Tustin Lexus - Service Center

Polite and prompt service. Never had a problem at this dealer. Have been coming back for at least 4 years Never had a problem at this dealer. Have been coming back for at least 4 years More

My first service experience here makes me question whether I shall come back. Seems understaffed. I had appointment at 1pm and came 10 minutes earlier but still waited 23 minutes approximately in 90 d whether I shall come back. Seems understaffed. I had appointment at 1pm and came 10 minutes earlier but still waited 23 minutes approximately in 90 degree heat to have someone assist me in service line queue. Oil change and 75k service done without issue and video inspection appreciated however very little communication regarding completion of service, I was worried that service center would be closed and inquired 3.5 hours later if car was done and it was. First time I have had to ask at a Lexus dealer. Picked up car but was still brought to me with plastic seat covering thrown in passenger seat and other misc service tagging still left inside. More

I bring my 1995 Lexus LS 400 to you to get diagnosed. You told me estimated cost was $235 labor to get diagnosed. My batteries down so you take $235 minimum and turned it into $470 because you needed to You told me estimated cost was $235 labor to get diagnosed. My batteries down so you take $235 minimum and turned it into $470 because you needed to charge my battery. You diagnosed my car didn’t tell me what was wrong with it. then told me that even if you wanted to fix it, you couldn’t because they don’t make parts for my car anymore and you don’t install new parts. I brought Alexis to you because you’re the Lexus dealer and you couldn’t even tell me what was wrong with my car, but my bill was $470 and then $55 a day until I could get it moved and you couldn’t even tell me what was wrong with it in the first place. Not only that I get my car towed back to me and the battery is down and it’s never been charged and it seems like you didn’t even work on my car , but you charge me $745. Yeah, I feel like I’ve been cheated so according to you, I need to maybe just throw my car away but since you were the company the manufacture it felt that you could tell me what was wrong with it and you didn’t even do that , only thing you did was charge me $745 and you didn’t do anything to my car. That’s how I feel service to me. More

My advisor Steve was great to work with and my car is like new again! like new again! More

Always takes good care of my car needs and always polite and courteous when helping me and courteous when helping me More

Excellent service as always. I’ve been coming here about 20 years and have no complaints. My service consultant, Rick, is always easy to schedule with, arranges a loaner and comm I’ve been coming here about 20 years and have no complaints. My service consultant, Rick, is always easy to schedule with, arranges a loaner and communicates regularly on the status of the service on my car. More

The staff received us very patiently and carefully. The vehicle inspection was very careful. Very satisfied. The vehicle inspection was very careful. Very satisfied. More

Rick has been my service guy for many years. He is honest and always takes good care of my car. He is honest and always takes good care of my car. More

They always get me a loaner car fast and make it so easy! I even got to drive an electric car I was interested in as my loaner. I even got to drive an electric car I was interested in as my loaner. More

needed new tires, but got tires with the made date if 30 mos old and the industry is 18 mos or less. they said that was normal for them mos old and the industry is 18 mos or less. they said that was normal for them More