Tustin Hyundai - Service Center

Service was great, the whole entire process was very pleasant,especially when the entire team it’s so friendly, Fernando was super helpful and very professional,will definitely come back! pleasant,especially when the entire team it’s so friendly, Fernando was super helpful and very professional,will definitely come back! More

Very knowledgeable and professional service personnel. Very competitive pricing especially routine maintenance items. The video of the work being done and the parts being used is a nice touch and reinsure Very competitive pricing especially routine maintenance items. The video of the work being done and the parts being used is a nice touch and reinsures that the work was actually done. More

My Tuson Hyundai had a leak due to a rodent, and Frank fixed it free of charge. I can always count on them to do excellent work. fixed it free of charge. I can always count on them to do excellent work. More

Own a Sonata Veracruz Genesis Kona Tucson and had a Tiburon. I know this dealership. Service at Tustin Hyundai is spectacular. They understand exceeding customers expectations every step of the way Tiburon. I know this dealership. Service at Tustin Hyundai is spectacular. They understand exceeding customers expectations every step of the way. Were very good before, but now even better. The staff runs like a beautiful orchestra. Martin and his staff are focused and diligent on their pursuit of customer satisfaction. It’s apparent everywhere. Martin, Trina, David, Elsa, Frank, Brian, … they are all terrific and have been for 15 years. Martin in charge now, has upgraded the experience as well as the newly renovated service area. Couldn’t be happier. Explaining needed services, no pressures and fair pricing. More

This review is for the Service Department exclusively. I can’t tell you how happy I am with their service. Everyone there is top notch in their game and they know exactly what they’re talking about when t I can’t tell you how happy I am with their service. Everyone there is top notch in their game and they know exactly what they’re talking about when they talk with customers. Notice that I said “with” customers because they don’t talk at you they talk with you, and explain step-by-step the process. I love the videos that they send and that they communicate by text. You can’t always pick up the phone to talk and they’re just as busy so it works out really well. Bryan was my service advisor this time as I hit a pothole and bent my 2 left side rims which then slashed the tires all while it was raining on a Friday night to top it off. AAA towed it all the way to Tustin from Westminster and they had it there for service first thing in the morning. Bryan called me right away to let me know what the process was and reassured me that it would be taken care of. I received a loaner vehicle, which I am now considering buying that style of vehicle because I felt so safe and secure in it. You cannot even compare the great customer service received at this dealership to any others. Unparalleled service from start to finish when you’re dealing with the service department. So a huge shout out to everybody from the technicians in the back that are hard at work using their training and their masterful skills to get you back on the road safely and quickly, to your service advisors up front, such as Bryan, Trina, Frank, and all the rest of you, and to Martin their service manager, who is awesome! Let’s not forget our friendly cashiers in the service department who are always there with a smile and ready to take your cash! Thank you guys! I appreciate you very much! Bryan is an amazing advisor who really walked me through the whole process and had them check the entire vehicle for safety just because of the type of damage it sustained on the rims and how hard I hit that pothole. Thank you again Bryan. I am so grateful you were my advisor on this. You made this such an easy process compared to how shaken up I was when it happened. You really made me feel so much better after talking to you and watching the videos and communicating with me. I really appreciate that. Ask for Bryan, he’ll take care of you! Christine O. More

The staff is very friendly and efficient and the facilities are clean and organized! They are a little on the pricier side. I like how they sent a video of the car analysis to show what their recomm facilities are clean and organized! They are a little on the pricier side. I like how they sent a video of the car analysis to show what their recommendations were. I also appreciated how they called me Lyft to go home and come back to pick up my car. I will be making this my regular Hyundai service stop! More

Recall service took all day. Free lyft back and forth! Every process was quick. Highly recommend. Free lyft back and forth! Every process was quick. Highly recommend. More