Tustin Hyundai

Dennis went above and beyond to get us a fair deal, was thorough in explaining the details of the car and the paperwork. Thank you, Dennis! thorough in explaining the details of the car and the paperwork. Thank you, Dennis! More

We needed to pick up our Ioniq 5 the same day we were leaving on a trip. Jacob made all the necessary arrangements and we were able to complete the transaction with minimal fuss. He also took the time we leaving on a trip. Jacob made all the necessary arrangements and we were able to complete the transaction with minimal fuss. He also took the time we needed to explain the quirks of the car to us EV newbies. We never felt rushed or pressured. We’re not sure we would have opted for the paint protection package, but that seemed less onerous than what other dealers were asking. More

Rick is wonderful. He guides you through every step of the process and lets you know that he’s there for you at any point after the sale should you need anything. Every He guides you through every step of the process and lets you know that he’s there for you at any point after the sale should you need anything. Everyone at the dealership is polite and helpful. Great experience! More

Everyone was helpful! Helped me find the car that I was looking for and didn't pressure me to buy a model I didn't want. The process was timely and easy. Helped me find the car that I was looking for and didn't pressure me to buy a model I didn't want. The process was timely and easy. More

It was a genuine pleasure to do business at Tustin Hyundai, specifically with JACOB O’NEIL, the online sales manager. Having been a customer for several years, I turned to them first when looking for Hyundai, specifically with JACOB O’NEIL, the online sales manager. Having been a customer for several years, I turned to them first when looking for a new Tucson. I did shop other dealers’ online offerings, of course, but the number of dealers with absurd markups over MSRP, dealer-installed “options,” who also refuse to either quote a price or honor a price they’ve advertised was shocking. JACOB was absolutely clear from the get-go that the MSRP genuinely WAS the price… period. There were no markups, no hidden charges. Granted, the MSRP is a somewhat elastic term, but nowadays there is little to no ‘wiggle room’ on new vehicles, especially ones that are in demand. So I was willing to use that as the benchmark. Jacob was an excellent communicator, too, which is key to building customer confidence. He answered all my inquiries swiftly, sent me prices on SPECIFIC cars that were available or expected to be delivered soon and followed up with me regularly, but without ‘overdoing’ it. I chose a Tucson Limited, submitted information needed to get the paperwork started via email. When I arrived at the dealership, of course there was still some paperwork, but the ENTIRE process took perhaps an hour. There was NO game-playing, NO hard-selling of options, and everyone was exceptionally polite and cooperative. There is a quiet, peaceful atmosphere at the dealership now that they’ve completed a major remodeling. No pressure, tension, and no conspiratorial huddles. What a delightful change of pace from the usual car-buying experience. Jacob ran point on everything, had papers ready to sign and conducted me to the finance officer (Zafar, aka ZK) to complete that phase quickly and easily. Note: Zafar was a stellar finance person to deal with. Then Jacob sat with me in the car to give me an orientation to the new features and see if I had any questions. He is a personable young man with an engaging personality, delightful sense of humor, and is doing his best to be a stellar representative of what I believe is a very positive and customer-focused corporate culture. This is unusual in the world of automobile sales. I trust they will keep it up because, if they do, new clients will flock to them to escape the nightmare of car buying that so many of us have encountered at many other dealerships. If you're looking for a new Hyundai, I suggest you proceed immediately to Tustin Hyundai. More

For more than 8 years, Mr. DAVID KIM has been my service advisor, and it is his care, concern, knowledge, efficiency and courtesy that have kept me a loyal customer. While it's DAVID KIM has been my service advisor, and it is his care, concern, knowledge, efficiency and courtesy that have kept me a loyal customer. While it's a given that a well-managed, customer friendly dealership employs skilled car repair technicians who can accurately diagnose and repair (my experience is that Tustin Hyundai does), the point of contact for the customer is that person who walks out to your car, greets you, and takes you inside to discover (or confirm) the reasons for your visit. Does that person follow up? Call to keep the customer informed about progress? Check in immediately if there are problems? EXPLAIN exactly what is being done, and why? This communication and attention to detail is what makes the difference. Many dealerships can provide service. But can they also provide a positive experience that makes a customer feel valued and respected? DAVID KIM does exactly that. He is well-spoken, patient, genuinely kind, extremely knowledgeable, and demonstrates in both word and deed that it matters to him what kind of experience his customers have. He inspires TRUST. Just seeing him come out the door when I drive up makes me smile. He is an absolute gem! Now that I've bought a NEW Hyundai, I will look forward to more years of dealing with David and his associates at this dealership. More

Good Service! Nice salesperson! Professional explanation！ I would highly recommend this brand to my friends Nice salesperson! Professional explanation！ I would highly recommend this brand to my friends More

They were welcoming from the beginning and very patient with me through the shopping and selection process. I was also pleased that they kept their word about no hidden fees. with me through the shopping and selection process. I was also pleased that they kept their word about no hidden fees. More