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This rating includes all service center reviews, with more weight given to recent reviews.
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810 Reviews of Tustin Lexus - Service Center
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November 20, 2024
Such great customer service. Rick takes care of us so nicely and has for several years. Love the video from the mechanic. Classy touch. Rick takes care of us so nicely and has for several years. Love the video from the mechanic. Classy touch. More
by Chris1stnoel
November 19, 2024
They are serious about customers complaints. Located the problem correctly and fixed it. Good dealership Located the problem correctly and fixed it. Good dealership More
by ijha
Employees Worked With
November 18, 2024
They did a great job. Even though the service department was incredibly busy, Steve was able to get my car service completed before the expected time. Even though the service department was incredibly busy, Steve was able to get my car service completed before the expected time. More
by yesenia
Employees Worked With
Steve Riviera
November 17, 2024
I always get great service that is friendly, professional, and on time! I never feel pressured to make decisions on services and there’s always someone there to walk me through my questions. professional, and on time! I never feel pressured to make decisions on services and there’s always someone there to walk me through my questions. More
by kimurajk
Employees Worked With
Steve Rivera
November 15, 2024
This dealership is well staffed with knowledgable and courteous employees. The dealership does not appear to understaff technicians and advisors. courteous employees. The dealership does not appear to understaff technicians and advisors. More
by Dickkatao
Employees Worked With
Steve Rivera
November 14, 2024
Very accommodating to my situation and specific needs. Not difficult to book a service appointment last minute. Communication outstanding. Lots of updates and explanations. Fast turnaround. Not difficult to book a service appointment last minute. Communication outstanding. Lots of updates and explanations. Fast turnaround. More
by Theta Lady
Employees Worked With
Nick Nehrir
November 13, 2024
Friendly and knowledgeable staff, right on target with each request and extremely helpful with details each request and extremely helpful with details More
by skipoc
Employees Worked With
November 13, 2024
Bring my car to Tustin Lexus has always been a good experience. Daniel was my Service Representative today. Daniel kept me abreast and informed from the start to the completion of my car’s servicing. experience. Daniel was my Service Representative today. Daniel kept me abreast and informed from the start to the completion of my car’s servicing. More
by gillamsk
Employees Worked With
Daniel Kim
