Tustin Lexus - Service Center

I recently had the pleasure of working with Nick at Tustin Lexus, and I must say that his service exceeded all my expectations. From the moment I walked in, Nick's welcoming demeanor and professional a Tustin Lexus, and I must say that his service exceeded all my expectations. From the moment I walked in, Nick's welcoming demeanor and professional attitude made me feel confident that my vehicle was in good hands. Nick's knowledge about my car and its needs was impressive. He took the time to explain the necessary services and answered all my questions with patience and clarity. It's rare to find someone who is both highly skilled and genuinely cares about customer satisfaction, but Nick embodies these qualities perfectly. What truly stood out was Nick's attention to detail and his ability to keep me informed throughout the entire process. He provided timely updates and made sure that I understood what was being done and why. I appreciated his transparency and honesty, which made the experience stress-free. Nick also went above and beyond by recommending some preventative measures to keep my car running smoothly in the future, without ever making me feel pressured. His dedication to providing top-notch service is evident, and it's clear that he takes pride in his work. Overall, my experience with Nick at Tustin Lexus was outstanding. I left the dealership feeling confident in the work done on my vehicle and grateful for the excellent service I received. I highly recommend Nick to anyone in need of a trustworthy and knowledgeable service advisor. He truly sets the standard for exceptional customer care. Thank you Nick More

The service consultant Evan Nguyen was very helpful and friendly! My car was serviced very quickly. friendly! My car was serviced very quickly. More

I had a very good experience at Tustin Lexus. Jorge is very nice and very helpful. Jorge explains thoroughly my questions and suggests every maintenance needed to be done. Thanks Jorge. Jorge is very nice and very helpful. Jorge explains thoroughly my questions and suggests every maintenance needed to be done. Thanks Jorge. More

I went in for oil change and there wasn't any heavy pressure to do anything else, they told me the problems and when I told them I'll fix it later nobody tried to pressure me which is something I appre pressure to do anything else, they told me the problems and when I told them I'll fix it later nobody tried to pressure me which is something I appreciate More

Evan Nguyen was the Tustin service representative who provided excellent service. Also, I appreciated the video, which showed me the unexpected extra work recommended. provided excellent service. Also, I appreciated the video, which showed me the unexpected extra work recommended. More

At Lexus-Tustin i made an appointment with Lexus Advisor- Evan Nguyen who I had seen before for my Lexus maintenance. I requested an oil change and asked him what he recommended other maintenance he Advisor- Evan Nguyen who I had seen before for my Lexus maintenance. I requested an oil change and asked him what he recommended other maintenance he would recommend. We agreed on a transmission and Water Pump which the technician found leaking. I respected Evan recommendations and trusted his maintenance recommendations, The dealership technician and Evan I could always count on them to do an excellent job! Evan is an excellent advisor and always approaches customer clients in a professional manner! I will always come to Tustin Lexus and Evan for my auto maintenance! Russ Rinella More

The inspection fee($1000) is way too high, should be lower than half or less lower than half or less More

Polite and prompt service. Never had a problem at this dealer. Have been coming back for at least 4 years Never had a problem at this dealer. Have been coming back for at least 4 years More

My first service experience here makes me question whether I shall come back. Seems understaffed. I had appointment at 1pm and came 10 minutes earlier but still waited 23 minutes approximately in 90 d whether I shall come back. Seems understaffed. I had appointment at 1pm and came 10 minutes earlier but still waited 23 minutes approximately in 90 degree heat to have someone assist me in service line queue. Oil change and 75k service done without issue and video inspection appreciated however very little communication regarding completion of service, I was worried that service center would be closed and inquired 3.5 hours later if car was done and it was. First time I have had to ask at a Lexus dealer. Picked up car but was still brought to me with plastic seat covering thrown in passenger seat and other misc service tagging still left inside. More

I bring my 1995 Lexus LS 400 to you to get diagnosed. You told me estimated cost was $235 labor to get diagnosed. My batteries down so you take $235 minimum and turned it into $470 because you needed to You told me estimated cost was $235 labor to get diagnosed. My batteries down so you take $235 minimum and turned it into $470 because you needed to charge my battery. You diagnosed my car didn’t tell me what was wrong with it. then told me that even if you wanted to fix it, you couldn’t because they don’t make parts for my car anymore and you don’t install new parts. I brought Alexis to you because you’re the Lexus dealer and you couldn’t even tell me what was wrong with my car, but my bill was $470 and then $55 a day until I could get it moved and you couldn’t even tell me what was wrong with it in the first place. Not only that I get my car towed back to me and the battery is down and it’s never been charged and it seems like you didn’t even work on my car , but you charge me $745. Yeah, I feel like I’ve been cheated so according to you, I need to maybe just throw my car away but since you were the company the manufacture it felt that you could tell me what was wrong with it and you didn’t even do that , only thing you did was charge me $745 and you didn’t do anything to my car. That’s how I feel service to me. More