Tustin Buick GMC

I was in the market for a new car after my 2023 Lexus RX was totaled and I cannot recommend this dealership enough! From the start, they were friendly, patient, and genuinely focused on helping me find the was totaled and I cannot recommend this dealership enough! From the start, they were friendly, patient, and genuinely focused on helping me find the right car without any pressure. Specifically, Jake from the pre-owned department took the time to answer all my questions, explained the available options clearly, and made sure I took the time to make the right decision. The entire process was smooth and hassle-free, making what can sometimes be a stressful experience feel easy and enjoyable. If you're looking for a reliable and customer-focused car salesperson, I highly recommend working with Jake he prioritized honesty and great service! More

I actually had the pleasure to speak and deal with Jake DeRusso in the pre-owned department. I, probably like just about everyone else out looking for a car, was very weary of talking with a salesperson bu DeRusso in the pre-owned department. I, probably like just about everyone else out looking for a car, was very weary of talking with a salesperson but Jake made me feel very comfortable, almost like I was family. I would definitely send my friends to speak with him if they are in the Market for a car. More

This was my first time buying a pre-owned car, so I was nervous and had a lot of questions. There were a few people who helped me but Jake DeRusso in particular was incredibly attentive and made sure I was nervous and had a lot of questions. There were a few people who helped me but Jake DeRusso in particular was incredibly attentive and made sure I was comfortable with my decision. He was very knowledgeable and professional and made this experience easy. Thank you! More

WARNING: HIDDEN CHARGES AND NO ACCOUNTABILITY Extremely disappointed with my recent purchase experience. Despite explicitly stating I did not want any extra services, THEY S ACCOUNTABILITY Extremely disappointed with my recent purchase experience. Despite explicitly stating I did not want any extra services, THEY SNEAKILY ADDED AN ALMOST $4,000 PROTECTION PLAN TO MY FINANCING AGREEMENT WITHOUT MY CONSENT. I discovered the discrepancy within 24 hours, but their staff - including Mr. Shawn Bhatt (Sales Representative), Mr. Armin Majidi (Sales Manager), and Mr. Faizan Siddiqi (Finance Manager) - have been completely unresponsive and unhelpful. Instead of addressing my concerns, they chose to ignore my emails, forcing me to escalate the issue by filing a complaint directly with GM Motor Company in Detroit. This kind of dishonest behavior is unacceptable. If you’re considering buying a car here, double-check every line of your paperwork. THEY CANNOT BE TRUSTED! More

I am extremely frustrated with the lack of resolution regarding my vehicle, which has been an issue since September. During that time, a third-party painting vendor used my car without my consent for per regarding my vehicle, which has been an issue since September. During that time, a third-party painting vendor used my car without my consent for personal purposes, leading to unnecessary mileage, an empty gas tank, damage to the plastic near the window and misuse of my vehicle. When I raised this concern, Robert Monroe dismissed it, stating: “If this was my car, I would allow the dealer or vendor to use it for personal business. This is not a big deal, just an hour’s drive.” This response is unacceptable. My vehicle was used inappropriately, and I expected this matter to be taken seriously. Despite repeated phone calls, voicemails, and emails to you, I have received little to no follow-up. Your sporadic responses, offering vague promises of scheduling, have resulted in no progress. It has now been over three months, and I am still waiting to complete the work I initially brought my car in for. More

Stay away from this place - horrible customer service. I would never purchase and/or recommend this dealership. They would not sell you a vehicle if you don’t purchase their dealer installed accessories t I would never purchase and/or recommend this dealership. They would not sell you a vehicle if you don’t purchase their dealer installed accessories that add up to $4782 even though their website reads “can be purchased for an additional cost” OPTIONAL Fonzi said dealer adds accessories to all their cars. I had an appointment with Josh Kaiser on Friday 10/04/24 at 4PM after driving for 2 hours and arriving at dealership Josh was not available and Fonzi Marquez was to assist, Fonzi was friendly but he had to check with his manager on every question i asked him, after declining the installed accessories xx charge I walked out. Very disappointed with the service they provide. The end story no purchase, i will take my business elsewhere. More

