Tustin Lexus - Service Center

Great service personnel, very professional. Service as promised. James was quick and delivered as promised, even before I expected. I will return for my next service. Service as promised. James was quick and delivered as promised, even before I expected. I will return for my next service. More

Evan facilitated this routine service with quickness and ease. Made the service visit quick and on point. ease. Made the service visit quick and on point. More

Evan was great at answering all my questions, explaining the issue with my car and telling what to expect. I waited at the lounge for a reasonable time and he was quick to respond with a diagnosis and solu the issue with my car and telling what to expect. I waited at the lounge for a reasonable time and he was quick to respond with a diagnosis and solution. He offered a loaner car which I did appreciate and said he’ll get back in touch once the part needed is delivered. It was a good experience overall. More

James was absolutely amazing in his “service” (get it? Service manager. Lol.) He went above and beyond with our routine service and made us feel secure and positive right from the first hello to passing m Service manager. Lol.) He went above and beyond with our routine service and made us feel secure and positive right from the first hello to passing me back my keys. He was extremely informative and efficient. My partner mentioned as we were leaving (both dropping off the vehicle and picking up) that if James tried to sell him a car, he would 100% purchase from him. You guys have a gem of an employee!! Take care of him. I’m definitely coming back to get my vehicle serviced because of him. More

I had a 9:30 appointment for an oil change and it took 3 1/2 hours before getting my car back. 1/2 hours before getting my car back. More

Thank you to Evan and the service center for making the service process so seamless. Very professional, efficient, appreciate it! service process so seamless. Very professional, efficient, appreciate it! More

Attentive, efficient and friendly. Paul Kim was very helpful and provided the guidance I needed. Paul Kim was very helpful and provided the guidance I needed. More

The sales and service team are always extremely responsive and helpful. I enjoyed a nice lunch while they kept me updated on my service. I love my Lexus! responsive and helpful. I enjoyed a nice lunch while they kept me updated on my service. I love my Lexus! More

James Simmons was knowledgeable, professional and very helpful responding to my service issue. Thank you! helpful responding to my service issue. Thank you! More

The staff members were friendly and always very helpful with fast customer service. They’re always making sure your vehicle is safe and good to go! with fast customer service. They’re always making sure your vehicle is safe and good to go! More