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Turnersville Kia
Sicklerville, NJ
2,283 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 26, 2015
LOVED LOUIE Louie Medina was my salesman 6/24/15. He had shown me a Soul a few weeks prior and patiently reviewed all the features, in great detail, went for ano Louie Medina was my salesman 6/24/15. He had shown me a Soul a few weeks prior and patiently reviewed all the features, in great detail, went for another test drive with me and my friend, and simply and efficiently presented a good buy. I would recommend dealing with him always. He's the best ! More
by hopigirl
June 19, 2015
Customer service sucks The service at this dealership is horrible that tell you one thing then say they can't help then they say that they waisted there time with helping yo The service at this dealership is horrible that tell you one thing then say they can't help then they say that they waisted there time with helping you I will never have anyone go to kia in turnsville again. The managers don't have respect for the customer that walk in there as well. They have horrible customer service More
by Unhappy
Employees Worked With
Rich Blitman
May 31, 2015
Would NOT return They had one person processing paperwork. Supposedly people were off, on vacation, in other offices, etc. I was there 7 hours and by No Means did I fe They had one person processing paperwork. Supposedly people were off, on vacation, in other offices, etc. I was there 7 hours and by No Means did I feel I got a deal for my 2015 Kia Forte. I paid exactly what they wanted and there was no wiggle room on there end, And it was the last day of the month during a supposed "sale." I feel taken advantage of. They would tell me one price and then minutes later there was some fanatical reason they couldn't do it. In addition, whenever I have gone there to get oil changes for my 2014 Kia, they always told me my car needed various other services (wheel alignment, brakes, etc), but when I would go to other Kias or mechanics, they Always stated my car was fine. This is a high pressure dealership. My experience at other Kias have been better. If I can help it, I would NEVER EVER return. 6-17-15 The car also had No Inspection sticker on it. I didnt realize it when I drove off the lot. At the time I just wanted to get out of there. So I had to come back for that, then I went to use the windshield washer fluid and it was low. This is a Brand New Car!!!! And my sales person Sean called, begging like a child to complete a survey, as he doesn't make money off of new cars. Why is that my problem???????? Smh! Terrible experience. And I dont remember the name of the man that I also dealt with so ignore the persons checked below. Sean was my salesman. More
by Anonymous123
Employees Worked With
Mark Narciso
May 20, 2015
Paid for a repair that didn't fix the issue Can I give this dealership zero stars? Took car in for a whining sound that increases when accelerating. Turnersville Kia replaced power steering pu Can I give this dealership zero stars? Took car in for a whining sound that increases when accelerating. Turnersville Kia replaced power steering pump and told me when I pick it up, I will still hear the noise, but to leave it sit overnight so air bubbles could get thru the system. Did that and the noise is still there. Took it back and service tech told me it was still the pump and to drive it for a week. Did that and the noise is still there. They then had my car for an entire week and replaced the pump again and a valve. Got in my car and guess what? The noise was still there. As I was pulling away, the sales manager, Mike, came out. I told him I still hear the noise and he agreed, but he said with a smile on his face that I had a brand new pump!! He also went on to say that it could be belts (not sure exactly what the terminology was, but Mike mentioned something about belts). I think Kia is guessing at this point. Why would he now say it may be belts and why let me leave with the car not repaired? Just a week ago he had told me when I asked if the noise was still there after replacing the pump, what would Kia do? His answer -- they would dig deeper. I guess they decided not to dig deeper and let me drive off with a repair I paid almost $500 for and didn't fix the problem. Basically, I paid for a part and labor that didn't need to be replaced!! I certainly don't mind paying for a repair, but I do mind paying for service and labor only to drive away with the same issue I came in for and for a dealership to allow a car to be handed back over to the customer without fixing the problem AND to have the service manager agree he still hears the problem. Wonder if anyone from this dealership will bother to reach out to try to rectify the problem they didn't fix; it's called customer service?? More
by TerriB
Employees Worked With
Autumn Anderson, Mike Ciccione, Kevin Lewis
March 14, 2015
