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Tustin Lexus - Service Center

Tustin, CA

4.8
825 Reviews

825 Reviews of Tustin Lexus - Service Center

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October 23, 2024

Very efficient and helpful. Great place to get car service and purchase a vehicle. Rick is the best. More

by Aheardshop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2024 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

October 23, 2024

Check in was quick Service department sent video descriptions of services needed Good text communication More

by Med Sami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Oct 25, 2024 -

Tustin Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 22, 2024

We’ve been loyal customers for over 10 years now. This dealership was BUILT on customer service. We have always been treated like we were in a small town and the dealership owner, service writer, mec More

by jhendershot49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Nehrir - service writer
Oct 25, 2024 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

October 19, 2024

My car was serviced in a timely manner. Rick, the service agent that helped me was very friendly and knowledgeable. I would highly recommend Tustin Lexus! More

by Tskroy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Tustin Lexus responded

Hello, we're happy you found Rick to be so supportive during your experience here at Tustin Lexus. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

October 19, 2024

This is a beautiful dealership inside and out. The service department always has someone there to greet you immediately. My wife and I have been going to Tustin Lexus for over 27 years and we have More

by Frankd401
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2024 -

Tustin Lexus responded

Hello, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

October 18, 2024

Always great and convenient service. Staff is friendly and knowledgeable. E have been bring our cars here for years. More

by Bmeadows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2024 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 17, 2024

Very informative and understanding staff. Easy to work with. I really like the video showing me what was wrong with my car. More

by dmgs04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Oct 19, 2024 -

Tustin Lexus responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

October 17, 2024

Efficient and pleasant. Good reason to buy a Lexus! Evan is our contact and he gets five stars More

by Bubbe949
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Oct 19, 2024 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Evan here at Tustin Lexus! We are always more than happy to assist you if anything else comes up. Take care!

October 17, 2024

The service staff were very friendly and quick to provide service, and the waiting room was also clean, which was nice. More

by Jae Won
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Nehrir
Oct 19, 2024 -

Tustin Lexus responded

Hi Jae, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! We look forward to your next visit! Take care!

October 13, 2024

Excellent quality and very quick friendly service. i am very satisfied customer.Definitely recommend their service . More

by Tpapas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Tustin Lexus responded

Hi, your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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