Tustin Lexus - Service Center

Tustin Lexus is responsive, thorough in explaining the work to be performed and mindful of wait time. The dealership has Wi-Fi and a few desks where you can set up to work. work to be performed and mindful of wait time. The dealership has Wi-Fi and a few desks where you can set up to work. More

Service department is always responsive. They are thorough in providing you information about services and are timely in getting the car back to you. They are thorough in providing you information about services and are timely in getting the car back to you. More

Derek makes sure everything runs smoothly for me and looks out for cost saving opportunities . My car was ready to be serviced (new tires/alignment() when I brought in and was serviced within the estim looks out for cost saving opportunities . My car was ready to be serviced (new tires/alignment() when I brought in and was serviced within the estimated time table. The car was washed and looked brand new when I picked it up. More

Paul Kim was my service advisor and he made sure all services were performed as required. Very pleasant and nice to work with. There is a nice area with wifi where I was able to work while I waited fo services were performed as required. Very pleasant and nice to work with. There is a nice area with wifi where I was able to work while I waited for my car. More

Derek is the best! Always the best service and always completely satisfied with the work done. Always the best service and always completely satisfied with the work done. More

The service representative was very helpful and provided information on any additional work needed on my vehicle. information on any additional work needed on my vehicle. More

Great service, personnel are always friendly, efficient, never guilty of pressure selling additional services. #1 place to go. never guilty of pressure selling additional services. #1 place to go. More

I always receive great customer service when I come in to have my car serviced. have my car serviced. More

Excellent customer service in the vehicle service department! James Simmons provided truly outstanding service for my 55k maintenance appointment—including, helping me understand and review the featu department! James Simmons provided truly outstanding service for my 55k maintenance appointment—including, helping me understand and review the features and pricing of my next service appointment. This will help me budget accordingly for my car’s next major service. More

I always love coming here, running an errand I don’t particularly like doing, but the staff always makes it easy and tolerable. Thank you Nick for going the extra mile in helping me find my key. I wasn’ particularly like doing, but the staff always makes it easy and tolerable. Thank you Nick for going the extra mile in helping me find my key. I wasn’t feeling well and have cancelled my appointment multiple times, but since I travel for work the car needs to be maintained properly. I have been helped by Nick, Steve, and Evan- all have remained consistent in providing excellent client service. Thank you all. More