Tustin Hyundai

This personally was not my first choice of dealership to go to, but out of all the dealership it was the one that supposedly provided the most needs. For a purchased of a new Hyundai Elantra 2012, I went to go to, but out of all the dealership it was the one that supposedly provided the most needs. For a purchased of a new Hyundai Elantra 2012, I went to many dealerships and this by far was the worse experience of my life. I visited this place three times, one with my boyfriend and another time with my parents. The first time I came, Marcos left a very good impression which led us to come back to sign contracts for this car. The second time, unfortunately, Marcos was busy and he introduced us to another dealer, he was manageable, but not quite the same impression. I honestly had a bad feeling while discussing matters with him. He went over quite some things and he kept REPEATING the idea about free unlimited car-wash & free 8 oil changes. Despite the fact that the price for this car was more expensive at this dealership than any other dealership for Hyundai, the customer courtesy via the car-wash and oil change, won my dad over. However, the car was going to take 2-3 weeks for it to arrive. During that time, they also gave me a loaner car, even though I have to say it was a bad car, I did not mind, as long as I had a car for college. ***I have to add, the reason why the car was more expensive than other dealership was because they had to charge extra for the cargo net, the floor mats, the Ipod wire outlet. I personally did not need an Ipod outlet which cost like 30 dollar extra when I can always buy it on Ebay or Amazon for a couple of dollars. And I have always thought new cars came with floor mats without charge or already charged with the car. Around three weeks, I did not hear much from the dealer. I personally had to call him to check up on the status & he did not know when it would arrive. I took it as if he did not care about his customer as long as we already signed and have a down payment for the car. Finally it was here, as excited as I was, it did not last long. He went over the basics of the car, mentioning the free unlimited car-wash and the every other free oil change...excuse me? WHAT? So basically I have to pay for four oil changes of $30, $120, $230, $330 (prices range around the prices listed) depending on mileage and in between I get a free oil change? Why was this not mention before? Why did he lure us in, repeating these customer courtesy over and over again, and not speak the truth of it? After the big fuse of going back and forth with the dealer, he stood up and went to talk to his boss, came back and told us this is how the program works and we can not change it. Rudely he said, Do you want to cancel your payment, I can easily sell this car to someone else. We responded, "Yes." He replied, "You won't find any other dealership as cheap as ours." UNTRUE, Harbor Hyundai in Long Beach, Ca was cheaper. So I guess on top of being rude, he likes to talk down on other Hyundai dealerships.. I personally do not give a damn about the all this free stuff, but for a dealer to be this shady and have no respect or guilt in how he treated his customers, I can never forgive. Does he take honor in cheating or being greedy in order to sell a car? I truly believe that you are able to be honest and upfront with customers and still have a successful business. The dealer, RAUL ODIN, left me with burning,hot,angry tears. If I am able to still have every image of this unsatisfactory in order to write this review, imagine how bad I felt that day at the dealership. ***On the side note, during the financial process, we gave the guy the money & he counted it and walk somewhere with it, but we sat there anxiously waiting for a receipt. We had to ask Marcos, the dealer, about it & he was able to get us one. It was not his job to. I believe it is important to judge a dealership upon their employees. Every single employee is what makes up this dealership and to even have one bad one, it really can change a judgement. **Despite the fact that Marcos was being nice, he did mention he was new at the dealership, however Raul supposedly had 10 years of experience, so with that said, for a miserable experience, do come here. More

I've gone to them for a very long time (bought my car at their dealership). Everyone that works there is very helpful and they are always accommodating. their dealership). Everyone that works there is very helpful and they are always accommodating. More

I am the proud owner of a brand new Hyundai Tucson, and love it. My previous car was a BMW Z4. The differences between the Hyundai dealership and the BMW dealership were immense. The follow up phone cal love it. My previous car was a BMW Z4. The differences between the Hyundai dealership and the BMW dealership were immense. The follow up phone calls from Craig started the day after I bought my car, and they continue to this day, asking if there's anything they can do for me, if I'm happy, etc. etc. I've had my car for about 6 weeks now. After I bought my Z4, not once did I get a follow up call from BMW in Newport Beach!! They sold me my car, and that was that! This dealership gives free car washes for as long as you own the car and I'm there without fail, at least once a week. Mark, in Service, goes out of his way to help me when I take my car in for a wash, and goes the extra mile for me. Trina, also in Service, patiently helps me figure out how to get my Ipod to work, the bluetooth for my phone to work, and I'm sure with any other questions I might have. I love my car, and I love OC Tustin Hyundai :-) More

