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Tustin Lexus - Service Center

Tustin, CA

4.8
1,079 Reviews

1,079 Reviews of Tustin Lexus - Service Center

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July 09, 2025

Best in class service. Rick Massucci has been my Advisor for over a decade. He is very communicative and transparent. More

by Anners143
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Jul 10, 2025 -

Tustin Lexus responded

Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

July 09, 2025

I live in Long Beach and drive to Tustin because of the quality of service. Steve Rivera has always taken good care of me. More

by keisha.sanker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera, Patrick Garland, and Brett
Jul 10, 2025 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 08, 2025

My service writer Antonio was very professional. He clearly explained my options, secured a Uber and had my car completed within a reasonable time as promised. More

by Kelvinabryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Romer
Jul 10, 2025 -

Tustin Lexus responded

Hi Kelvinabryant, we're happy to hear you had such a positive experience with Antonio! Feel free to reach out to us if you need anything. Have a wonderful day.

July 07, 2025

Had a change of oil and filter. The dealer cleaned the car thoroughly after the service. The agent Tony Romero was very professional. More

by T
Recommend Dealer
Yes
Employees Worked With
Tony Romero
Jul 10, 2025 -

Tustin Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 06, 2025

Steve at the service department has been courteous and informative when I have gone for maintenance checks. I purchased the car at the Mission Viejo dealership but would not go back. Tustin is on the ba More

by bella60k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Jul 08, 2025 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. If you have any further questions, please give us a call. We're always happy to help!

July 05, 2025

Place was clean and staff very helpful . Rick was nice as well and explain everything I asked for . More

by r_elaraj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

July 04, 2025

Polite professional, everyone paid attention to there jobs and all offered to be helpful! Service was excellent! Thank you! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Olson
Jul 04, 2025 -

Tustin Lexus responded

Hi John, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

July 03, 2025

The team was friendly, knowledgeable, and made the entire car-buying process smooth, stress-free, and efficient. More

by Andragalloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Jul 06, 2025 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 02, 2025

Tustin Lexus is top notch. I bought my ES in 2022 and have been returning for service since. Their service department is stellar. My agent, Derek K., is exceptionally knowledge More

by jenn.adame
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek Kincebach
Jul 03, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Derek here at Tustin Lexus! We are always more than happy to assist you if anything else comes up. Take care!

June 29, 2025

Professional service, easy to make an appointment and great service from check in to check out. More

by BLV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Applebury
Jun 30, 2025 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! We are always more than happy to assist you if anything else comes up. Take care!