Tustin Lexus - Service Center

Part of the splash shield under my beloved LS430 came loose and hung down scraping the ground. A friend taped it up but who knows how long that would last. On a Saturday, the service department in Tustin loose and hung down scraping the ground. A friend taped it up but who knows how long that would last. On a Saturday, the service department in Tustin was open and I made an appointment for 1pm. I was in and out in less than 45 minutes; for the cost of a half hour of labor, they bolted and push-snapped it back in place, all done, good as new. Not having to wait for hours mean a great deal to me. Nick in Service is always good to me for my 5,000 mile services, but this time it was Rick and he was attentive, friendly and a pro. Really appreciate the service - NOW, if you could just cut the price on some of the more intense service items I'd be back more often. More

Dealer responded to my request for early service and performed as requested. At my request, a quick review of available services discounts was offered and accepted. performed as requested. At my request, a quick review of available services discounts was offered and accepted. More

I have been servicing my Lexus vehicles at Tustin Lexus for approximately 20 years. I have always found everyone to be very professional and accommodating. for approximately 20 years. I have always found everyone to be very professional and accommodating. More

Brando is always great Service member. He gives constant updates. The waiting area is always well maintained. He gives constant updates. The waiting area is always well maintained. More

Best customer service, Service completed on time, Advisor is very professional and friendly. Clean and nice showroom is very professional and friendly. Clean and nice showroom More

Friendly, cordial, helpful, professional, timely, knowledgeable.. I would recommend people to deal with Tustin Lexus. Thank you for your reminder during the year of having the vehicle serviced. knowledgeable.. I would recommend people to deal with Tustin Lexus. Thank you for your reminder during the year of having the vehicle serviced. More

always great service, remodel looks great, extended warranty working well so far, services are covered as well. warranty working well so far, services are covered as well. More

Rick was very helpful! Easy and fast service at Tustin Lexus! Nice new service lobby! Will return. Easy and fast service at Tustin Lexus! Nice new service lobby! Will return. More

Fabulous job every time. Derek is very responsive, professional and informative. Sergio is wonderful as well, I had issues with my new garage door opener and programming of Derek is very responsive, professional and informative. Sergio is wonderful as well, I had issues with my new garage door opener and programming of my oldie but goodie RX350...Sergio came to my house to make attempts at programming my RX350; Unfortunately my garage door opener technology in the RX350 is old technology...I guess I need a new Lexus More

The staff for the service department was very professional and personable. They went out of their way to get to know you. It was sweet that they had coupons for free ice cream as it was a hot Sat professional and personable. They went out of their way to get to know you. It was sweet that they had coupons for free ice cream as it was a hot Saturday. I definitely will refer my friends to this dealership for service. More