I took my car into Tustin Hyundai for its complimentary oil change. Mark Rodelo is the customer Advocate Service Advisor which gave me such awesome service. Mark handled my order with speed, great frien oil change. Mark Rodelo is the customer Advocate Service Advisor which gave me such awesome service. Mark handled my order with speed, great friendly conversation, and informative information such as what I could do in the nearby area if I did not want to wait at Tustin Hyundai, the fast foods, restaurants, which was very close by. I asked if Mark if he could assist me with placing the license plate on the front and back, which he did with a smile. Mark also was a wealth of knowledge, informing me the mileage that the Hyundai Sonata should go before the next oil change. Which I needed to know, because my last vechicle had a slightly different mileage amount. I'm very impressed with Mark Rodelo, and hope all of Hyundai Service Advisors are the same. Thank you, Sam Hurst More

Martin Aguilar, the service advisor was very professional, knowledgeable and friendly. He made sure to address all my questions and concerns. I am very satisfied with my experience and would r professional, knowledgeable and friendly. He made sure to address all my questions and concerns. I am very satisfied with my experience and would receommend the dealership. More

We went to the nearest Hyundai dealer, which is in Tustin. I had done some computer shopping and had made notes of similar size and price of different makes and models. I knew what I wanted to look at Tustin. I had done some computer shopping and had made notes of similar size and price of different makes and models. I knew what I wanted to look at and what I was shopping for. This dealer did not have a large selection. In fact, they only had 1 of the Elantras and a used Sonata on their lot. Another dealer in the area had the same situation It could be a possible sales ploy or just us shopping on a busy Labor Day weekend. So it is a manufacturer problem, not a dealership problem, but Honda and Kia were the same in low stock. They did NOT add on a DEALER STICKER PRICE, but they do stick to the MSRP. Jesus and Marcos were very patient with us, not pushy. I showed him my notes I had made and he informed me on the other cars we were interested in, cabin size comparison, gas mileage, and overall price. Very honest, helpful, and friendly. Other dealerships didn't have the salespeople to handle the foot traffic. We wanted to test drive cars and no one was available. Not a problem at this dealership. We HIGHLY RECOMMEND. More

I have been coming to Tustin Hyundai since I got my first Hyundai in 2001. And, even though I have moved to Long Beach, then to Anaheim and to Fullerton, I have never been anywhere else. I have never been d Hyundai in 2001. And, even though I have moved to Long Beach, then to Anaheim and to Fullerton, I have never been anywhere else. I have never been disappointed with the service there. The staff is always nice and friendly, especially Mark, and I trust them to do a fantastic job with my car. I plan to purchase my next Hyundai here as well. I highly recommend Tustin Hyundai to anyone looking for a new car or servicing their existing car. They are first rate all the way. More

Mark Rodelo and OC Tustin Hyundai in general have been nothing but helpful any time I've had to have any kind of work done on my car. There's a nice waiting area where you are offered water, and they make nothing but helpful any time I've had to have any kind of work done on my car. There's a nice waiting area where you are offered water, and they make hamburgers on Saturdays for lunch! More

Mark are the entire service department are wonderful! Mark is particular is awesome. He always takes care of me and my Tuscon when I come in for servicing. He is so friendly, he always asks how my grandf Mark is particular is awesome. He always takes care of me and my Tuscon when I come in for servicing. He is so friendly, he always asks how my grandfather is doing. There are 3 Hyundais in my family from the same dealership. We are all very happy with the service. Thank you for taking care of our family! More

I am extremely satisfied with Tustin Hyundai's Service Department. I recently brought my car into service due to some issues I had been having for a while now. This has been by far the best service experi Department. I recently brought my car into service due to some issues I had been having for a while now. This has been by far the best service experience I have ever had at a dealership. I am proud to say that I get my service done at Tustin Hyundai. More