Tustin Lexus - Service Center

I dropped off my car and was told the inspection would only take an hour an a half. It took 2.5 hours with no reason or follow up when it was taking longer. Also the bathrooms were hard to find and filthy only take an hour an a half. It took 2.5 hours with no reason or follow up when it was taking longer. Also the bathrooms were hard to find and filthy. More

I have been a customer of Tustin Lexus since 1990 in both purchases of Lexus automobiles and their servicing. I have never been disappointed and always have been treated fairly. purchases of Lexus automobiles and their servicing. I have never been disappointed and always have been treated fairly. More

Excellent service. Employees values customers. Promised time kept, wait time is short even though four cars are ahead of me. The maintenance performed was explained and when will be the next service. time kept, wait time is short even though four cars are ahead of me. The maintenance performed was explained and when will be the next service. More

Friendly and courteous service and care about their customers. Service is explained, any issues that come up with car during service are explained well and given options of how proceed, and try to help customers. Service is explained, any issues that come up with car during service are explained well and given options of how proceed, and try to help out with price when applicable. More

Very nice and kind service staffs Work done well within Very nice and kind service staffs Work done well within estimated time Explain in detail what services I need Fast and quick service when get ser Very nice and kind service staffs Work done well within estimated time Explain in detail what services I need Fast and quick service when get service line More

Great service. I needed a key fob and wheel nuts. I was in and out within one hour. I was very happy since I had a busy schedule that day. in and out within one hour. I was very happy since I had a busy schedule that day. More

My first service experience with Tustin Lexus was great. Rick Massucci saw to it that I was in and out quickly while I waited for my car. Rick Massucci saw to it that I was in and out quickly while I waited for my car. More

the service personnel are excellent. kept me informed and did the work promptly. even though they were remodeling they still have great customer support and conveniences. and did the work promptly. even though they were remodeling they still have great customer support and conveniences. More

Great Customer Service in every department I dealt with and very professional!! and very professional!! More