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Tustin Lexus - Service Center

Tustin, CA

4.8
942 Reviews
Call Service Center (714) 544-4800

942 Reviews of Tustin Lexus - Service Center

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August 04, 2024

My advisor Steve was great to work with and my car is like new again! More

by janiejpark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Aug 07, 2024 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. We are always more than happy to assist you if anything else comes up. Take care!

August 02, 2024

The staff received us very patiently and carefully. The vehicle inspection was very careful. Very satisfied. More

by Juan Lei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennies, Iman Azimi, Rick Massucci, Derek Kincebach
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Aug 04, 2024 -

Tustin Lexus responded

Hi Juan, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

August 02, 2024

Always takes good care of my car needs and always polite and courteous when helping me More

by Barronk51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Baunestra service advisor
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Aug 04, 2024 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 02, 2024

Excellent service as always. I’ve been coming here about 20 years and have no complaints. My service consultant, Rick, is always easy to schedule with, arranges a loaner and comm More

by Smehrtens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Aug 04, 2024 -

Tustin Lexus responded

Hi, thank you for taking the time to leave a review for us at Tustin Lexus. We're happy we could meet your expectations! We look forward to your next visit! Take care!

August 01, 2024

Rick has been my service guy for many years. He is honest and always takes good care of my car. More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Aug 04, 2024 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. We are always more than happy to assist you if anything else comes up. Take care!

July 31, 2024

They always get me a loaner car fast and make it so easy! I even got to drive an electric car I was interested in as my loaner. More

by Katchavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Palacio
Report | Print
Aug 01, 2024 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 31, 2024

needed new tires, but got tires with the made date if 30 mos old and the industry is 18 mos or less. they said that was normal for them More

by jwnak1313
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
evan nguyen
Report | Print
Aug 04, 2024 -

Tustin Lexus responded

jwnak1313 We truly value your business and thank you for bringing this to my attention. Please contact me directly at wwood@tustinlexus.com. I would like an opportunity to discuss your tire issue and resolve this to your satisfaction. I look forward to speaking with you. Ray Wood General Manager

July 28, 2024

Easy to get in and out of not as busy as other dealerships friendly and accommodating. More

by Jerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Report | Print
Jul 29, 2024 -

Tustin Lexus responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

July 24, 2024

All staff were extremely welcoming and helpful, they treated both my car and I with great care. More

by jcuevas2103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Report | Print
Jul 26, 2024 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. We are always more than happy to assist you if anything else comes up. Take care!

July 23, 2024

The service is well received. The technician adviser is well knowledgeable and helpful. I will have my car serviced here next time! More

by michael.wanglei815
Recommend Dealer
Yes
Employees Worked With
Jorge A. Buenrostro
Report | Print
Jul 24, 2024 -

Tustin Lexus responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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