Tustin Lexus - Service Center

Generally, the staff of Tustin Lexus are friendly and accommodating, but sometimes they seem too busy and irritable, affecting the tone and quality of the visit to the dealership. As for mechanical work accommodating, but sometimes they seem too busy and irritable, affecting the tone and quality of the visit to the dealership. As for mechanical work on vehicles, I'm inclined to say the dealership meets standards. More

Service was done in a timely manner and I was kept up to speed on the progress. speed on the progress. More

Whole process was very smooth. Appreciate for the loaner car. Service was completed next day and pick up was easy. Many thanks. Appreciate for the loaner car. Service was completed next day and pick up was easy. Many thanks. More

The service department was polite and I was treated relatively well. What disappointed me was the service special that the dealership was offering on line. I inquired about this and was told somethin relatively well. What disappointed me was the service special that the dealership was offering on line. I inquired about this and was told something to the effect of something could be worked out. When I arrived to pick up my car no service special was applied to my bill. My service advisor wasn't there and the bill was already printed. I was expecting a $25-$50 discount and got nothing. I would expect this from a local mechanic, but not from Lexus. I have reasons for choosing Lexus to have work done on my car, but it would be nice if there was truth in advertising. More

Friendly and knowledgeable Service Managers. Courtesy loaner vehicles always nice and clean. Service Managers always keep me aware of any additional service recommendations, if needed. Courtesy loaner vehicles always nice and clean. Service Managers always keep me aware of any additional service recommendations, if needed. More

We were able to make appointment based on our schedule and very happy with quality of service and very happy with quality of service More

Service was done nicely. They had a nice waiting area with coffee. Would return again for my next oil change. They had a nice waiting area with coffee. Would return again for my next oil change. More

As a customer since 2009, Tustin Lexus provides consistently excellent service both on the sales and service front. Rick M. is a fantastic service advisor (all service advisors with whom I’ve inter consistently excellent service both on the sales and service front. Rick M. is a fantastic service advisor (all service advisors with whom I’ve interacted are customer oriented and proactive in addressing any issue). I especially appreciate how Rick M. never makes my intense, unpredictable work schedule a problem and instead, makes it as effortless as possible for me to drop-off without an appointment and quickly leave in a courtesy vehicle. Tustin Lexus makes everything vehicle-related a stress free experience. I’ve referred friends, family, and neighbors to the dealership for nearly 15 years and will continue to do so. I’ve been to Newport Lexus (it’s closer to my home and work) and it’s a very different experience in that you’re treated as though they’re doing you a favor by servicing your vehicle. The attitude and professionalism at Tustin Lexus are the exact opposite. Also, Tustin Lexus always makes sure my vehicle is spotless at pick-up no matter how minor the service appointment. Thanks Rick M., Nick N., and the whole service team. (Only suggestion is to provide a craft services-esque spread to waiting customers like they do at Newport.) More

My car arrived by tow as my tire was slashed and my spare tire could not be installed due to multiple cracks. Lexus took in my car immediately, jot down notes, and put me in the most beautiful 2023 RX 350 as tire could not be installed due to multiple cracks. Lexus took in my car immediately, jot down notes, and put me in the most beautiful 2023 RX 350 as my loaner car, and I was out the door within 30 minutes. I appreciated the feedback that I received from the advisor Brando A, and he and the technicians were able to install in a new tire, order a new spare, and make adjustments to the brakes. I received great service at Tustin Lexus. Will be returning on my next visit during my 35,000 mileage check-up More

Thank you Brando for your caring and attention to detail. I will see you at my next service and will definitely send others your way! I will see you at my next service and will definitely send others your way! More