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Tustin Lexus - Service Center

Tustin, CA

4.8
825 Reviews

825 Reviews of Tustin Lexus - Service Center

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August 17, 2024

Excellent, good customer service Everyone Polite . Al courteous , very clean Knowledgeable , helpful texting where the car 🚗 s at the servicecpiunt Helpful More

by Daksha.v.patel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Aug 19, 2024 -

Tustin Lexus responded

Hi, thank you for sharing your positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 17, 2024

I’m so happy with the service at Tustin dealership and hopefully my next service will be better. More

by Levtinh1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Tustin Lexus responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

August 16, 2024

Nice clean waiting room and restrooms. Great service as always. Will be back for next service. More

by pam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Tustin Lexus responded

Hi, we are delighted to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

August 13, 2024

I recently had the pleasure of working with Nick at Tustin Lexus, and I must say that his service exceeded all my expectations. From the moment I walked in, Nick's welcoming demeanor and professional a More

by ghaemisam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Nehrir
Aug 17, 2024 -

Tustin Lexus responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Please don't hesitate to reach out if there's anything additional we can do for you.

August 12, 2024

The service consultant Evan Nguyen was very helpful and friendly! My car was serviced very quickly. More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
Aug 17, 2024 -

Tustin Lexus responded

Hello Susan, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

August 10, 2024

I had a very good experience at Tustin Lexus. Jorge is very nice and very helpful. Jorge explains thoroughly my questions and suggests every maintenance needed to be done. Thanks Jorge. More

by trieutphan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge
Aug 12, 2024 -

Tustin Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 10, 2024

I went in for oil change and there wasn't any heavy pressure to do anything else, they told me the problems and when I told them I'll fix it later nobody tried to pressure me which is something I appre More

by ta500004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Tustin Lexus responded

Hello, thank you; we appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2024

Evan Nguyen was the Tustin service representative who provided excellent service. Also, I appreciated the video, which showed me the unexpected extra work recommended. More

by Eycason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
Aug 11, 2024 -

Tustin Lexus responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 08, 2024

At Lexus-Tustin i made an appointment with Lexus Advisor- Evan Nguyen who I had seen before for my Lexus maintenance. I requested an oil change and asked him what he recommended other maintenance he More

by Russell Rinella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
Aug 08, 2024 -

Russell Rinella responded

For Excellent Service see Evan Nguyen at Tustin Lexus

Aug 11, 2024 -

Tustin Lexus responded

Hi Russell, thanks for your praise and kind comments about Evan. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 06, 2024

The inspection fee($1000) is way too high, should be lower than half or less More

by Mss4348
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Tustin Lexus responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and to earn your business, please contact me at wwood@tustinlexus.com. I look forward to speaking with you. Ray Wood, General Manager

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