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Tustin Lexus - Service Center

Tustin, CA

4.8
802 Reviews
Call Service Center (714) 544-4800

802 Reviews of Tustin Lexus - Service Center

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November 13, 2024

Friendly and knowledgeable staff, right on target with each request and extremely helpful with details More

by skipoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 13, 2024

Bring my car to Tustin Lexus has always been a good experience. Daniel was my Service Representative today. Daniel kept me abreast and informed from the start to the completion of my car’s servicing. More

by gillamsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
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November 13, 2024

Great communication throughout my service done here and Tustin Lexus! Evan provided my services and was transparent throughout the entire process. Thanks! More

by Lexusrx350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan
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November 12, 2024

Very customer focused. Rick has supported my car maintenance for years!! Thank you very much Rick! More

by Ldub
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 13, 2024 -

Tustin Lexus responded

Hi, thank you for your kind review; we are happy to pass along your comments to Rick! Feel free to reach out to us if you need anything. Have a wonderful day.

November 11, 2024

My car is running great after my oil change. I went to the dealer because they wash your car after the service, but the scheduler talked me out of it because they were so busy. Im only a little More

by Sydney Patten
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Iman Azimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Massucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 10, 2024

Tustin Lexus has always gone above and beyond my expectations. Thank you for your attention to detail and genuine are for my needs. More

by jeremyharris25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evan Nguyen
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Nov 12, 2024 -

Tustin Lexus responded

Hi, thank you for sharing your positive experience! We do hope we can be of assistance in the future. Take care!

November 08, 2024

Steve is extremely professional and friendly. He explains everything that will be performed on your vehicle. More

by Nina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Nov 11, 2024 -

Tustin Lexus responded

Hi Nina, we're happy you found our staff to be so supportive during your experience here at Tustin Lexus. Please don't hesitate to reach out if there's anything additional we can do for you.

November 06, 2024

The representative is very helpful, detailed information and professional. Great job and I really appreciate, thanks. More

by catherine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Nov 09, 2024 -

Tustin Lexus responded

Hi Catherine, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 05, 2024

Steve and the team did a wonderful job. Totally professional. Would go back again for service. More

by Billy Hirsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Rivera
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Nov 09, 2024 -

Tustin Lexus responded

Hi Billy, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

November 02, 2024

The service is done in time. Nice waiting area. I am informed about what extra service is needed. More

by chenx_97
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Kincebach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Tustin Lexus responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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