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850 Reviews of Tustin Hyundai - Service Center
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September 20, 2023
I love this dealership. The remodel provides a clean, sleek, modern atmosphere. Every employee acknowledges you from beginning to end. The car wash coupons given in the serv The remodel provides a clean, sleek, modern atmosphere. Every employee acknowledges you from beginning to end. The car wash coupons given in the service department is like icing on the cake. More
by ebonypradd
Employees Worked With
Frank in service aka curls
September 19, 2023
Elsa took very good care of me when I came in with my Azera. The USB port had stopped charging my phone, though it had worked previously. She contacted the extended warranty folks to first get a new USB Azera. The USB port had stopped charging my phone, though it had worked previously. She contacted the extended warranty folks to first get a new USB port, then when that still didn't work, arranged to get a new radio, because the radio and port apparently work together. Unfortunately, at that visit, my front bumper got scratched. After comparing my check-in photo at the dealership with the drive-in photo at the nearby car wash where I went immediately after leaving Tustin Huyundai (and for which this dealer gave me a free carwash coupon), it was clear the scratch happened while at this dealership. No problem, Elsa said they would fix it and give me a loaner. So when the radio came, she loaned me a Palisade for 3 days, while my bumper got repainted. I asked how much it would be to paint the whole bumper and pop out some dings on the lower portion. She quoted a price I couldn't refuse, so my bumper now looks brand new. Every encounter I had with this dealership was courteous, professional and accommodating. This is my new FAVORITE Huyundai dealership! It's MUCH better, and way more customer-focused than where I bought my car in 2016, where I used to go (which is farther away and which has changed hands 3 times since 2016)... Thank you, Elsa! More
by Lizzzzzarddd
Employees Worked With
Elsa Elias and the technician who worked on my USB port and radio, and the guy who fixed my bumper dings and repainted it.
September 19, 2023
Always pleasant and professional to deal with. Even though they are understaffed (with mechanics) they kept in touch and have me regular updates. Even though they are understaffed (with mechanics) they kept in touch and have me regular updates. More
by egrass32
Employees Worked With
Elsa, Edward in Service department
September 16, 2023
I was at Tustin Hyundai Service center today to request a service and asked an estimate for my 2023 Hyundai NEXO. Elsa Elias took care of my problem very responsible and quick. She started acting immediatel service and asked an estimate for my 2023 Hyundai NEXO. Elsa Elias took care of my problem very responsible and quick. She started acting immediately typing, making calls, organizing everything and while I was trying to get a coffee the problem was already solved. Elsa provided all the necessary paperwork and explained all the upcoming processes with the vehicle. Very professional! More
by Vlad
Employees Worked With
Elsa Elias
September 16, 2023
Dennis in sales is exceptional and Bryan in Service did his best for me to get a fast and efficient service his best for me to get a fast and efficient service More
by SdeiralaSantiago
September 16, 2023
Service advisor Bryan made this long process as easy as possible under circumstances. Absolutely could not be more impressed. Was dealing with Irvine Hyundai but no longer. You are my center from now possible under circumstances. Absolutely could not be more impressed. Was dealing with Irvine Hyundai but no longer. You are my center from now on. And will purchase next Hyundai from Tustin More
by Lindaryder
Employees Worked With
Bryan in Service.
September 10, 2023
Went in for my first service appointment and they made it quick and easy. No extra hassle and everyone was very friendly! quick and easy. No extra hassle and everyone was very friendly! More
by CK7
Employees Worked With
September 09, 2023
Great dealership! No long waits at service, Friendly staff in all departments. Great communication all the time with texts and calls that update you on all matters. A No long waits at service, Friendly staff in all departments. Great communication all the time with texts and calls that update you on all matters. A completely amazing experience compared to what I had at Chrysler with my previous vehicle!! I appreciate companies that make their customers feel like they matter !! Thank you so much!! More
by prmrspath@sbcglobal.net
Employees Worked With
Jacob O'Neil
September 09, 2023
Always get my car serviced here even though it is very old, but it is still running after all these years because I do that. All the service advisors are very nice and professional, special shout out to D old, but it is still running after all these years because I do that. All the service advisors are very nice and professional, special shout out to David who is always so nice and kind and Bryan as well. More
by skunce65
Employees Worked With
David Kim
