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1,176 Reviews of Tustin Lexus - Service Center
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April 13, 2017
Integrity Sums Up Tustin Lexus Took my 07 Lexus IS250 for Takada airbag recall replacement, the dashboard was a bit tacky/damaged cause stiff after 10yrs so with removal flaked a bi Took my 07 Lexus IS250 for Takada airbag recall replacement, the dashboard was a bit tacky/damaged cause stiff after 10yrs so with removal flaked a bit around edges. They took it back and repaired under recall warranty providing a loaner. End result excellent work, i maintain in high quality my vehicle and the dash now is like before looks new. Thanks Tustin Lexus! More
by Josh12
Employees Worked With
Paul Kim
April 12, 2017
Excellent Derek has always taken great care of me and my Lexus RX! I appreciate the excellent service! The door locks were faulty and they were replaced with Derek has always taken great care of me and my Lexus RX! I appreciate the excellent service! The door locks were faulty and they were replaced with no problem. Derek has also kept me informed on when I'll need brakes and tires. I appreciate the update so I can plan for the added expense. More
by Third grade teacher
Employees Worked With
Derek Kincebach
April 12, 2017
Radio repair. Al Phillips in the service department was super helpful. The part arrived within 2 days and was completed promptly and without any issues. Highly rec Al Phillips in the service department was super helpful. The part arrived within 2 days and was completed promptly and without any issues. Highly recommend Al from service for attentive and professional customer service! More
by John McClain
Employees Worked With
AL Phillips
April 12, 2017
tustin Lexus IS the best I've owned 2 Lexus cars and my family has had a few as well. I've owned other makes and models but Lexus IS the best. Not only was buying made easy he I've owned 2 Lexus cars and my family has had a few as well. I've owned other makes and models but Lexus IS the best. Not only was buying made easy here but it goes further. THE SERVICE. Too many times other dealerships ruin their reputations by ending their relationships after the salesman sells you the car. It's like they stop caring about you the minute you drive off the lot. At Tustin Lexus I've had great experiences buying my cars and even better experiences servicing them. It's like their always willing to help. Iman Azimi has been my goto service representative for years . If you ever buy a Lexus, take it to Tustin Lexus and ask for IMAN...! I recommend this dealer.! Al More
by alohvirit@yahoo.com
Employees Worked With
Michael D'Amato, Iman Azimi
April 12, 2017
Excellent Service George Chen provides excellent service, backed by Tustin' s excellent service manager and staff. I trust no other Lexus dealership in the are like I George Chen provides excellent service, backed by Tustin' s excellent service manager and staff. I trust no other Lexus dealership in the are like I trust this one! More
by Corey
Employees Worked With
Steve Brunsworth, George Chen
March 07, 2017
Very Professional service from George Chen I went in without an appointment for my First service maintenance-5k-10K service on 2/24/2017. Mr G. Chen is very professional, friendly and gave me g I went in without an appointment for my First service maintenance-5k-10K service on 2/24/2017. Mr G. Chen is very professional, friendly and gave me great service. Thank you very much. More
by Pragueboy
Employees Worked With
George Chen
December 13, 2016
Good Service Iman has always been polite and prompt with me when I have brought my car in for servicing. He is a good person to work with. Iman has always been polite and prompt with me when I have brought my car in for servicing. He is a good person to work with. More
by Norseman
Employees Worked With
Iman Azimi
August 18, 2016
George was very helpful in my recent service for our 2013 GS This was the first time I dealt with George Chen at Tustin Lexus in our 25 year history of being a part of the Tustin Lexus family. He was very precis This was the first time I dealt with George Chen at Tustin Lexus in our 25 year history of being a part of the Tustin Lexus family. He was very precise in arranging the 35,000 mile service for my GS 350 F-Sport. I was pleased to hear that he has experience in after-market products for Lexus and plan on using that expertise. He expedited the service and was very competitive with Costco and Tire Rack for new tires for my F-Sport. The first Michelin tires were not readily available and we went with the OEM tires as replacements at a competitive price and it was all done by the COB of the same day. Well done, George! More
by Capnray
Employees Worked With
George Chen
March 03, 2016
Great service From the sales team to the service department, staffs are professional and nice. My sales Vance Remmey and Derek Kincebach are nice. They made me feel From the sales team to the service department, staffs are professional and nice. My sales Vance Remmey and Derek Kincebach are nice. They made me feel I got the best deal and provide me excellent service. Highly recommend!!! More
by Sherry
Employees Worked With
Vance Remmey, Derek Kincebach
November 02, 2015
Great Customer Service Department Derek Kincebach is a great service rep. He got to my car when I arrived and helped with getting me the different options of what I could do. He ordere Derek Kincebach is a great service rep. He got to my car when I arrived and helped with getting me the different options of what I could do. He ordered a van that gave me a ride home so I wouldn't have to wait. As soon as the work was done, he called to let me know. When I arrived to pick up my car, he was not at his desk. As I was leaving he apologized for not seeing me when I got there. Overall the service department is very good at Tustin Lexus. This is why I take my car there for service rather than somewhere else. In addition, my car is always washed when I pick it up. More
by mscaryg
Employees Worked With
Rene Parenteau
