Tustin Lexus - Service Center

Tustin Lexus Service Department is great from cradle to grave (making appointment through picking up my car after the service is complete). In my experience the service department has been efficient, knowl grave (making appointment through picking up my car after the service is complete). In my experience the service department has been efficient, knowledgeable, on target with maintenance estimates and very accommodating. More

Courteous and professional. I can always expect a great experience at this dealership and that's what I receive. From sales to service, Tustin Lexus is a great choice. I can always expect a great experience at this dealership and that's what I receive. From sales to service, Tustin Lexus is a great choice. More

fast and reliable . came in without an appointment and was helped as soon as I pulled into service area by Evan Q Nguyen who took my request. . came in without an appointment and was helped as soon as I pulled into service area by Evan Q Nguyen who took my request. More

Responsible and Considerate Nick was considerate. He offered me a shuttle pick-up or free service car. He kept me informed about service and time. I appreciate him for appreci Nick was considerate. He offered me a shuttle pick-up or free service car. He kept me informed about service and time. I appreciate him for appreciating me as a customer. More

Not a pleasant waiting experience. I serviced my car today, 1 hr plus wait for an oil change, with an appointment. $135. Waiting area is very noisy, radio on, 2 TVs on, salespeople t I serviced my car today, 1 hr plus wait for an oil change, with an appointment. $135. Waiting area is very noisy, radio on, 2 TVs on, salespeople talking and making very loud calls on speakerphone. Bring some headphones is you come here!! More

Service Everything was great and Iman was very helpful and professional as always, the issue was taken care of and the wait was acceptable. Thank you all, Everything was great and Iman was very helpful and professional as always, the issue was taken care of and the wait was acceptable. Thank you all, More

Fast and Efficient Service but still not happy with sound. Service appointment was handled fast and efficiently. Still not happy about the radio that I feel was not explained properly when I leased the car. Th Service appointment was handled fast and efficiently. Still not happy about the radio that I feel was not explained properly when I leased the car. The base sound system is very mediocre. It says 10 speakers but you can't hear 5 of them. Evan did show me that the rear speakers were "working" but barely any sound came out of them. He acknowledged this and said the Mark Levinson sound system amplifiers is what is needed and it was a $2000 upgrade. I've read about this issue online and I made the common mistake of thinking a luxury brand like Lexus would not short change it's customers with an inferior base sound system just to get the additional money on an upgrade. More

Great customer service. Nick has been great. Apologetic, prompt, friendly and professional. However, still trying to figure out what is wrong with my computer system. Overall Nick has been great. Apologetic, prompt, friendly and professional. However, still trying to figure out what is wrong with my computer system. Overall, Id recommend this dealership. More

SteveT They are easy to deal with, organized, accurate in both time/cost and I like the facility. We have been going there now a few years and have yet to They are easy to deal with, organized, accurate in both time/cost and I like the facility. We have been going there now a few years and have yet to have a bad experience. We have purchased cars there too. Again very good straightforward experience. Chrysler could learn a thing or two! More

The service was done on time for the price That I was quoted. I was surprised to learn that the service included filling my car with gas quoted. I was surprised to learn that the service included filling my car with gas More