Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Tustin Lexus - Service Center

Tustin, CA

4.8
825 Reviews
Call Service Center (714) 544-4800

825 Reviews of Tustin Lexus - Service Center

Sort by
May 15, 2024

I was appreciative of Evan for arranging for a loaner while my LS was being serviced. More

by roblobel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Report | Print
May 17, 2024 -

Tustin Lexus responded

We're delighted to learn about your positive experience and the helpful assistance provided by Evan! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 14, 2024

Nick was an excellent service advisor and I do appreciate the dealership being remodeled a few years back More

by aaschneider
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Nehrir
Report | Print
May 17, 2024 -

Tustin Lexus responded

We're delighted to learn about your positive experience and the excellent assistance provided by Nick! Your satisfaction is our ultimate goal, and we truly value your business. We look forward to assisting you again in the future.

May 06, 2024

Amazing service, great pricing and they detailed my car! Thank you for a great experience! More

by kit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
May 08, 2024 -

Tustin Lexus responded

We're delighted to learn that your experience was amazing! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

May 01, 2024

The staff are all very courteous, friendly and helpful. It was probably one of the best experiences I’ve had at a car dealership. More

by Dan
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paymon, Alan
Report | Print
May 04, 2024 -

Tustin Lexus responded

We're delighted to learn that your experience was positive! Our primary aim is your satisfaction! Thank you for choosing us. We are excited to be able to help you again in the future.

April 29, 2024

Very fast and efficient service. Evan has been very helpful making my first experience in Tustin Lexus a pleasant one. More

by LynZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
Report | Print
May 02, 2024 -

Tustin Lexus responded

It's great to hear that you had a fast and efficient service experience at Tustin Lexus. Evan is an accommodating professional. Thank you for choosing us!

April 26, 2024

Excellent Dealership! On April 24, 2024 I called Lexus Tustin to schedule appointment for 10k service maintenance same day. Service advisor Evan Nguyen take care of me his More

by Marusarmy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
Report | Print
Apr 30, 2024 -

Tustin Lexus responded

That's fantastic to hear! It sounds like you had a great experience with Evan at Tustin Lexus. It's wonderful when service advisors are not only friendly but also knowledgeable, making the whole process smooth and enjoyable. Your recommendation to your family speaks volumes about the quality of service you received.

April 26, 2024

Good service and service rep is a good listener to my car needs. Waiting area is comfortable with free beverage. Reasonable time for my car to be finished and washed More

by jimwallace32
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 30, 2024 -

Tustin Lexus responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 25, 2024

Great customer service. Took my car in and the service staff informed me of the prior work done to my car and recommended service on next visit. More

by Sgt_0331
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
Report | Print
Apr 28, 2024 -

Tustin Lexus responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 24, 2024

I love the excellwnt service, they are always honest and I know I leave my car in good hands. More

by Pattymag12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Apr 25, 2024 -

Tustin Lexus responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 24, 2024

Rick was punctual in returning my call, very courteous when I took my car in for service, detailed in explaining service needed and costs. He kept me posted on progress and was correct on pricing. More

by wesleyradams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2024 -

Tustin Lexus responded

It's fantastic to hear you had a great experience with Rick! It's wonderful to hear that he was punctual, courteous, detailed and kept you well-informed throughout the service process. Thank you for choosing us!

1
...
16
17
18
...
83