Not a good experience We called ahead and made an appointment to test drive a car. When we arrived we were turned over to a salesperson named Lance. After handing over my We called ahead and made an appointment to test drive a car. When we arrived we were turned over to a salesperson named Lance. After handing over my Driver's License Lance asked me to sign some papers for "insurance" purposes while they brought the car up for a test drive. After actually looking at the paperwork it was nothing but a privacy notice giving them permission to use our personal info in certain circumstances. I've been buying card for 35 years and never had to sign a privacy waiver to test drive a car. When I told Lance that the papers had nothing to do with insurance and we weren't going to do any test drive with them he hemmed and hawed saying it was related to insurance. When someone starts out a relationship with a lie, there's nothing to do but walk out. Additionally, every car in the showroom had an added "dealer sticker" marking the cars up by $3,500. I thought that practice had disappeared years ago. More
by gsl
Employees Worked With
Lance
March 14, 2015
2 1/2 hour service wait! Waited 2!/2 hours for and oil change and had a appointment. And had to ask 3 times if the car was done yet. It was a long wait! Waited 2!/2 hours for and oil change and had a appointment. And had to ask 3 times if the car was done yet. It was a long wait! More
by ronrdv111
Employees Worked With
Service manger
March 01, 2015
Excellent Customer Service Louie Medina was my sale person and it was the best experience that I have had in 25 years of purchasing new car. I was in an accident and my car was Louie Medina was my sale person and it was the best experience that I have had in 25 years of purchasing new car. I was in an accident and my car was a total loss. I had no down payment and was feeling pretty low. Louie assure me that he would help me in anyway he could. It was hard work but I drove home with a 2015 Kia Sorento. In additional I left my rental and he agree to drop it off for me. Louie customer service surpass anything I could ever expect and in my opinion he was my angel. Thank you for everything!!!!! More
by funchie1234
Employees Worked With
Louie, Medina
November 09, 2014
Great dealership my experience with leasing a 2015 Kia Forte was great! Everyone was friendly and helpful to answer questions we had, and our Sales person, Sean Smith my experience with leasing a 2015 Kia Forte was great! Everyone was friendly and helpful to answer questions we had, and our Sales person, Sean Smith was excellent! He was very friendly and helpful to what we were looking for and made our experience there a great one! More
by christined89
Employees Worked With
Sean Smith
October 13, 2014
Every dealer should model itself after this dealer First, the staff are very friendly. They should probably be a model for any business, not just car dealers. They treat customers like they matter and First, the staff are very friendly. They should probably be a model for any business, not just car dealers. They treat customers like they matter and not walking dollar signs. They do not pressure you and understand that this is a big purchase. I do a lot of research before going in for a test drive and they answered all my questions and then even brought up things I hadn't even thought of. They didn't rush my test drive (because I'm also not going to make a decision based on a 15 minute drive around the block) and didn't mind that I came back for a second test drive. Questions were answered honestly and I can say that because the answers I got to some questions weren't always overwhelmingly positive. Even the follow up from them was good. I test drove many cars with different dealers during my car buying process and was inundated with phone calls and emails from not just the sales rep but sales managers, service managers, etc. on a daily basis--people I'd never met were contacting me. With Kia of Turnersville though, I heard only from the sales rep, Samantha and she checked in about once per week which I considered appropriate. She also contacted me via email which I told her was the easiest way and most preferred method of communication --other dealers emailed and called. Although I didn't end up purchasing a Kia I would absolutely recommend Samantha and this dealer to anyone and everyone. More
by blackvelvet
Employees Worked With
Samantha
August 19, 2014
Great Customer Service! I recently purchased a new car from Kia Turnersville. My experience was excellent! Everyone was friendly and engaged. I had the pleasure of working I recently purchased a new car from Kia Turnersville. My experience was excellent! Everyone was friendly and engaged. I had the pleasure of working with Samantha. She was very informative and patient with me and my family. Samantha made this decision very easy with no pressure. I would definitely recommend Kia Turnersville and Samantha to anyone. Thank you for putting the customer first. More
by heatherenne
Employees Worked With
Samantha Ricco
