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Tustin Lexus - Service Center

Tustin, CA

4.8
939 Reviews
Call Service Center (714) 544-4800

939 Reviews of Tustin Lexus - Service Center

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November 12, 2024

Very customer focused. Rick has supported my car maintenance for years!! Thank you very much Rick! More

by Ldub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Nov 13, 2024 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Rick! Feel free to reach out to us if you need anything. Have a wonderful day.

November 11, 2024

My car is running great after my oil change. I went to the dealer because they wash your car after the service, but the scheduler talked me out of it because they were so busy. Im only a little More

by Sydney Patten
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Iman Azimi, Rick Massucci, Derek Kincebach
Report | Print
Nov 18, 2024 -

Tustin Lexus responded

Thank you for your feedback and I appreciate you bringing this to my attention. We aim to provide the best quality of service for our customers so I apologize that we were unable to wash your vehicle at your last visit. If you're willing I would like the opportunity to learn more about what happened and work towards preventing this from happening in the future. Please contact me at the information provided below and I look forward to speaking with you. Ray Wood General Manager wwood@tustinlexus.com

November 10, 2024

Tustin Lexus has always gone above and beyond my expectations. Thank you for your attention to detail and genuine are for my needs. More

by jeremyharris25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
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Nov 12, 2024 -

Tustin Lexus responded

Hi, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

November 08, 2024

Steve is extremely professional and friendly. He explains everything that will be performed on your vehicle. More

by Nina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
Nov 11, 2024 -

Tustin Lexus responded

Hi Nina, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

November 06, 2024

The representative is very helpful, detailed information and professional. Great job and I really appreciate, thanks. More

by catherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Report | Print
Nov 09, 2024 -

Tustin Lexus responded

Hi Catherine, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 05, 2024

Steve and the team did a wonderful job. Totally professional. Would go back again for service. More

by Billy Hirsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Report | Print
Nov 09, 2024 -

Tustin Lexus responded

Hi Billy, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

November 02, 2024

The service is done in time. Nice waiting area. I am informed about what extra service is needed. More

by chenx_97
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Nov 04, 2024 -

Tustin Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

November 02, 2024

He is very professional and patient . Mr. Steve is a best service advisor I have ever met . More

by Yong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Report | Print
Nov 04, 2024 -

Tustin Lexus responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

November 01, 2024

Steve Rivera went above and beyond. Car wash was down and he washed my car himself. More

by rudieg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
Report | Print
Nov 04, 2024 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

October 30, 2024

After a few year been customer of Lexus i realize that they have an extraordinary service All the employees that I meet during those years are amazing Specially Dennis he did excellent job thanks for More

by Max Reyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci, Derek Kincebach
Report | Print
Nov 01, 2024 -

Tustin Lexus responded

Hello Max, we're happy you found Dennis to be so supportive during your experience here at Tustin Lexus. Feel free to reach out to us if you need anything. Have a wonderful day.

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