I recently had my vehicle serviced here. They changed out a fautly ABS module. It took over a week and when I finally came to pick it up my "brake fluid low" light came on. I drove it off th They changed out a fautly ABS module. It took over a week and when I finally came to pick it up my "brake fluid low" light came on. I drove it off the lot and as I was driving home down a very steep grade on thr 241 to the 91, my brakes were almost nothing. I had to push as hard as I could on the pedal to stop from crashing my vehicle. When my husband came home he saw brake fluid had been spewing at all 4 brake lines. I texted seevice and they admitted they did not test drive the vehicle due to low fuel. Service also stated that brake fluid isn't topped off unless brake service is done. The ABS IS BRAKE SERVICE! They arranged for a tow truck to retrieve my vehicle and it's now been 9 days since they brought it back. I spoke with Ronnie the GM on Tuesday after days of leaving messages. I don't feel safe in my vehicle now. They let me drive off with NO BRAKES! Ronnie agreed he would purchase the vehicle but here I am 2 days later without a number or a check or a phone call. I'm a mom of 2 without a vehicle for weeks now and this has been a traumatic situation that I want to put behind me. Ronnie please call me back so I may pick up a check and move on. More

Extremely unethical dealer with classic bait and switch tactics. I came across a car posted Friday night and messaged to see it next day. I live in San Diego. The next morning before leaving I checked the tactics. I came across a car posted Friday night and messaged to see it next day. I live in San Diego. The next morning before leaving I checked the car again and the price went up $3k. I messaged and told them I need the same price I saw it as and was told just come down we will make it work. I picked up my brother and drove down on a very busy weekend which took over 3 hours to get there. Upon getting there I was told three things 1) car is 3k higher it is what it is, 2) there is a mark up of 5k on top of the 3k higher price 3) someone else is already looking at it. Had I known any one of these things , I wouldn’t have spent 3 hrs each way and ruined my weekend because of this inconsiderate dealer. Everything negative they say about dealers you will find true here. They also made me wait 20 mins there saying we will work it out but in reality they were going back in forth between me and the other party trying to get into a bidding war to make the most money. I will never get 6 hours of my weekend back because of these xxxx bags. Shop here at your own peril. More

I am a 48-year-old businessman from an entrepreneurial family in Orange County. We have lived in Orange Hills since 1980. My family owns multiple manufacturing businesses, over 40 restaurants, and a cos family in Orange County. We have lived in Orange Hills since 1980. My family owns multiple manufacturing businesses, over 40 restaurants, and a cosmetics business. I decided to trade one of our company trucks, an F150, for a GMC Truck. I called Tustin GMC, about 2 miles from my office, and spoke to Rachel to explain my plan. She refused to disclose numbers over the phone and insisted that I show up at the dealership with the trade-in to see their trucks. Despite already owning a G-Wagon AMG63, Audi Q8, a Mercedes Benz S580, and a Range Rover, which I've never bought from a dealership (I usually negotiate over the phone and have the car delivered to my office or house), I agreed to visit the dealership. Upon my arrival at the dealership, I expressed my interest to Rachel, who then asked for my social number. I was taken aback by this request, as I only provide such sensitive information or sign documents once we have reached an agreement. I was also unsure under whose name I would be purchasing the GMC truck – whether it would be under the company, my father, or just my name. Before making a decision, I needed to see the numbers. Rachel's response was unprofessional and disappointing. She became quite firm and essentially asked me to leave and come back, either with my father or after finalizing the name for the purchase. My surprise turned to frustration as Rachel continued to refuse to provide me with the necessary information. I was unsure under whose name I would be purchasing the truck, and she never even showed me a single truck. Instead, she seemed more concerned about running my credit. I requested to speak to a manager, but none were available at the dealership. I waited about 15 minutes to speak to a higher authority figure, observing a finance manager behind the glass and around 10 salespersons, but no one offered to help. This lack of assistance was disappointing, and I eventually left the dealership. I was advised to visit Long Beach GMC because they provide fantastic customer service. Be cautious about going to the previous dealership. More

I found the truck I was looking for on their website. I called to see if I could do the paperwork remotely and come get it. they said they have an in person policy. I asked if they would take a deposit t I called to see if I could do the paperwork remotely and come get it. they said they have an in person policy. I asked if they would take a deposit to hold it until I could get there. I am 140 miles away and needed to make arrangements. they said they did not take deposits or hold vehicles. I explained I had to drive from Bakersfield and needed to make sure it would be there. I was talking to Natalie the sales manager. she gave me a number to text and said she would keep in touch. I informed her I would be there in a few hours to which she said ok. I asked her to start the paperwork and I filled out the credit app. she ran my credit while I was driving. When I arrived I was told they sold the truck earlier that morning but they had other colors. I had been very clear that was the only one I was interested in. She was not there and the salesman said she knew the truck was gone but she insisted he could sell me a different one. I wasted 5 hours driving down and back and now she wont even respond. The salesman did fill my tank because he felt bad and knew they misled me. I’ll find one elsewhere. More