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Tustin Lexus - Service Center

Tustin, CA

4.8
825 Reviews

825 Reviews of Tustin Lexus - Service Center

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August 24, 2024

Excellent service by staff, and very professional. The team is very hard working and efficient in doing their work! More

by Gabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Aug 31, 2024 -

Tustin Lexus responded

Hi Gabe, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 23, 2024

The Service Staff Team at Tustin Lexus is always very professional, efficient and communicate well. More

by pgmarcussen
Workmanship
Recommend Dealer
Yes
Employees Worked With
Nick Nehrir
Aug 24, 2024 -

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 21, 2024

Great and friendly staff. The service representative Evan always takes the time to explain and answer all my questions. Same with the loaner car representative. I bought my ca More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
Aug 24, 2024 -

Tustin Lexus responded

Hi Terry, thank you for your kind review; we are happy to pass along your comments to the team here at Tustin Lexus! Until the next time we meet, take care!

August 21, 2024

It’s nice that we’ve got a service at Tustin Lexus, we pick up our car as promised. More

by etomsu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2024 -

Tustin Lexus responded

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 20, 2024

I love coming back to Tustin Lexus, great customer service. DENNIS was kind and very helpful taking care of my need for my car. More

by Mannie_oung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis
Aug 23, 2024 -

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 19, 2024

Great experience at Tustin Lexus. I had a flat tire and Service Advisor Steve Rivera did an excellent job of analyzing the situation and explaining what work would be done on my Lexus More

by john.kamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera (Service Dept.) 5 Stars
Aug 23, 2024 -

Tustin Lexus responded

Hello, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. We are always more than happy to assist you if anything else comes up. Take care!

August 19, 2024

Quick Service as I requested a waiting period for my 5000 Mike service that was previously scheduled. More

by henryckim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Tustin Lexus responded

Hello, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 18, 2024

Service advisor Dennis Palacio was very polite and helpful Service was timely as what being estimated. More

by alice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Palacio
Aug 23, 2024 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Dennis here at Tustin Lexus! Feel free to reach out to us if you need anything. Have a wonderful day.

August 17, 2024

Good customer awareness, communication and service. Very helpful and punctual. Evan was awesome and reviewed everything with me. More

by Rudy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
Aug 19, 2024 -

Tustin Lexus responded

Hi Rudy, we're happy you found our staff Evan to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

August 17, 2024

The service was done quickly and professionally. The service representative explained what work will be done and asked if I was going to wait for it I said yes . When the car was done I got a text m More

by lbaum48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2024 -

Tustin Lexus responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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