Tustin Buick GMC

I had the best experience finding my new car, I was approached right away , shown around different cars, sales associate Tony was extremely knowledgeable about GMC , made it very easy for me to pick ou approached right away , shown around different cars, sales associate Tony was extremely knowledgeable about GMC , made it very easy for me to pick out my new vehicle thank you so much again I really appreciated your help. ✨ More

This is the worst dealership ever, I been calling leaving messages and they don’t answer or call me back it’s hard to get a hold of them. I bought a 2021 Sierra Denali I paid extra to black out all the chrom messages and they don’t answer or call me back it’s hard to get a hold of them. I bought a 2021 Sierra Denali I paid extra to black out all the chrome it looks like they are ignoring me now More

Beware of this dealership!!! Listed a vehicle at $25k, but then said it had already had $3000 worth of dealer add ons like GPS, clear coat, etc. TOTAL BAIT AND SWITCH. Beware of David and internet sales. but then said it had already had $3000 worth of dealer add ons like GPS, clear coat, etc. TOTAL BAIT AND SWITCH. Beware of David and internet sales. They’ll get you with a fair price, and try to get you to buy above value with all the extras they supposedly added. More

My experience today was totally a bait and switch. They listed a used Toyota online, before I drove out to test drive the vehicle, I confirmed the price and the car was on hand. Long story short, when I w listed a used Toyota online, before I drove out to test drive the vehicle, I confirmed the price and the car was on hand. Long story short, when I was test driving the vehicle, the salesman informed me of added features like the "clear coat" xxxxxxxx, that wasn't included in the advertised price. So, the price was at least an additional $3500 bucks. Totaly bait and switch dealer, use caution! I would not recommend this dealer. More

the used car side of the dealership had a low list price for a vehicle I was interested in, so i took the bait and came to the lot since "they're not allowed to give out the door prices over the phone." of for a vehicle I was interested in, so i took the bait and came to the lot since "they're not allowed to give out the door prices over the phone." of course the price went up almost 30% from their list price once we got there. after nearly after 5 hours of negotiating and back and forth, we settled on a fair price and went through the paperwork to finish the deal. then, a day after i got the car home a warning light showed up on the dash. i took it to a local dealer and they told me it was a broken electrical component and quotes me almost $1000 to fix it. the dealership here said it looked like the battery was recently unplugged, which is why the light may have just popped on. Kevin, the sales manager at Tustin GMC, was absolutely no help and offered nothing in compensation for this since "it wasn't written in the deal." i dont expect a used car to be perfect, but if these cars truly go through their '225 point inspection' prior to sale, they had to know about a broken electrical piece on the vehicle and the warning light on the dash. save yourself the time and money, and head to a reliable dealer who cares about quality customer service More

Excellent experience. New ownership. New management. Best car buying experience my wife and I have had. Very professional and accommodating. I would highly recommend this dealership for sales or service. car buying experience my wife and I have had. Very professional and accommodating. I would highly recommend this dealership for sales or service. More

Let me tell you of my experience. We bought a Yukon two weeks today. The vehicle was to be delivered in a couple of days. We waited a week called the salesman. He never called us back. Finally got. In t weeks today. The vehicle was to be delivered in a couple of days. We waited a week called the salesman. He never called us back. Finally got. In touch with the Sales Manager. He was concerned told us he would find out what is going on. Never called back. Ten days later we are calling and not getting any answers. Finally a call just to come pick up the vehicle on Saturday. So we make plans to travel down to the dealer about 90 miles and plan other events in the area for the day. If you been following you know what’s coming. An email canceling the appointment and making one for 6pm on Sunday. Totaling screwing up our weekend and now two trips. Going to be driving around 400 miles this weekend. Thanks Tustin GMC More

So AMATEUR & Unprofessional *** WE DONT RECOMMEND! *** From the saleS mgr, Dusty, to new and in-training finance rep, Katrina, you really should go ANYWHERE else to buy a car. *** WE DONT RECOMMEND! *** From the saleS mgr, Dusty, to new and in-training finance rep, Katrina, you really should go ANYWHERE else to buy a car. Their well polished smiles wear off real quick and you will experience unbelievable and tortuous Incompetence. Consider yourself warned. *** WE DONT RECOMMEND! *** More

Incompetent thiefs Drove 20 miles up and over the toll road 241 to get my Buick Enclave recalls taken care of at Tustin Buick, GMC. It took several phone calls and almos Drove 20 miles up and over the toll road 241 to get my Buick Enclave recalls taken care of at Tustin Buick, GMC. It took several phone calls and almost a week to get the recall work done. They then tell me I need over $4000 in repairs (new axle, brakes, catalytic converter) but since they have the engine out already for the warranty work I need to get this all done now or it will cost twice as much since they would have to pull the engine out again. I told him no thanks, I will get it fixed somewhere else, please put the engine back. I then get a call a few hours later saying they put the engine back but noticed sludge inside the engine and I need a new engine for $7000. I said no thank you and they said the head mechanic says I should not even drive my car home it's not safe. I ask if the car is worse now then when I dropped it off, because it drove fine before I dropped it off. He said "no it should be better we replaced your transmission for you for free.". As soon as I got on the freeway my car started beeping and the check engine light came on and oil light came on and the dash said "low engine pressure, turn off engine". My wife and kids were in the car with me and I had to stop on the side of the freeway and wait 10 minutes at least 5 times before I was able to make it home. I am no mechanic by any means, but once I got home I opened the hood and noticed a hose connecting the air intake to my engine was unplugged and hanging there. I plugged the hose back in and checked my oil level and it was at the correct level and completely clean. I watched a few YouTube videos, bought a new oil pressure sensor and now my car runs fine. At the very best Tustin Buick are completely incompetent and accidently did not plug the air flow hose back in when taking my engine out and mistakenly diagnosed a faulty oil pressure sensor for the need fora new engine. Probably (and most likely) they intentionally unplugged the hose out of spite for not agreeing to have unnecessary overpriced work done and knew all along I needed only a new oil pressure sensor but tried to milk a new engine out of me. The most troubling part is the mechanic watched me put my family into my car knowing I would be getting on the freeway and almost certainly breaking down on my way home. This dealership's greed and/or incompetence put my family and me at risk, had me without a car for two weeks, made me spend several hours of my own time researching and repairing what they broke or failed to fix. All in all it has left me angry and confused. I find it very hard to believe a "respectable" established company would intentionally sabotage someone's vehicle but I really cannot come up with any other explanation. If my assumptions are correct this business poses a serious safety risk for everyone. I have never posted a review or complained about a company online before but the actions of Tustin Buick are so alarming that I feel it's my civic duty to warn everyone about these people. So I apologize if you already read this post somewhere else as I am going to post this on every social media and review site that will allow me. More

Our Product Consultant Daniel Zarbok Daniel was wonderful to work with. He explained all the features of our car with patience and expertise knowledge. Love our salesman and our Buick! Daniel was wonderful to work with. He explained all the features of our car with patience and expertise knowledge. Love our salesman and our Buick! More