Turnpike Ford Charleston/Marmet

Had this dealership install tires on my F-150. When I picked up my truck, I noticed a huge wrinkle and crack on my 20" chrome wheel that was not previously there. After arguing back and forth with the S picked up my truck, I noticed a huge wrinkle and crack on my 20" chrome wheel that was not previously there. After arguing back and forth with the Service Department and Customer Service Manager, they stated that "We are not claiming responsibility but we did find an after market wheel for $303.00 that we will pay half for". First I do not want an after market wheel, secondly I feel that I should not be responsible for damage that Turnpike Ford caused and finally I would NOT trust them enough to bring my Truck back to them. They didn't even complete the work that I had asked them to do (an oil change). They failed to do a walk around with me when I dropped off my truck and thats the only reason they offered to pay half. I now have brand new tires on my truck with a huge wrinkle and crack in one of my wheels thanks to them. I highly advise anyone living in the Charleston area to NOT use this dealership for any kind of maintenance. This is the most unprofessional dealership that I have been exposed to. BEWARE!! More

We discovered a brake failure in late afternoon, Monday the 4th when we stopped for a restroom break at a nearby Hardees. We had arrived in town halfway in our journey from Detroit to Raleigh, NC for a sur the 4th when we stopped for a restroom break at a nearby Hardees. We had arrived in town halfway in our journey from Detroit to Raleigh, NC for a surprise birthday visit to our daughter, there. Inquiring at a NAPA store then a nearby garage, as to where was the nearest dealer. We arrived at 4:30 or so at your Turnpike Ford and were greeted by a smiling Mike Tanner who immediately put our ’06 Escape on a lift and diagnosed the problem, a broken line at the front right wheel. Simple enough except no part could be found through your usual sources. But tomorrow, Tuesday, it could be repaired by 8:00 and we’d be on our way. That meant a lost day and an overnight for our family consisting of my wife, handicapped and using a walker, my daughter and her two children, 6 and 8 years old. With a little out of the box thinking, a third supplier was suggested but with no account, we’d need cash for the part, $25.00 which we gladly paid and Willie was off to pick up the part. Two hours later we were on the road feeling safe and happy. To help fill our waiting time, someone tuned the TV in the waiting room to Sponge Bob Square Pants to the delight of the kids along with the chocolate bunny lollipops while one of your staff made a fresh pot of coffee. Your staff was cordial and accommodating making the best of an unfortunate situation. We can only offer our thanks to your staff and especially Mike and his crew, at Turnpike Ford, Marmet, WV. Good service is a the key good business and you put that into practice. It creates a feel good experience that carries the day. But, apparently, you already are aware of that. Thank you! Thank you! Thank you! Marshall Rice (and family, too) Rochester Hills, MI More

I had a Ford Focus breakdown while traveling through WV and was towed to Turnpike Ford. As soon as I arrived, Chad took care of me. Within no time, a rental car arrived so that I could continue on to my me and was towed to Turnpike Ford. As soon as I arrived, Chad took care of me. Within no time, a rental car arrived so that I could continue on to my meeting. Chad communicated with me and my husband regarding the findings, safety concerns and recommended repairs. My car was ready when I returned two days later. They even set my clock to the right time. It was superb service. More

Our experience with Turnpike Ford was great!! We have known Garfield Bohanna for years and we highly enjoyed working with him as we bought our new car. He has a wonderful personality and sends his costom known Garfield Bohanna for years and we highly enjoyed working with him as we bought our new car. He has a wonderful personality and sends his costomers christmas cards every year and calls to see how things are going with your new vechical. They wanderful technitions that work on your cars also. Joey Maynor is very dependable and has lots of experience working with the cars. We will definatly return to buy future vechicals from Turnpike Ford in marmet. More

This is my third purchase from this dealership. The purchase experience, staff, follow-up and service has consistently exceeded my expectations. I have been a Ford customer for many years, and left a purchase experience, staff, follow-up and service has consistently exceeded my expectations. I have been a Ford customer for many years, and left a former dealership in the area after eight new vehicle purchases due to poor service. I would definitely recommend Turnpike Ford to both friends and family. More

I purchased a 2007 ford Expedition from Turnpike Ford... I love it..a special Thank you to my sales man John Dickens for being so kind and answering all my questions.I do recommend any one looking to buy a I love it..a special Thank you to my sales man John Dickens for being so kind and answering all my questions.I do recommend any one looking to buy a vehicle to shop Turnpike ford in marmet.every one there has always treated me great from the mechanics to the owner Mr parsons.when I'm ready to buy again it will be at Turnpike ford More