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Tustin Lexus - Service Center

Tustin, CA

4.8
825 Reviews

825 Reviews of Tustin Lexus - Service Center

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November 26, 2024

Excellent service! !! I highly recommend Lexus Tustin business. Evan Nguyen’s customer service is second to none, he made sure I felt at ease throughout the process. More

by Philippe Trinh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
Nov 28, 2024 -

Tustin Lexus responded

Hi Philippe, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 25, 2024

My experience at Tustin Lexus was amazing! My advisor was Steve Rivera and he was very friendly and nice. I would recommend this dealer when looking to get your service done! More

by jooe7899
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Nov 26, 2024 -

Tustin Lexus responded

Hi, we're happy you found Steve to be so supportive during your experience here at Tustin Lexus. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 24, 2024

From the moment I drive through the service bay of Tustin Lexus, I’m greeted by friendly, personable employees. My service provider is always courteous and prompt even though this time I arrived mid-day duri More

by di.rippe
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Nov 26, 2024 -

Tustin Lexus responded

Hi, thank you for taking the time to leave a review for us at Tustin Lexus. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

November 23, 2024

Excellent service and transparency. Steve was awesome and provided a commitment to timeliness and quality More

by peterwkane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Nov 25, 2024 -

Tustin Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 21, 2024

Good service and follow up. Great staff in the service department , especially STEVE RIVERA. He is very knowledgeable and friendly! More

by Tracy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Nov 25, 2024 -

Tustin Lexus responded

Hi Tracy, thanks for your praise and kind comments about Steve and team. Feel free to reach out to us if you need anything. Have a wonderful day.

November 20, 2024

Such great customer service. Rick takes care of us so nicely and has for several years. Love the video from the mechanic. Classy touch. More

by Chris1stnoel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!

November 19, 2024

Great service. Friendly team members. My car was serviced within the time stated and I was kept informed at regular intervals. More

by Judy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
Nov 21, 2024 -

Tustin Lexus responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

November 19, 2024

Very friendly and helpful group! Make you feel at home! The dealership is very attractive More

by Winkie48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Nov 21, 2024 -

Tustin Lexus responded

Hi, we are glad we could help! Until the next time we meet, take care!

November 19, 2024

They are serious about customers complaints. Located the problem correctly and fixed it. Good dealership More

by ijha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2024 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 18, 2024

They did a great job. Even though the service department was incredibly busy, Steve was able to get my car service completed before the expected time. More

by yesenia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Riviera
Nov 19, 2024 -

Tustin Lexus responded

Hello Yesenia, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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