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Tustin Lexus - Service Center

Tustin, CA

4.8
825 Reviews

825 Reviews of Tustin Lexus - Service Center

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October 02, 2024

They are nice and friendly and my car was ready on a timely manner. Great service! More

by Lr1271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Nehrir
Oct 06, 2024 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! Until the next time we meet, take care!

October 02, 2024

Dennis is seriously the man — always looking out for you and providing world-class service. I’ve had the most pleasant experience with Dennis as my service rep. He was extremely hospitable from reception to More

by jackieyoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Palacio
Oct 06, 2024 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 02, 2024

It is very convenient to buy and get a car. The service is good as erll. More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Strader
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iman Azimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Tustin Lexus responded

Hi Nancy, thank you for your kind words and this wonderful review! We're looking forward to your next visit with us!

September 26, 2024

Had an amazing first experience at Tustin Lexus. My service advisor, Jorge Buenrostro, was professional, attentive, and transparent throughout the entire process. I will definitely keep coming back More

by MarcosG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Buenrostro
Sep 28, 2024 -

Tustin Lexus responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

September 25, 2024

Tustin Lexus has fantastic service. They are very professional, communication is stellar and the service is fast. More

by Purseanneshoes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Iman Azimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Pratt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Tustin Lexus responded

Hi, we are so happy to read such a great review about Tustin Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 25, 2024

I like this dealership. My experience on Monday was not great. Seems like they overbooked in the service department. I had to wait about 30 minutes to get my car in for s More

by jeanninewilliams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Sep 28, 2024 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 24, 2024

The service was great! Dennis did a fantastic job on my maintenance. I would come back again More

by Gia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Sep 28, 2024 -

Tustin Lexus responded

Hi Gia, thanks for your praise and kind comments about Dennis. We look forward to your next visit! Take care!

September 24, 2024

Dennis was amazing, he took me in without an appointment and made it a very quick and easy process! I was provided a detailed inspection form and will be returning to him for the recommended work. More

by Acker3737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Sep 28, 2024 -

Tustin Lexus responded

Hi, we're happy you found Dennis to be so supportive during your experience here at Tustin Lexus. We look forward to your next visit! Take care!

September 22, 2024

I had a puncture in my tire and have my car towed to Tustin Lexus and Nicholas took care of me and got a new tire for me. He was courteous and has good sense of humor also. Thank you Nicholas for the g More

by anthonyld88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Sep 28, 2024 -

Tustin Lexus responded

Hi, thank you so much for your positive comments about Tustin Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 21, 2024

I had issues with sales but Daniel helped me so much in getting all the issues with my car sorted! More

by Victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Sep 28, 2024 -

Tustin Lexus responded

Hi Victoria, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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