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Tustin Lexus - Service Center

Tustin, CA

4.8
825 Reviews

825 Reviews of Tustin Lexus - Service Center

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November 17, 2024

I always get great service that is friendly, professional, and on time! I never feel pressured to make decisions on services and there’s always someone there to walk me through my questions. More

by kimurajk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Nov 19, 2024 -

Tustin Lexus responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 15, 2024

This dealership is well staffed with knowledgable and courteous employees. The dealership does not appear to understaff technicians and advisors. More

by Dickkatao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Nov 19, 2024 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 14, 2024

Very accommodating to my situation and specific needs. Not difficult to book a service appointment last minute. Communication outstanding. Lots of updates and explanations. Fast turnaround. More

by Theta Lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Nehrir
Nov 18, 2024 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 13, 2024

Friendly and knowledgeable staff, right on target with each request and extremely helpful with details More

by skipoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 13, 2024

Bring my car to Tustin Lexus has always been a good experience. Daniel was my Service Representative today. Daniel kept me abreast and informed from the start to the completion of my car’s servicing. More

by gillamsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
Nov 14, 2024 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 13, 2024

Great communication throughout my service done here and Tustin Lexus! Evan provided my services and was transparent throughout the entire process. Thanks! More

by Lexusrx350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Nov 14, 2024 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 12, 2024

Very customer focused. Rick has supported my car maintenance for years!! Thank you very much Rick! More

by Ldub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Rick! Feel free to reach out to us if you need anything. Have a wonderful day.

November 11, 2024

My car is running great after my oil change. I went to the dealer because they wash your car after the service, but the scheduler talked me out of it because they were so busy. Im only a little More

by Sydney Patten
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Tustin Lexus responded

Thank you for your feedback and I appreciate you bringing this to my attention. We aim to provide the best quality of service for our customers so I apologize that we were unable to wash your vehicle at your last visit. If you're willing I would like the opportunity to learn more about what happened and work towards preventing this from happening in the future. Please contact me at the information provided below and I look forward to speaking with you. Ray Wood General Manager wwood@tustinlexus.com

November 10, 2024

Tustin Lexus has always gone above and beyond my expectations. Thank you for your attention to detail and genuine are for my needs. More

by jeremyharris25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
Nov 12, 2024 -

Tustin Lexus responded

Hi, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

November 08, 2024

Steve is extremely professional and friendly. He explains everything that will be performed on your vehicle. More

by Nina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Nov 11, 2024 -

Tustin Lexus responded

Hi Nina, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.