Tustin Lexus - Service Center

Long time service customer at Lexus Tustin. Rick is great and appreciate his attentiveness! If a problem occurs, they take care of it. Very pleased overall. Rick is great and appreciate his attentiveness! If a problem occurs, they take care of it. Very pleased overall. More

Tustin Lexus is like family! The last 22 years we have gone only to them for their Sales & Service. Everyone is always helpful, willing to listen to your needs. They make all as The last 22 years we have gone only to them for their Sales & Service. Everyone is always helpful, willing to listen to your needs. They make all aspects of car ownership a pleasure, no complaints. More

I was very pleased with my Service Advisor, Steve Rivera. He explained the issues found with my car and helped me understand the high priority and low priority services needed at this time. Also, Technician He explained the issues found with my car and helped me understand the high priority and low priority services needed at this time. Also, Technician Gus provided additional insight on my car, which I really appreciated. I will continue to request Steve (and hopefully Gus) for all my future service needs at Tustin Lexus! More

Derek my rep was great little disappointed with dealership that Items where found when I brought in this time that where there previously only couple thousand miles ago such as plugs some filters dealership that Items where found when I brought in this time that where there previously only couple thousand miles ago such as plugs some filters that where not mention on previous report Thanks More

Service was quick and easy. Steve was kind and explained everything great and informed me when my car was ready Steve was kind and explained everything great and informed me when my car was ready More

Our first service experience was great. Wyatt Applebury was excellent. Service was quick, and Wyatt explained everything to us. Wyatt Applebury was excellent. Service was quick, and Wyatt explained everything to us. More

The service personnel are knowledgeable and provide realistic guidance on which services are vitally needed at the current time. I appreciate their honesty. realistic guidance on which services are vitally needed at the current time. I appreciate their honesty. More

Wyatt was very thorough in his explanation of the service that I was to receive. that I was to receive. More

Great and reliable service. Thank you Mr Paul Kim Sungha for the 60,000 miles service done to my Lexus RX 350 Thank you Mr Paul Kim Sungha for the 60,000 miles service done to my Lexus RX 350 More

I came in for a 3:00 PM check engine light scan. I left two hours later without service, without a loaner, and without any explanation whatsoever. Let’s walk through what happened: 3:00 PM – I I left two hours later without service, without a loaner, and without any explanation whatsoever. Let’s walk through what happened: 3:00 PM – I arrive on time for my scheduled appointment. I’m told, “just a minute.” I wait outside on a bench so uncomfortable it felt like a test of pain tolerance. No one checks in. No updates. No service. 4:00 PM – Another customer arrives, without an appointment. He’s immediately greeted by Derek Kincebach, who had texted me earlier but never actually helped me. That customer is given a loaner and taken care of immediately. 5:00 PM – I’m finally acknowledged by Antonio Romero, who casually informs me they’ll need to keep the car over the weekend and… no loaners are available. So to recap: ✅ I drove from South Orange County ✅ I showed up on time ✅ I waited two full hours ✅ I missed a work commitment I planned my day around ❌ I got no service ❌ I got no loaner ❌ I got no apology ✅ The guy who walked in an hour after me, with no appointment, got the last loaner and left happy The message I received? My time didn’t matter. My loyalty didn’t matter. My business didn’t matter. All this for a simple scan. Not a major repair, not a rebuild, just a diagnostic check. One that could’ve taken 5 minutes with a scanner. Instead, I got ghosted by one advisor, brushed off by another, and completely disregarded by a team that seemed more ready to clock out than offer help. I’ve been coming to Tustin Lexus for years because their service team used to be worth the drive. This time? It was insulting. If this is what “luxury service” looks like now, I recommend anyone considering Tustin Lexus to reevaluate who’s actually earning your loyalty. More