Tustin Lexus - Service Center

The service was done by the promised time, and the service advisor Dennis was excellent to work with. service advisor Dennis was excellent to work with. More

Friendly, pleasant, efficient employees, clean facility. Appreciated the attention to detail on my car for all the things that needed to be looked at. Appreciated the attention to detail on my car for all the things that needed to be looked at. More

Steve was extremely kind and helpful for my service. He was quick to assist me and get the loaner that I needed. He also replied fairly quickly to any texts I sent asking for updates and was honest abou He was quick to assist me and get the loaner that I needed. He also replied fairly quickly to any texts I sent asking for updates and was honest about the status of my car. After a bad experience with the service at Newport Lexus, I’ll definitely only be coming to Tustin now especially with Steve! More

I greatly appreciate my car service advisor, Mr. Palacio at the Tustin Lexus Serice Center. He's kind and always willing to assist with any questions and/or concerns I have regarding the services o Palacio at the Tustin Lexus Serice Center. He's kind and always willing to assist with any questions and/or concerns I have regarding the services on my car! I highly recommend Mr. Palacio at the Tustin Lexus Service Center 👍 More

Alex was great! He tried to give as much discount as he could. My only thing I didn’t like was how much everything cost. Tires were a lot and I could got them done c He tried to give as much discount as he could. My only thing I didn’t like was how much everything cost. Tires were a lot and I could got them done cheaper at Costco. I’m trying to take care of this on a fixed income. I don’t want to sell the car, my husband got it for me before he passed away. I can’t afford this. Hopefully next it won’t cost as much. More

Steve was great. He was nice and informative throughout the whole process. We appreciate working with people like him. He was nice and informative throughout the whole process. We appreciate working with people like him. More

New ownership is a big improvement. Costs are finally reasonable now. Thank you very much Costs are finally reasonable now. Thank you very much More

Excellent service. By Steve R. And car was done in a reasonable time. Thank You JC By Steve R. And car was done in a reasonable time. Thank You JC More

Very disappointing experience to day three hours and fifteen minutes I had to wait at least I asked to find out if my car is ready they told me they are washing after some time I asked again and they co fifteen minutes I had to wait at least I asked to find out if my car is ready they told me they are washing after some time I asked again and they couldn’t find my car keys and then I saw my car is sitting in the front and then they opened the door and the keys were setting in the front seat I don’t understand why I I had to wait for so long and what is the process after the car is done where the keys should go Rick told me I am sorry this happened I owe you one next time I was so much mad I I can’t explain Tex me what you can do about this Thanks More

This was my third visit for service at Tustin Lexus. The service was done in a professional and timely manner. The waiting room was very comfortable and the beverage bar was greatly appreciated. The service was done in a professional and timely manner. The waiting room was very comfortable and the beverage bar was greatly appreciated. More