Tustin Hyundai - Service Center

Long story short my 2023 Hyundai Ioniq 5 was hit while parked. The impact broke my front radar’s bracket which sits just behind the license plate. I know this because David Kim and his team at Tustin, Hyu parked. The impact broke my front radar’s bracket which sits just behind the license plate. I know this because David Kim and his team at Tustin, Hyundai sent me a video of the damage. Now because of the chip shortage this part was backordered. David offered excellent customer service by sharing frequent updates via phone/text and even escalated the importance of getting the part ASAP since I had to manually turn off the front safety feature before driving. David answered all of my calls and addressed my concerns. Even through my frustration I could tell David was doing everything he could to get the part. He was honest and transparent about the timeline. When the part finally came David personally called me and booked me for the earliest appointment. My car was fixed in 2 hours. I cannot thank David and his team enough. More

Helpful, friendly, accomodating staff. Staff made the reason for taking my vehicle in, hassle free. Staff made the reason for taking my vehicle in, hassle free. More

Junior Ventura was very helpful in answering all my questions and provided me with great recommendations. Thank you, Junior ! questions and provided me with great recommendations. Thank you, Junior ! More

Quick check I. with David for routine service. Unfortunately needed additional work which was performed quickly. Rather than gave me wait there David arranged for with David for routine service. Unfortunately needed additional work which was performed quickly. Rather than gave me wait there David arranged for Lyft rides home and back. More

fast service when my car wouldnt start this morning, guided me through the whole process guided me through the whole process More

I've purchased 4 cars from Tustin Hyundai and have had all of them serviced there for many years. The service manager, Trina, is absolutely the best! She knows her stuff and goes above and beyond to make all of them serviced there for many years. The service manager, Trina, is absolutely the best! She knows her stuff and goes above and beyond to make sure customers are taken care of. Fernando was my service agent this week and he was awesome! He helped me understand all the options and explained everything thoroughly. He communicated very well and took great care of me and my car. Tustin Hyundai has definitely earned my trust and loyalty. More

Tustin Hyundai absolutely saved my fiancé and I. Her car paint was peeling from a manufacturer defect, and no local dealers would help us to fix it being it was under warranty. Tustin Hyundai, espec Her car paint was peeling from a manufacturer defect, and no local dealers would help us to fix it being it was under warranty. Tustin Hyundai, especially Elsa, stepped up and helped us when no one else would. We will now be going out of our way (we live an hour away) for any sales or service in the future. Thanks again Elsa, you’re amazing! More

Excellent staff in the service dept. Pleasantly surprised how fast the service here is. Bryan, the service specialist, made sure even though it’s just a minor service it will be done tak Pleasantly surprised how fast the service here is. Bryan, the service specialist, made sure even though it’s just a minor service it will be done taken care off. He’s great and very courteous. I’ll definitely come back for future car services for my Kona and Tucson. Thank You! More