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Tustin Lexus - Service Center

Tustin, CA

4.8
940 Reviews
Call Service Center (714) 544-4800

940 Reviews of Tustin Lexus - Service Center

Sort by
February 04, 2025

Rick has good customer service. The waiting place is clean and has complimentary water, coffee, and tea. Comfortable place to wait. More

by reverony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Feb 07, 2025 -

Tustin Lexus responded

Hi, we're happy you found our staff so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

February 02, 2025

Thank you for the friendly service. Very convenient and quick. The site was Comfortable and clean More

by tinbah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Report | Print
Feb 06, 2025 -

Tustin Lexus responded

Hi, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 01, 2025

This dealership offers excellent service from Finance_Desk to Service to staff customers relationships and professional advice. More

by BP Celtic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Nehrir
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Feb 03, 2025 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 31, 2025

The service I received at Tustin Lexus was excellent. The price for the additional work that needed to be done was very reasonable and was completed in the time that they said it would. More

by jkulnane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Feb 03, 2025 -

Tustin Lexus responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 31, 2025

Service and maintenance is always greatly appreciated; clean and fresh dealership; and always look forward to latte/coffee machine, and fresh water; and Derek makes sure I have a rental free of charge whe More

by elaineblessed62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
Report | Print
Feb 03, 2025 -

Tustin Lexus responded

Hi, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!

December 04, 2024

Nick N in service exceptional and personable professional. Thank you very much the only place I’ll go More

by j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick n
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Dec 05, 2024 -

Tustin Lexus responded

Hi, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. We hope you have a great day!

December 01, 2024

Easy to make the appointment and quick check in once I arrived. Clean waiting area and friendly service. More

by Isumrgrl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Buenrostro
Report | Print
Dec 02, 2024 -

Tustin Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

November 30, 2024

Great sales rep. Nice waiting area. Job well done in an acceptable time frame. Thank you More

by lynnpagedrapery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Dec 02, 2024 -

Tustin Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

November 30, 2024

Good customer service and knowledgeable advisor Communication was very helpful and repairs were done in a timely manner More

by iggymimon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
Report | Print
Dec 01, 2024 -

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

November 29, 2024

Very friendly and helpful service and sales department! Would definitely come back here for future service appointments! More

by Ryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis was my service advisor who helped me with the appointment for programming my second key fob for my new RX 450h+ and was helpful in explaining to me that I should have the key shank for the fob at home from when I originally leased the car.
Report | Print
Nov 29, 2024 -

Tustin Lexus responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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