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Tustin Lexus - Service Center

Tustin, CA

4.8
942 Reviews
Call Service Center (714) 544-4800

942 Reviews of Tustin Lexus - Service Center

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July 09, 2024

Service representative Evan is the best. He took good care of me and my vehicle repair. Updated me and the progress of the repair every step of the way. I would definitely return to this dea More

by Alex Chen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
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Jul 10, 2024 -

Tustin Lexus responded

Hi Alex, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 09, 2024

I had a scheduled appointment. They were prompt in helping me the moment I pulled in. They quoted a 90 minute wait and it was right on ( that included a car wash). More

by Janieglvtchg
Recommend Dealer
Yes
Employees Worked With
Can’t remember
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Jul 11, 2024 -

Tustin Lexus responded

Hello, thank you for taking the time to let us know how we did. We hope you have a great day!

July 06, 2024

Service is always prompt My advisor Evan Always courteous and professional. I have been satisfied More

by Ferrak1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nyguen
Report | Print
Jul 08, 2024 -

Tustin Lexus responded

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 06, 2024

Courteous staff and quick service. Easy process to make reservations. Does thorough job. Overall great customer experience. More

by SV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
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Jul 08, 2024 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 28, 2024

Worst service. Apart for being rude the service advisor only tried to ripped me off. They advertised a service price on line and would not give to you there. Only t More

by moises
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Korean Guy
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Jun 28, 2024 -

Tustin Lexus responded

Moises, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered with our service advertisement, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Ray Wood General Manager wwood@tustinlexus.com

June 19, 2024

Horrible experience— proceed with EXTREME CAUCTION! Went to this place for a service on my vehicle. In my opinion, the “service advisor” was very rude. More

by User Comment
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Massucci
Report | Print
Jul 06, 2024 -

Tustin Lexus responded

User Comment, I apologize for the delay in my response, but I appreciate you notifying me about this matter. I’m sorry to hear that the service you received from your service advisor did not meet your expectations. I’m committed to making things right and regaining your trust as a valued customer. Could you please get in touch with me? I would like to hear more about this and to find a resolution. Thank you, and I will look forward to hearing from you. Ray Wood General Manager wwood@tustinlexus.com

June 18, 2024

Same day service appointment. Rick was professional, quick to let me know when job was complete. Will come back again. Overall, good experience. More

by RickW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Jun 18, 2024 -

Tustin Lexus responded

Hi, thanks for your praise and kind comments about Rick. We look forward to your next visit! Take care!

June 17, 2024

Excellent service and appreciate the fast/professional service. Thank you Anthony and Paula. Thank you More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
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Jun 18, 2024 -

Tustin Lexus responded

Hi Anthony, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 16, 2024

Good impression for first time at this dealer, I will be back for my next service. More

by Thuy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
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Jun 17, 2024 -

Tustin Lexus responded

Hi Thuy, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

June 15, 2024

Customer friendly, great service and fast! Always able to make an appointment that fits my schedule!!!! More

by pwihongi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Report | Print
Jun 16, 2024 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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