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Tustin Lexus - Service Center

Tustin, CA

4.8
825 Reviews
Call Service Center (714) 544-4800

825 Reviews of Tustin Lexus - Service Center

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November 01, 2023

Wonderful service at Tustin Lexus. I have used them for years and very happy with all my service needs. More

by cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
Report | Print
Nov 02, 2023 -

Tustin Lexus responded

Hi Cindy, We are thrilled to see that you always receive the service that you're looking for! We look forward to working with you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 31, 2023

My Service Consultant, James Simmons, always does a great job, even when her really busy. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Simmons
Report | Print
Nov 01, 2023 -

Tustin Lexus responded

Hi Dave, We are ecstatic to see that James constantly provides you with a positive visit! Thanks for choosing us and we look forward to seeing you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 30, 2023

My experience has been very positive so far, they have been professional and timely on the service they provided. More

by joshuadad1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James in Service
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Oct 30, 2023 -

Tustin Lexus responded

It's wonderful to see that you had an enjoyable experience here with us! We can't wait to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 28, 2023

Great and clean dealership! Very awesome customer service! Would highly recommend! Everyone is so nice and welcoming! More

by taylorjade1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brando Alegre
Report | Print
Oct 30, 2023 -

Tustin Lexus responded

It's wonderful to see that you were impressed with our service! We look forward to serving you again soon and thank you for visiting Tustin Lexus! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 28, 2023

Wonderful place to do business with. Employees care about you and your vehicle. Easy stress-free experience. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Tustin Lexus responded

Bill, We are thrilled that you had a smooth visit here with us! We appreciate your business and we can't wait to see you again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 26, 2023

My service writer Brando was great. To care of me and was super kind and fast More

by murphyd66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brando Alegre
Report | Print
Oct 30, 2023 -

Tustin Lexus responded

it's so nice to see that Brando provided you with a positive service visit! We hope to see you again! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 26, 2023

Brando was great. I didn’t have to wait for transportation and my car was finished the time Brando said. More

by nmjackson239
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brando
Report | Print
Oct 30, 2023 -

Tustin Lexus responded

We will be sure to let Brando know about your kind words! Thanks for this quality review and we hope to see you soon. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 25, 2023

Rick Samucci professionally attended to my car’s service needs. He was very thorough & patiently explained what needs to be done to my car. He was friendly & very welcoming so much so that you won’t hesitat More

by gorliberia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Kim
4.0
This rating includes all reviews, with more weight given to recent reviews.
Iman Azimi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brando Alegre - 2 star - not so friendly/accommodating
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Oct 30, 2023 -

Tustin Lexus responded

It's great to see that Rick provided you with an amazing service visit! If you ever need anything, feel free to stop by and see us again! Thanks so much! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 18, 2023

Nice staff. Received communication on progress of service completion. Work accomplished in a timely manner. Appreciate having my car washed without waiting. More

by Hux
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Tustin Lexus responded

Thank you for sharing your stellar rating, Hux! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

October 17, 2023

Very professional and courteous staff. Paul Kim was very helpful in diagnosing our car problems. Very clean and comfortable reception area . More

by SpitfireLBL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Kim
Report | Print
Oct 19, 2023 -

Tustin Lexus responded

Thank you for trusting us with your Lexus! We are happy to hear our team delivered a seamless experience. Don't hesitate to reach out if there's anything else we can assist with. Best Regards, Tony D'Amato General Manager tonydamato@tustinlexus.com

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