Tustin Lexus - Service Center

Service Everything was great and Iman was very helpful and professional as always, the issue was taken care of and the wait was acceptable. Thank you all, Everything was great and Iman was very helpful and professional as always, the issue was taken care of and the wait was acceptable. Thank you all, More

Fast and Efficient Service but still not happy with sound. Service appointment was handled fast and efficiently. Still not happy about the radio that I feel was not explained properly when I leased the car. Th Service appointment was handled fast and efficiently. Still not happy about the radio that I feel was not explained properly when I leased the car. The base sound system is very mediocre. It says 10 speakers but you can't hear 5 of them. Evan did show me that the rear speakers were "working" but barely any sound came out of them. He acknowledged this and said the Mark Levinson sound system amplifiers is what is needed and it was a $2000 upgrade. I've read about this issue online and I made the common mistake of thinking a luxury brand like Lexus would not short change it's customers with an inferior base sound system just to get the additional money on an upgrade. More

Great customer service. Nick has been great. Apologetic, prompt, friendly and professional. However, still trying to figure out what is wrong with my computer system. Overall Nick has been great. Apologetic, prompt, friendly and professional. However, still trying to figure out what is wrong with my computer system. Overall, Id recommend this dealership. More

SteveT They are easy to deal with, organized, accurate in both time/cost and I like the facility. We have been going there now a few years and have yet to They are easy to deal with, organized, accurate in both time/cost and I like the facility. We have been going there now a few years and have yet to have a bad experience. We have purchased cars there too. Again very good straightforward experience. Chrysler could learn a thing or two! More

The service was done on time for the price That I was quoted. I was surprised to learn that the service included filling my car with gas quoted. I was surprised to learn that the service included filling my car with gas More

First class service and customer relationsMy service First class service and customer relations My service advisor, Brando Alegre, is always on top of everything, willing to go the extra mile to insure First class service and customer relations My service advisor, Brando Alegre, is always on top of everything, willing to go the extra mile to insure my satisfaction. More

Went there to get my car serviced and Iman Azimi in Services took real good care of me. Quick simple process got me in a courtesy car quick and on my way. I knew I needed a part before taking my car an Services took real good care of me. Quick simple process got me in a courtesy car quick and on my way. I knew I needed a part before taking my car and Eddie Lopez in Parts got my part quickly and let me know when it was in. Highly recommend Tustin Lexus, as I will be in again to service my car and hopefully purchase a new car in the future. 5 Stars More

Great service and lovely service representative. Lexus does a great job servicing their customers. The service members are friendly and engaging, and the atmosphere is relaxing and welcoming. They Lexus does a great job servicing their customers. The service members are friendly and engaging, and the atmosphere is relaxing and welcoming. They do a nice of explaining what needs to be serviced on my car without pressuring me to have them do the work. More

All services I’ve got here were efficient and warmly. Iman in the service department is very helpful. I’d like to give the 10 score for the service! Iman in the service department is very helpful. I’d like to give the 10 score for the service! More

Recall The way the service rep treated was truly excellent. I have promptly informed the vehicle ready, issues with the vehicle and also helped with the loan The way the service rep treated was truly excellent. I have promptly informed the vehicle ready, issues with the vehicle and also helped with the loaner car. More