Tustin Buick GMC

I was looking for a diesel truck and they had just what I needed!! Excellent customer service and such a good buying experience! needed!! Excellent customer service and such a good buying experience! More

We purchased a Yukon Denali Ultimate 9 months ago. Great experience! Had a recent service visit. Jeff in Service was outstanding. Everything went well. Never had an issue until I sold them my truck. Great experience! Had a recent service visit. Jeff in Service was outstanding. Everything went well. Never had an issue until I sold them my truck. So why the 3 stars??? Came in over two weeks ago and sold my 2021 GMC 2500HD Denali. 17 days later still waiting on the check for $20k+. GMC Financial said the truck was paid off 2 weeks ago. DMV said ELT title was re-issued as paper title 10 days ago. Looks like the dealer is sitting on the money till they sell my truck. More

Arturo helped me out and he did a really good job , I recommend going to him! recommend going to him! More

without question, the worst dealer I have ever encountered in my 70 years of buying autos. encountered in my 70 years of buying autos. More

Do not trust the word of anyone at this place! Especially Shane the manager! who after all these problems Iv had says "it passed safety" and then tells me "it's a 10 year old car, you shouldn't h Especially Shane the manager! who after all these problems Iv had says "it passed safety" and then tells me "it's a 10 year old car, you shouldn't have bought it from us" he has no respect for customers and where he works! Honestly lost on where I should start? Warped rotors that I told them would need replacing? No E-brake!! (salesman Darwin) pulled it and the car didn't stop, and lied when I asked him if it didn't work just now. Hole repair in rim (wheel wouldn't balance) dealer put new tires on and said they never noticed! Cross threaded rear lug nut. (Shane Bhatia) stated that the car was bought like that! If that was true how did they get the rim off to change the tires? Torn/ripped brake line? Look at the photo!!! Don't even need to speak much on this as was all know this is a major safety issue! I could go on and on about how they have horrible communication, made me have to take off work to see them in person just to get in contact with them! I bought a used 2013 Chevy corvette from them on August 3rd, I did take it "as is" however they did say they have to still do safety and smog. This was completely reasonable, I visually inspected the car when I bought it. We discussed what safety concerns the car might need at that time and we all had an agreement. After the 2 week wait for them to do smog and safety inspection before I was even able to test drive the car or take home. I took it to a shop the next day and had it inspected like they told me to do! Now their excuse was I should have brought it back for them to finish the safety!!!!! You guys should feel very lucky that I never crashed due to a brake line that was almost cut in half! With no E-Brake!!!! Still so much I can add to this but curious how they handle this issue, I was told on (8/26) that Shane was going to talk with service on this and I'll hear back from them on monday (8-28) but never heard anything even the day after so here I am. More

Worst customer support and service that I have ever received from a dealership after buying cars for over 35 years. This deserve a negative star. I shouldn't have to complaint to get satisfaction. Obvi received from a dealership after buying cars for over 35 years. This deserve a negative star. I shouldn't have to complaint to get satisfaction. Obviously they don't need money or customers. I see many unhappy people on the reviews. I'm #1. They will never get my business again. More

PRO PACK SUCKERS! My wife and I decided to purchase two used cars at Tustin Buick GMC. When the paperwork started, we noticed an increase of $3579 per vehicle. I imme My wife and I decided to purchase two used cars at Tustin Buick GMC. When the paperwork started, we noticed an increase of $3579 per vehicle. I immediately question what the extra cost was for and we were told it was for their “Pro Pack”. We told the dealer we do not want the Pro Pack and removed it from the price. They said all their vehicles come with the Pro Pack and they cannot remove it. Deal Breaker! So, the manager was called in and so the show starts with him getting approval from corporate to lower the price to their out-of-pocket cost for the Pro Pack which knocked off $2000 per package. So now the price per Pro Pack is $1579. We liked the vehicles enough to agree and complete the transactions. When we called to register the Pro Pack program and activate theft protection and vehicle tracking, we were told we only had the Perma Safe and the Clear Pro door coverages of the package (not worth $1579). They removed these items from our sales contract and did not tell us. As most people do, we signed the docs without looking at every line. THEY LIED TO US AND STOLE FROM US!!! More

Not attentive, do not care about people time, not willing to make a deal happen like other dealerships. Very confusing to make a deal happen like other dealerships. Very confusing More

Sexist, discriminating, demeaning sales management team. Sold vehicle we "purchased online" prior to us coming to sign the paperwork. Would not sell to my wife but insisted that her husband needed to be pre Sold vehicle we "purchased online" prior to us coming to sign the paperwork. Would not sell to my wife but insisted that her husband needed to be present to discuss terms of the loan. (Wife was in car sales and we have top tier credit and a hefty down payment). I would rate them 0/5 if possible. More

Buyer Beware ! !! I have read some of the reviews and it seems like the customer service here is only great up until the point of purchasing your vehicle, a !! I have read some of the reviews and it seems like the customer service here is only great up until the point of purchasing your vehicle, after that if you have any questions or any issues with your vehicle that’s where it ends. I bought a used 2019 BMW X3 from here for what I thought was a good deal because I did search the area within a 25 mile radius and there price was the best at the time, it’s been 4 months and I’m still waiting for my registration and plates. I have already been back to the dealership for another extension on the temporary plates, I was told by the DMV that the dealership has not paid them yet and whenever I try to call and speak to anyone at Tustin Buick GMC I get the run around and when I finally get a manager who’s name was Debbie piper if I remember correctly said she would get to the bottom of it and check with there own DMV Dept. to see what’s going on but it’s been a game of transfers and leave a voicemail with no return phone calls ever. I am a Navy Combat Veteran who spent 2 tours in Iraq and 1 in Afghanistan and I got better communication from my translator who can barely speak english then what I get from this place, and to top it off I took my vehicle to a BMW dealership just to get it looked at and found out the front brakes and the rear brakes need to be replaced, the only thing this dealership did was replace the brake pads. To any military Veterans out there Please watch your 6 and Do Not Do Business with these people they will tell you anything just to make a sale and that’s pretty much where it ends…!! More