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850 Reviews of Tustin Hyundai - Service Center
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August 27, 2023
I always am taken good care of when I go to this dealership. Frank and David who take care of the FuelCell NEXO’s are a pleasure to deal with dealership. Frank and David who take care of the FuelCell NEXO’s are a pleasure to deal with More
by Warren Kronberger
Employees Worked With
Frank and David in service
August 24, 2023
I received a notice that my car needed to be serviced for the auto theft issues happening with Hyundai. When I made the appointment for service, I spoke with Bryan. He was courteous and accommodating at gett the auto theft issues happening with Hyundai. When I made the appointment for service, I spoke with Bryan. He was courteous and accommodating at getting me scheduled. When I arrived for my appointment, he was my point of contact. Again, he was just as friendly and helpful as on the phone; with a smile, too. He walked me to the waiting area, gave me an update when my car was close to being finished and when I left, walked me out to show me where my car was parked. I truly appreciate his kind disposition; I always feel a little anxiety when going to car dealerships because I’m female. I’ve had more than one bad experience in the past at other dealerships. I will always go to Tustin Hyundai because I feel less intimidated, the employees from all departments make me feel at ease and don’t talk down to me and they’re upfront. Also…the service tech sends you a video of the work they did for you, which is cool. Bryan is a great employee. More
by Ladyvegas25
Employees Worked With
Bryan Matsumura
August 23, 2023
Junior and the team are awesome! I had a complicated problem with my Sonata and they solved it!!! Thank you to Junior and his terrific team. I had a complicated problem with my Sonata and they solved it!!! Thank you to Junior and his terrific team. More
by johnzajec
Employees Worked With
Junior
August 22, 2023
I had a service appointment at 1:00 and wanted to bring it in early. They said no problem and were extremely accommodating. Fernando checked me in. The customer service was impeccable. They even sent me a it in early. They said no problem and were extremely accommodating. Fernando checked me in. The customer service was impeccable. They even sent me a video of the vehicle inspection to show what they were fixing. I wish all dealerships had service departments like this. More
by Jamie
Employees Worked With
Fernando
August 22, 2023
First service experience with Hyundai and definitely the best I ever had. The service guy and mechanics are really nice and considerate. Keep me updated and involved all the time. Fast and efficient. best I ever had. The service guy and mechanics are really nice and considerate. Keep me updated and involved all the time. Fast and efficient. More
by fzhang79
Employees Worked With
Frank, the mechanic, Matt Stone
August 21, 2023
The video I received was short, and to the point. I truly appreciated it. And, I received a Good Will coverage on an expired warranty a few years ago. And, I have another similar situation now wit I truly appreciated it. And, I received a Good Will coverage on an expired warranty a few years ago. And, I have another similar situation now with an extended warranty. And, I am hoping that they will pull through for me, again. My wife and I currently own three 2015 Sonata's, one being a hybrid. We love them, and we love Tustin Hyundai, and Hyundai Motor America in general for owning up to to their workmanship, to follow up on customer satisfaction over the course of the vehicles' lifetime. More
by mygrhee
Employees Worked With
Junior and Bryan
August 21, 2023
I've owned several Hyundai vehicles over the years and Tustin Hyundai has always provided excellent service for me. The service manager, Trina, is knowledgeable and accommodating. My service agent today w Tustin Hyundai has always provided excellent service for me. The service manager, Trina, is knowledgeable and accommodating. My service agent today was Junior, and he took great care of me. More
by ShanSquyres
Employees Worked With
Junior
August 20, 2023
Because my 2022 Hyundai Elantra SEL is under warranty for another 25,000 miles....I took my car to Tustin Hyundai instead of going to the subpar Russell Westbrook Anaheim Hyundai. This was my second time b another 25,000 miles....I took my car to Tustin Hyundai instead of going to the subpar Russell Westbrook Anaheim Hyundai. This was my second time bringing my 2022 Hyundai Elantra in for oil change/warranty maintenance. I was prepared to wait for 3 hours (9am to 12pm), but Tustin Hyundai completed my oil change between 10am and 10:30am. I love the fact that Tustin Hyundai provides a complimentary video of the service/maintenance performed on vehicles. I highly recommend the service department of Tustin Hyundai. All of the Tustin Hyundai staff members and employees are outstanding. More
by SAM CHOI
Employees Worked With
