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Tustin Lexus - Service Center

Tustin, CA

4.8
942 Reviews
Call Service Center (714) 544-4800

942 Reviews of Tustin Lexus - Service Center

Sort by
July 23, 2024

Love going to Tustin Lexus, they are all nice and you can trust them to get the job done More

by Mb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
Jul 26, 2024 -

Tustin Lexus responded

Hi, thank you so much for your positive comments about Tustin Lexus! We look forward to your next visit! Take care!

July 20, 2024

Evan exemplifies customer service , treating all customers like family. It is because of him alone that we will only get our car serviced by Tustin Lexus. More

by Audiguy2019!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
Jul 22, 2024 -

Tustin Lexus responded

Hi, thanks for your praise and kind comments about Evan. Feel free to reach out to us if you need anything. Have a wonderful day.

July 19, 2024

My man, Nick does an awesome some helping me with all my need’s. Thank you More

by Luis_ramirez0517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas
Report | Print
Jul 21, 2024 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with Nick! Feel free to reach out to us if you need anything. Have a wonderful day.

July 19, 2024

Services are very good , waiting room is very comfortable, doing is very quick, checking is past More

by lamtren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Jul 21, 2024 -

Tustin Lexus responded

Hello Lamtren, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

July 19, 2024

My problem isn’t with Tustin Lexus . My problem is trying to call and speak to a person and only being able to reach a call center. No one there to help and it makes for horrible custome More

by lori.rosenberg
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Kincebach
Report | Print
Jul 27, 2024 -

Tustin Lexus responded

lori.rosenberg, Thank you for your feedback about this lack of communication, this should not have happened, and I apologize for any inconvenience you faced. Your concerns will be shared with our team so that similar situations can be addressed and prevented in the future. If there is anything I can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place on this visit. Ray Wood General Manager wwood@tustinlexus.com

July 18, 2024

Derek, is great as a service advisor and helping us out Also A great person too More

by jwhates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Jul 20, 2024 -

Tustin Lexus responded

Hi, we're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

July 12, 2024

Excellent service! !! Nick was very helpful, professional, knowledgeable & nice. The service was on time & precious. I only use the service in Tustin. More

by Kcharolotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Jul 13, 2024 -

Tustin Lexus responded

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

July 10, 2024

This dealership has serviced my car several times. The work was done satisfactory each time. More

by Frani H. Doctorow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kim, Service Dept.
Report | Print
Jul 10, 2024 -

Tustin Lexus responded

Hi Frani, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

July 10, 2024

Excellent service! ! Rick in service is helpful, friendly and responsive. Took care of my car right away. More

by Dianateach35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Jul 11, 2024 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. We are always more than happy to assist you if anything else comes up. Take care!

July 09, 2024

The service was excellent and the wait time was okay. I gave 4 of 5 stars because I had requested a loaner but no was informed after I got to the dealership that no vehicles were available. Other than th More

by rdovala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Jul 10, 2024 -

Tustin Lexus responded

Hello Rdovala, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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