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Tustin Lexus - Service Center

Tustin, CA

4.8
825 Reviews

825 Reviews of Tustin Lexus - Service Center

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October 13, 2023

On time; good checking and recommendation; Rapid service of transportation back and forth between home and Lexus sitr More

by qtpham4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
Oct 13, 2023 -

Tustin Lexus responded

Thank you, qtpham4! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 12, 2023

Nick is the best! Go to him for all of your service needs! Communication was awesome. More

by jpjhooper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Nehrir
Oct 13, 2023 -

Tustin Lexus responded

Thank you for your stars and recommendation! We love to hear Nick delivered an excellent visit. Until next time! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 12, 2023

The staff was courteous. Service and loaner car were great. It was quick in and out. More

by praghav
Recommend Dealer
Yes
Employees Worked With
Paul Kim
Oct 13, 2023 -

Tustin Lexus responded

We love to hear your visit went seamlessly, praghav! Thank you for choosing Tustin Lexus! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 07, 2023

Tustin Lexus is responsive, thorough in explaining the work to be performed and mindful of wait time. The dealership has Wi-Fi and a few desks where you can set up to work. More

by MartyH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Tustin Lexus responded

Thank you for your wonderful feedback, MartyH! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 06, 2023

Service department is always responsive. They are thorough in providing you information about services and are timely in getting the car back to you. More

by Sharicdeng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Oct 09, 2023 -

Tustin Lexus responded

Thank you, Sharicdeng! We strive to deliver quality service and we're so proud of our service team for taking care of you. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 06, 2023

Derek makes sure everything runs smoothly for me and looks out for cost saving opportunities . My car was ready to be serviced (new tires/alignment() when I brought in and was serviced within the estim More

by John L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2023 -

Tustin Lexus responded

Thanks, John L! It's our main goal to deliver quality, honest service, and we're so proud of Derek for always ensuring you're taken care of. We look forward to keeping your Lexus running like new! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 04, 2023

Paul Kim was my service advisor and he made sure all services were performed as required. Very pleasant and nice to work with. There is a nice area with wifi where I was able to work while I waited fo More

by RandyM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kim
Oct 05, 2023 -

Tustin Lexus responded

We appreciate your feedback and are thrilled to hear that you had a positive experience with Paul and our service team. We hope your Lexus is running like new & we hope to work together again in the future! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 01, 2023

Derek is the best! Always the best service and always completely satisfied with the work done. More

by StephenM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Tustin Lexus responded

Thank you, Stephen! We strive to deliver quality service and we're so proud of Derek for taking care of you. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 27, 2023

The service representative was very helpful and provided information on any additional work needed on my vehicle. More

by stephxchen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
Oct 02, 2023 -

Tustin Lexus responded

Thank you for sharing your wonderful rating. We're pleased to hear our service team delivered a quality experience. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

September 24, 2023

Great service, personnel are always friendly, efficient, never guilty of pressure selling additional services. #1 place to go. More

by arkayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kim
Sep 25, 2023 -

Tustin Lexus responded

Thank you for choosing us! We are so proud of our team for providing efficient service. We hope your car is running like new! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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