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Tustin Lexus - Service Center

Tustin, CA

4.8
941 Reviews
Call Service Center (714) 544-4800

941 Reviews of Tustin Lexus - Service Center

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April 29, 2024

Very fast and efficient service. Evan has been very helpful making my first experience in Tustin Lexus a pleasant one. More

by LynZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
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May 02, 2024 -

Tustin Lexus responded

It's great to hear that you had a fast and efficient service experience at Tustin Lexus. Evan is an accommodating professional. Thank you for choosing us!

April 26, 2024

Excellent Dealership! On April 24, 2024 I called Lexus Tustin to schedule appointment for 10k service maintenance same day. Service advisor Evan Nguyen take care of me his More

by Marusarmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
Report | Print
Apr 30, 2024 -

Tustin Lexus responded

That's fantastic to hear! It sounds like you had a great experience with Evan at Tustin Lexus. It's wonderful when service advisors are not only friendly but also knowledgeable, making the whole process smooth and enjoyable. Your recommendation to your family speaks volumes about the quality of service you received.

April 26, 2024

Good service and service rep is a good listener to my car needs. Waiting area is comfortable with free beverage. Reasonable time for my car to be finished and washed More

by jimwallace32
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Apr 30, 2024 -

Tustin Lexus responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 25, 2024

Great customer service. Took my car in and the service staff informed me of the prior work done to my car and recommended service on next visit. More

by Sgt_0331
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
Report | Print
Apr 28, 2024 -

Tustin Lexus responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 24, 2024

I love the excellwnt service, they are always honest and I know I leave my car in good hands. More

by Pattymag12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
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Apr 25, 2024 -

Tustin Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 24, 2024

Rick was punctual in returning my call, very courteous when I took my car in for service, detailed in explaining service needed and costs. He kept me posted on progress and was correct on pricing. More

by wesleyradams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Apr 27, 2024 -

Tustin Lexus responded

It's fantastic to hear you had a great experience with Rick! It's wonderful to hear that he was punctual, courteous, detailed and kept you well-informed throughout the service process. Thank you for choosing us!

April 23, 2024

Professional, courteous and service completed expeditiously. Clearly communicated everything and stayed in contact throughout the process. More

by Ustaazgi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
Apr 24, 2024 -

Tustin Lexus responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 16, 2024

James has nothing but wonderful. Took care of everything smoothly and provided an amazing courtesy vehicle. Can't recommend enough! More

by frankjzp12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
Report | Print
Apr 24, 2024 -

Tustin Lexus responded

It's fantastic to hear that you had a great experience and that James provided wonderful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

February 24, 2024

The service writer and mechanics are the best. Always pleased with the job everyone does. More

by cpusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Feb 26, 2024 -

Tustin Lexus responded

It truly makes us happy to see that our team constantly provides you with a positive visit! Thank you for choosing us and we hope to see you back here again! Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

February 23, 2024

Everyone is courteous and helpful here - easy to get a service appt. Remodeled facility is very comfortable for waiting. More

by AIDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Feb 26, 2024 -

Tustin Lexus responded

We are so happy that you were impressed with our service and facility! Thanks for this quality review and we hope to see you soon. Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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