Tustin Lexus - Service Center

James Simmons was great - he monitored the progress of my service request, provided feedback and recommendations as needed and completed my job well under budget. Excellent customer service! service request, provided feedback and recommendations as needed and completed my job well under budget. Excellent customer service! More

James was amazing - so kind and took care of my loaner car. You are lucky to have him as an associate! car. You are lucky to have him as an associate! More

Attentive staff and good selection of cars. Service center was on time and service agent was friendly and knowledgeable. Service center was on time and service agent was friendly and knowledgeable. More

Evan provided the best customer service ever. He made everything so convenient and seamless from the moment I first spoke with him. Thank you, Evan! He made everything so convenient and seamless from the moment I first spoke with him. Thank you, Evan! More

Derek was great; quick/efficient and was able to get me set up with a loaner vehicle as needed too. set up with a loaner vehicle as needed too. More

Went in for my first service. It was very easy and smooth. the service department was also helpful with my new key fob. It was very easy and smooth. the service department was also helpful with my new key fob. More

Generally, the staff of Tustin Lexus are friendly and accommodating, but sometimes they seem too busy and irritable, affecting the tone and quality of the visit to the dealership. As for mechanical work accommodating, but sometimes they seem too busy and irritable, affecting the tone and quality of the visit to the dealership. As for mechanical work on vehicles, I'm inclined to say the dealership meets standards. More

Service was done in a timely manner and I was kept up to speed on the progress. speed on the progress. More

Whole process was very smooth. Appreciate for the loaner car. Service was completed next day and pick up was easy. Many thanks. Appreciate for the loaner car. Service was completed next day and pick up was easy. Many thanks. More

The service department was polite and I was treated relatively well. What disappointed me was the service special that the dealership was offering on line. I inquired about this and was told somethin relatively well. What disappointed me was the service special that the dealership was offering on line. I inquired about this and was told something to the effect of something could be worked out. When I arrived to pick up my car no service special was applied to my bill. My service advisor wasn't there and the bill was already printed. I was expecting a $25-$50 discount and got nothing. I would expect this from a local mechanic, but not from Lexus. I have reasons for choosing Lexus to have work done on my car, but it would be nice if there was truth in advertising. More