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Tustin Lexus - Service Center

Tustin, CA

4.8
940 Reviews
Call Service Center (714) 544-4800

940 Reviews of Tustin Lexus - Service Center

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January 04, 2024

James took great care of me. He was professional and explained everything including his assessment of the problem. More

by Sherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Jan 05, 2024 -

Tustin Lexus responded

Sherry, We are so happy that James provided you with an amazing visit! Please let us know if we can help you with anything else. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 30, 2023

Great no problems great service great waiting room the best coffee nice people would recommend to anyone, More

by dans542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Kim, Iman Azimi, Rick Massucci, Derek Kincebach, Joshua Pratt
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Jan 02, 2024 -

Tustin Lexus responded

It's wonderful to see that you were impressed with our service and facility! We hope to see you soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 29, 2023

Derek was the best! He took the time to go over navigation problems and radio questions I had. Thank you Derek! More

by sjstabel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Jan 02, 2024 -

Tustin Lexus responded

It's great to see that Derek made sure you left a happy customer! Hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 29, 2023

Another great oil service. Brando was very helpful and always is with any service needs. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brando
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Jan 02, 2024 -

Tustin Lexus responded

Mike, We are thrilled that Brando always provides you with an amazing experience! We look forward to seeing you at your next service visit! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 21, 2023

Very friendly and knowledgeable. Derek was a great help! We were able to get our vehicle serviced quickly. More

by gemingo888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Dec 22, 2023 -

Tustin Lexus responded

You deserve nothing but the best, and we're glad to know Derek provided you with nothing less than that! We hope to see you at your next service visit! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 19, 2023

Great service done in a timely manner. Friendly and helpful service techs were there to walk me through the process and answer any questions. More

by mjberan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Dec 20, 2023 -

Tustin Lexus responded

It's wonderful to see that you had an amazing service experience! We appreciate your business and we can't wait to see you again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 16, 2023

Derek was precise and detailed. He kept me informed about my service. I am very pleased with the services More

by Lexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Dec 18, 2023 -

Tustin Lexus responded

We will be sure to let Derek know about your kind words! Hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 15, 2023

Polite, clean and dependable. Made me feel welcomed, James was very friendly and understood my issue. More

by Tfc01015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Dec 18, 2023 -

Tustin Lexus responded

We are so happy that James made sure you left a happy customer! Hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

December 13, 2023

The service consultant that I had was Nick Nehrir. Wasn't just up to par with me. Friendly wise I would give it a 0. The way he presents himself rubs me off the wrong way. I wish to not get assisted f More

by estherlee1008
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nehrir,Nick
Report | Print
Dec 13, 2023 -

Tustin Lexus responded

Esther, We work hard to provide each and every guest with the 5-star service they deserve at each visit and we're disappointed that's not what you received from a member of our team. I would like to learn more about this negative experience, so I can address this appropriately, as well as make sure you are assigned another member of our service team at future visits. I hope to hear from you. Regards, Roberto Nunez Service Director robertonunez@tustinlexus.com

December 11, 2023

James Simmons was great - he monitored the progress of my service request, provided feedback and recommendations as needed and completed my job well under budget. Excellent customer service! More

by Arun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
Report | Print
Dec 13, 2023 -

Tustin Lexus responded

Arun, We are so happy that James was able to take care of all of your needs and we're proud to have him on our team. Please let us know if we can help you with anything else! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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