Turnersville Kia

We met with a sales associate last Saturday about turning in our current lease early and starting a new lease for a 2014 kia sorento. We wanted to go home and think about the offer and check with our insura in our current lease early and starting a new lease for a 2014 kia sorento. We wanted to go home and think about the offer and check with our insurance agent to see how much more it would cost us to add the new sorento to our insurance policy before agreeing to the deal. I got back to the sales associate on Tuesday and told him we wanted to proceed with the deal since the insurance was only a minimal increase. We were scheduled to go back to complete the deal this Saturday at 3:00 when we receive a call from the sales associate advising us that the deal is now going to increase because Kia changed its leasing terms and instead of a 39 month lease it is now a 36 month lease which would increase our payments. Kia changed these terms on Wednesday but yet no one from the dealership called us until 12:00 on Saturday, only a few hours before we were suppose to go up there to complete the transaction. They are not willing to honor our agreement due to this change in lease terms. They are telling us there is nothing they could do for us, they are not even willing to call the financing company to see if they could work something out since we were in the process of completing the deal. If we would have known this was going to happen we would have went back to the dealership sooner to complete the agreement. They have advised us that they did not have any prior notification of the change in lease terms. I feel that they are very unprofessional and someone should have warned us that this was a possibility which no one had mentioned. If we had known we would have went right back up to the dealer to lease the new vehicle. I would not recommend this dealership to anyone. Please take my story into account before purchasing/leasing a vehicle from this dealership. More

My experience with Turnersville Kia was excellent from the moment I walked into the store until the moment I left, and has remained excellent throughout the ownership of my vehicle. The staff has always the moment I walked into the store until the moment I left, and has remained excellent throughout the ownership of my vehicle. The staff has always been courteous and helpful, whether on the phone or in person. I will continue to purchase my vehicles from Turnersville Kia. More

Simple car purchase. After two failed promises from other dealers to sell me a car, I bought a new Soul Exclaim. The salesmen were looking for specific vehicles from given general guidelines, so that other dealers to sell me a car, I bought a new Soul Exclaim. The salesmen were looking for specific vehicles from given general guidelines, so that delayed matters. Bank check cut, in hand to find car was sold to another customer. New car located with features that were not as represented by salesman (who is no longer employed). As a result of the botched sales, dealer gave basketball tickets as apology (found out he gives them away to anyone who test drives, so nothing special there), and offered to reimburse finance charges. Didn't happen until lengthy time passed and I complained. Other items required were leather seats, sold as cloth with swap out later. After dropping off car, it was only for a measurement of factory installed seats. (They couldn't have already known the measurements of these standard items?) Dropped off a week later, to find they drove my car about 40 miles away to install, used my gas, and neither replenished gas used nor told me about it. Upon complaint, in all fairness, they replaced the gas. Also as part of their apology, the now-termed rep offered a cargo cover, a mere $60 retail. That didn't happen until I complained. It was ordered, no one called as promised. Got postcard saying it was in. Knowing service hours, I went in to pick up cover. Parts closed early. No one said anything. Talking with rep, I am now told it is about an hour-long installation. It's two bars that sit on clips. What's to install?!?!? Correspondence with names and phone numbers at the end were responded to with one long run-on sentence and the request to call them or give them my phone number. If the person read the message, they had the number. If I wanted to call to complain, I would have. It is my fault to expect this company who received a nice $26+K check from me to actually make an effort to take care of their customers. Overall, I am greatly dissatisfied with this dealer's customer service. I am afraid to have any real severe problems. If they botch such simple matters, what will they do with a bigger problem? The owners are good in their reactive approach to customer service. They fail, however, in being proactive to resolve a concern before it turns into a problem. To be fair, I gave the dealership a list of problems to resolve. As of this writing, they have still not made good on resolving the problems. Some things were resolved to their credit, but I shouldn't have to go after a service provider like this that depends on their customers' satisfactions. The first time I visited I was given a card to rate their service. After a couple of months from the purchase, I have given them ample time to resolve these simple matters, and they still fall short. I hope they can learn from this review to see how they can improve their service. Some customers just leave unhappy and don't say a word. I gave them time to respond and resolve, and they haven't yet. This review should make them realize that some customers do care about the service they receive, and should be more attuned to keeping customers satisfied if they care about their ratings. More