Tustin Lexus - Service Center

Always friendly and efficient. Keep you informed and have a great waiting area if you decide to stay while service is performed. Keep you informed and have a great waiting area if you decide to stay while service is performed. More

Dennis was very nice, knowledgeable and helpful. He explained the process to me. Would definitely like to work with him next service visit He explained the process to me. Would definitely like to work with him next service visit More

Lovely,clean, courteous, timely, thoughtful, helpful, caring, caring prompt, friendly, would go there again. Definitely. caring, caring prompt, friendly, would go there again. Definitely. More

I have purchased 2 automobiles from Tustin Lexus and have been a client since 1999. I have always been pleased with the service. Now my server representative, Dennis, continues to offer great service. Thank been a client since 1999. I have always been pleased with the service. Now my server representative, Dennis, continues to offer great service. Thank you, Dennis and Tustin Lexus. More

From the purchase to the service - we love this dealership! Our new favorite service rep is Steve. Great experience every time! dealership! Our new favorite service rep is Steve. Great experience every time! More

Steve was so thoughtful and helpful! Will definitely be back. They were so efficient as well. Highly recommend! Will definitely be back. They were so efficient as well. Highly recommend! More

Nice accommodations when waiting, service advisor very friendly and willing to work with my budget within reason friendly and willing to work with my budget within reason More

I live in Newport Beach, but I go to Tustin Lexus for my service since they make it worthwhile I had a horrible experience with Newport Lexus during the purchase of my car in and their poor service durin service since they make it worthwhile I had a horrible experience with Newport Lexus during the purchase of my car in and their poor service during the process and afterwards. I’m glad that I considered driving the extra mile to Tustin since it has been a great experience the past two years. More

Excellent service with. friendly and warm greetings. I cannot wait for up coming 10K service friendly and warm greetings. I cannot wait for up coming 10K service More

One thing we did not notice until after the service. When we are driving and comes to a stop and the engine keeps running to charge the battery then stops. When we start off the engine immediately sta When we are driving and comes to a stop and the engine keeps running to charge the battery then stops. When we start off the engine immediately starts running again. The engine runs between 90% & 95% of the time driving. With a hybrid this should not be happening. Another issue: My wife purchased the most comprehensive 10 year extended service agreement. It seems like this should cover an air conditioning condenser reservoir cleaning. We were quoted $199 for that service. We did not give permission to complete the work. More