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Tustin Lexus - Service Center

Tustin, CA

4.8
942 Reviews

942 Reviews of Tustin Lexus - Service Center

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February 14, 2022

Dealership remodel was worth the wait. The nice surrounding and atmosphere makes you appreciate the great customer service they always have. Thank you Iman and the team behind you, more More

by M&M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Lopez, Dave Strader, Iman Azimi, Jeremy Harris
Feb 15, 2022 -

Tustin Lexus responded

It's wonderful to see that you were impressed with our facility and service! Thank you so much for stopping by and we hope to hear from you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 09, 2022

I was so happy it was the first day that the waiting area was open and I could wait inside while my car was being serviced and that it only took 1 hour and 15 minutes=-) More

by A1959JAG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Feb 09, 2022 -

Tustin Lexus responded

It's so great to read that our service team got you back on the road as soon as possible! Thank you for choosing us and we hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 06, 2022

I received a service department appointment quickly and at the time I wanted. Paul Kim was my service representative on my first Lexus RX 330 for several years. So pleased he still works at Tustin Lexus in More

by nancyanne3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Kim
Feb 07, 2022 -

Tustin Lexus responded

Paul is a huge part of our success here, and we can’t wait to tell him about this positive review! We look forward to seeing you and your RX again shortly! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 05, 2022

Easy in and out service for our maintenance work. Looking forward to seeing the new facility ! More

by Lexus CT200H
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
Feb 07, 2022 -

Tustin Lexus responded

We are pleased to read that you had a quick and easy service visit here with us! Can't wait to see you again. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 28, 2022

Dealership is under construction, but will be beautiful when completed. My service rep was efficient, on time, and explained what needed to be done to my vehicle. He called up the shuttle to drop me off More

by Lauri Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Nehrir
Jan 31, 2022 -

Tustin Lexus responded

Lauri, it's great that our service team worked hard to get you back on the road in no time! We look forward to seeing you at your next service visit! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 27, 2022

Great customer service. Person who assisted was prompt and recommended other services. Clean office and facility. More

by Leo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
Jan 31, 2022 -

Tustin Lexus responded

Leo, it's wonderful to read that you had a 5-star experience here with us! Can't wait to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 26, 2022

Tustin Lexus has been great, and Brando in the service department has always been very helpful and kind. More

by brettcohenod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brando....5 stars, Rex Urasaki
Jan 26, 2022 -

Tustin Lexus responded

Brando is awesome and we will be sure to let him know about your positive feedback! We hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 26, 2022

I love Tustin Lexus.Service Manager George and Service I love Tustin Lexus. Service Manager George and Service Consultants Rick and Derek are amazing. They are building a brand new store and I can't More

by Tina Allen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Manager George, Rick Massucci, Derek Kincebach
Jan 26, 2022 -

Tustin Lexus responded

Tina, we're more than happy to hear that your experience was nothing short of stellar with our team! If we can help you out with anything else, please let us know. We hope to see you again soon. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 23, 2022

I am so happy with Tustin Lexus that I have purchased many of their new cars over the years. The personnel is outstanding! Everyone goes above and beyond to ensure my complete satisfaction. I would never More

by karen67smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Nehrir is outstanding in every possible way. He has represented your service department perfectly!
Jan 24, 2022 -

Tustin Lexus responded

It gives us so much pride to read that you always have such a wonderful car-buying experience! We truly appreciate your loyalty and look forward to serving you for many more years! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

January 16, 2022

Rick is always so helpful and courteous! Rick makes us Rick is always so helpful and courteous! Rick makes us feel special and we highly recommended their service! More

by Tustin Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Jan 18, 2022 -

Tustin Lexus responded

Rick is an outstanding asset to us here and always makes sure our customers go home happy. Thank you for taking the time to let us know how we're doing and we can't wait to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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