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Tustin Lexus - Service Center

Tustin, CA

4.8
825 Reviews

825 Reviews of Tustin Lexus - Service Center

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May 18, 2019

Tustin Lexus Service Recently had my Lexus serviced at the above dealership and was quite pleased with the professionalism, promptness and quality of service. Would highly More

by Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
April 28, 2019

Satisfied Customer I’m driving the 5th Lexus I’ve leased or purchased from this dealer over the past 20 years. I always have an excellent experience. More

by Bill 1937
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael D'Amato
Apr 30, 2019 -

Tustin Lexus responded

Thank you so much for rating us 5 stars! We truly appreciate your business and thank you for your continued loyalty with us. We look forward to seeing you again!

April 12, 2019

Service experience. Our Service appointment required additional work and Nick helped us through the process which included a courtesy car. We were pleased with the compl More

by MissK
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nehrir, Nick
Apr 15, 2019 -

Tustin Lexus responded

We are thrilled to hear it, Miss K, and it was our honor to help you with your vehicle. Thank you so much for bringing your vehicle to our service department, and if you need anything else, please come back to see us. We'd love to help you once again. Have a nice day!

March 21, 2019

AWESOME SERVICE!! Tustin Lexus Service Team goes above and beyond during and after service by providing excellent accommodations and understands customer needs. Friend More

by Jae
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2019 -

Tustin Lexus responded

Jae, we are glad to hear your visit went well. Please let us know how we can help in the future!

March 07, 2019

Excellent service at Tustin Lexus From the time I make an appointment for service, I know that everything will be handled promptly and with courtesy. I have been dealing with the same More

by Pauliedave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2019 -

Tustin Lexus responded

Thank you so much for the wonderful rating! It's an honor to be your dealership of choice when you need quality service for your vehicle. We are happy to hear Iman is always knowledgeable and helpful whenever you need your vehicle serviced. We appreciate your business and look forward to seeing you on your next visit!

March 05, 2019

These guys will take care of you. If you need your car service or are in need of parts give them a call. The 5 years that I've been coming here I've never had a problem. They always ta More

by RonMexico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2019 -

Tustin Lexus responded

Thank you for your kind words and continued support of Tustin Lexus. This means a great deal to us. Rick, Jeremy, and the entire service team aim to provide the best possible service for all of our guests. We can't wait to help you with your next vehicle need!

February 17, 2019

Everything went well Easy process great service and friendly employees I was greeted as soon as entered the area , Iman took care of all my request a loaner was available More

by Maryam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2019 -

Tustin Lexus responded

Maryam, thanks for rating us! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Iman. Thank you for your business and we look forward to seeing you again in the future!

February 14, 2019

Excellent service Friendly, helpful, seeks ways to help. Came out to keep me informed of the progress of the work. Have great loan cars that are current. More

by Lexus owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Chen
Feb 15, 2019 -

Tustin Lexus responded

Thanks for the review! We're happy that we could provide helpful service and keep you informed. Come back again soon!

May 25, 2018

Excellent service experience thanks to my service Consultant Excellent service! I always get my vehicle serviced at Tustin Lexus because of my service advisor , I drive from far away because I like the treatment More

by Lexie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2018 -

Tustin Lexus responded

Thank you so much for the great review! It's awesome to hear that the service team has been so helpful, Iman will be excited to hear your kind words. We appreciate your continued business and if there is anything else we can do to help you feel free to reach out!

March 28, 2018

George Chan helped our family George was sincere and compassionate concerning our family’s budget for repairs of our vehicle. He was thorough with having the techs complete the tun More

by SharonGarvey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
George Chen
Mar 30, 2018 -

Tustin Lexus responded

Thank you so much for the review, Sharon. It's wonderful to hear that George was so sincere and compassionate during your visit with us. We're glad that he was able to work with your family's budget in order to help you. We appreciate your visit, we look forward to your next visit with us.

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