Tustin Buick GMC

Very Untrustworthy - 2019 Ford F150 - $31,957 - VIN 1FTEW1C58KKC39076.... I went up to view this truck went to purchase they added $5K for the tires. 1FTEW1C58KKC39076.... I went up to view this truck went to purchase they added $5K for the tires. More

I reached out to this dealership after seeing a Tahoe that I liked. Khalid and Farhad both emailed me at the same time. I decided to email Khalid first because his email was professional. I asked a few s that I liked. Khalid and Farhad both emailed me at the same time. I decided to email Khalid first because his email was professional. I asked a few simple questions and Farhad responded with you can look up that information on our website. The reason I asked the questions was because I didn’t understand it. Well they have lost this sale. Work on your customer service. More

Came in last August to buy a car but they starting to trick me with a 3K BS option. Total scam this dealer and they will only waste your time. I ended up having to go to torrance to get my car where they trick me with a 3K BS option. Total scam this dealer and they will only waste your time. I ended up having to go to torrance to get my car where they don't scam you like this. More

Greedy misleading crooked sales policies, Wished I had got up and walked out. After the salesman gave us the price, they added almost $8,000.00 dollars to the sales contract for things that were not part got up and walked out. After the salesman gave us the price, they added almost $8,000.00 dollars to the sales contract for things that were not part of the selling price. $3,000.00 of which they claim can't be removed from the sales contract because it is a dealer installed option but isn't listed on the window sticker. Basically, their policy is to lie to the customer and milk as much extra money as criminally possible. I turned to the wife and said, "Lets get out of here and shop for another car next week, Then they did agree to remove $5,000.00 of those extras off the contract and $700.00 off that so called un-removeable $3,000.00 after I turned to my wife and said "lets get out of here and look for another next week. I did end up getting the car because the wife liked it but I didn't leave there a happy customer. I can honestly say ,Never will I ever shop there again. I wouldn't recommend that dealership {Tustin Buick GMC} to any one shopping for a vehicle. But, if you do, and those crooks add any $$$ to the sales contract that isn't on the window sticker and tell you the lie " it's part of the sales and non removeable, just get up and walk out. and please write a bad review. myself, I'm probably going to file a complaint against that dealership and take them to court More

Leased a 2021 GMC Acadia and the vehicle had 1/4 tank of gas. I mentioned this to the delivering agent and his response was that was all they would give due to the discounts offered. Also 4 gallons of fue gas. I mentioned this to the delivering agent and his response was that was all they would give due to the discounts offered. Also 4 gallons of fuel is all that is to be delivered in the vehicle The only discounts I received was what was offered directly from GMC. - nothing extra from the dealership Should have had them unwind the deal and let them keep the vehicle A very disappointed customer for $50 worth of gas. Had to stop and refuel to get home. In purchasing cars for at least 30 years this is a first. Check the gas gauge when leaving this agency. Would never recommend Tustin GMC.. More

Horrible experience to tell you that we’re trying to negotiate on the price and Chris the sales person there went to talk to their supposedly financer and he said there is no deal just get out we’re not negotiate on the price and Chris the sales person there went to talk to their supposedly financer and he said there is no deal just get out we’re not doing a deal with you how rude was that and after we had signed the papers he was trying to be all nice and you know when you get your car and you check in before you’re going to leave well the couple that was there buying a new car good in a tractor car their mileage was way off so they had to go back and negotiate that just watch out because they don’t help you add their rude. More

Sales are about listening and adapting. As a consumer with a new need for a vehicle quickly and desire on a certain color of car, I have never dealt with such lazy team people. If you happen to have that with a new need for a vehicle quickly and desire on a certain color of car, I have never dealt with such lazy team people. If you happen to have that much volume moving, kudos to you but looking deeper at the facts and index reports, it clear shows differently. More

SUPER SHADY DEALERSHIP. READ all the negative reviews. This company will rip you off by adding a $3000.00 warranty to their cars after you negotiated pricing for the car. This place is beyond shady and th This company will rip you off by adding a $3000.00 warranty to their cars after you negotiated pricing for the car. This place is beyond shady and the manager Kevin is a xxx! More