Tustin Lexus - Service Center

Service with Derek is excellent. The buying experience is always ruined by the people in finance pushing the extra items when you purchase or lease a vehicle. Even when you prove to them that in most cas is always ruined by the people in finance pushing the extra items when you purchase or lease a vehicle. Even when you prove to them that in most cases it does not pay to purchase the extra's they will not take no for an answer. More

The service department is always friendly and professional. Made an appointment, dropped car off, received a loaner car, then was called when my car was ready. Very happy with my service advisor professional. Made an appointment, dropped car off, received a loaner car, then was called when my car was ready. Very happy with my service advisor Brando. Thank you! More

Tustin Lexus service my car because Paul Kim. Paul is "friendly," "helpful," "understanding," etc., qualities other customer reviews seem to value. I kinda don't. Here's what I value: he prepares a compr "friendly," "helpful," "understanding," etc., qualities other customer reviews seem to value. I kinda don't. Here's what I value: he prepares a comprehensive list of issues to address, gives me a loaner and I'm gone. I return to pick up a perfect car and I'm gone. Paul makes sure there are no "oops," excuses or do-overs. It's an Apple experience: minimal, comprehensible, it just works. (And, like Apple, you pay a premium for quality!) If you're a results-driven person, requiring honesty, efficiency and accountability when servicing your expensive Lexus, talk to Paul Kim first. Paul does what he says. More

Because of construction going on at this dealership, Because of construction going on at this dealership, waiting room was in one tent , restroom in another, so it was inconvenient to have to walk from Because of construction going on at this dealership, waiting room was in one tent , restroom in another, so it was inconvenient to have to walk from one tent to another. But am sure once remodeling is over, everything will be nice & dandy😊 More

Brando was excellent, definitely coming back to Tustin Lexus for my next service. Thanks Brando! Lexus for my next service. Thanks Brando! More

Every time I have gone to Tustin Lexus I have received professional & outstanding service. My sales person was fair and helpful and the service advisors have been professional, knowledgeable and accommod professional & outstanding service. My sales person was fair and helpful and the service advisors have been professional, knowledgeable and accommodating. Although Tustin Lexus is quite a distance drive from my home, I still prefer to go there because of the outstanding and caring service I have received. More

Derek was very helpful and great on follow through. Would definitely recommend others to visit this service site. Would definitely recommend others to visit this service site. More

Rick provide great service and concern to get me the proper service my car needed. proper service my car needed. More

Excellent service, very courteous and understanding. Always a great place to wait for your car and it gets washed and cleaned. Always a great place to wait for your car and it gets washed and cleaned. More

Great experience at Tustin Lexus. The service personnel "Iman" is super helpful, friendly and professional. I would highly recommend this place. "Iman" is super helpful, friendly and professional. I would highly recommend this place. More