Turnersville Kia

I was super curious as to why a dealership would give me a print out of answers to questions on a review of their dealership and now I know why. First off, who prints out the answers to a customer service s a print out of answers to questions on a review of their dealership and now I know why. First off, who prints out the answers to a customer service survey and tells people how to answer? Ill tell you who, a dealership with zero professionalism or concern of peoples safety. If you’re looking at this dealership run! I will start by saying that the manager of the service department was the only person who was any kind of help there. Leasing a 2024 kia tellaride. 8 months old, i have had numerous times where go to push down the brake to start the car and nothing. The break wont go down.i pushed it off for a bit because when doing it again it will work and lets be honest especially when its a doesnt happen every time issue you get zero answers. In chick fil a parking lot I go to start my car and my car wont start. The break once again wont push down. Try again and got some resistance but car started and I started to reverse. Well, my car which had me and 2/4 of my kids in doesnt break when im in the middle of reversing. I had to shut my car off completely for the car to atop moving. Thank God it was in a parking lot and not in a road where it could of been way worst. Call the dealership and get a girl on the phone who tried to tell me I may he responsible for the tow (even though I told her my car was less then a year old). Also told me it could he up to 2-3 weeks before its fixed. I go back and forth and she tells me manager went home sick. Finally she puts me through a manger of another department who atleast could tell me tow is free under warranty and give me number to customer affairs. Call them and im told they will only cover 174$ per day for a rental. You tell ne what rental place rental cars that seat up to 7 people which is what I was paying Kia to lease. Basically the rest is on me. Then, I get a phone call next day saying they looked at my car and there was nothing wrong with it. I could not break my vehicle when reversing with my children in the car……. Your telling me you did nothing to it and think im taking it home? Yea no. My husband goes to kia and they try to tell him the same thing. He asked if brakes were flushed and looked at and the man said no they only do that at 10,000 miles. With a little push back they agree to do it. I go to pick my vehicle up and see the entire incident is not fully documented on my paperwork and asked to have it fixed and here come the eye rolls of people who have no idea what is going on with my vehicle.at this point im fuming. All of this for an 8 month old car and people are acting like im bothering them? Once again the only person who showed any type of consideration towards me or my husband was the manager of services. He rewrites it so that it is stated the brakes did not work properly Twice. So the best answer we get is next time it happens to take a video and that in order for anything to happen, this has to happen two more times. MY CAR HAS TO NOT BRAKE TWO MORE TIMES for me to get ANY resolution. Shame on you Kia for thinking the safety of my children shouldnt be a priority. Lesson learned. I posted trying to get feedback about similar situations and let me tell you it didnt take long for people to start telling me their equally mortifying experiences. More

I leased a 2024 Kia ev6 on 30 May 2024. Worst car leasing/buying experience I've Ever had. Car has been in the shop for 18 days and they still can't figure out what is wrong. Kia customer c Worst car leasing/buying experience I've Ever had. Car has been in the shop for 18 days and they still can't figure out what is wrong. Kia customer care is useless! The salesman who sold me the car won't even take my text messages, he blocked me... Very, very professional. Stay away from this place! More

We stopped in last week and purchased a used Forte from Scott G. He was very patient while my wife decided which car she wanted. His knowledge helped us make the best decision. He stayed late to insure tha Scott G. He was very patient while my wife decided which car she wanted. His knowledge helped us make the best decision. He stayed late to insure that we got the best possible financing and were satisfied completed. He was a pleasure to work with. More

Tried to get an out the door price from this dealership. It was like trying to find lips on a chicken. First, I couldn't get a price because the unit was in transit, even though I could view the window stic It was like trying to find lips on a chicken. First, I couldn't get a price because the unit was in transit, even though I could view the window sticker on Kia's website. Then I got a text it arrived, but I couldn't get a price because it wasn't stocked yet. Then I got a text from a manager asking me to schedule a test drive. I informed him of my initial inquiry, wanting an out the door price on a cash deal with no trade. He informed me that I can't get a price until I come in. I got a price from an out of state Kia dealer today, and negotiated the entire deal over the phone, yet somehow this place can't do that. Shop around. There are some places left that value your time, but you may have to drive a bit to close the deal. More

We purchased a new car at this dealership. Our salesperson CJay Washington was excellent!! He was very professional, thorough and helpful and made purchasing our car very smooth. Because o Our salesperson CJay Washington was excellent!! He was very professional, thorough and helpful and made purchasing our car very smooth. Because of our excellent experience, I would definitely recommend Turnersville Kia and our salesperson! Everyone went over and above to make our purchase happen. More

I recently went in to purchase a new vehicle after going to a few other dealerships. I immediately felt at ease when walking on and speaking with Scott G. He was extremely knowledgeable, and very personable to a few other dealerships. I immediately felt at ease when walking on and speaking with Scott G. He was extremely knowledgeable, and very personable. He helped me find the perfect car with everyone of my must have features that was on my price range and I couldn’t be happier. More

My experience with Ed Ochmanski was great! He made the car buying experience smooth and pressure free. He worked with us on our situation on whether to buy a new car or repair my old one and i He made the car buying experience smooth and pressure free. He worked with us on our situation on whether to buy a new car or repair my old one and in the end I felt like he helped us make the right decision. More

I went into the dealership to pick up a car in need of repair and ended up buying a new one. If you are looking for a person who will work hard to get you what you want and need, your man is Ed Ochmanski repair and ended up buying a new one. If you are looking for a person who will work hard to get you what you want and need, your man is Ed Ochmanski. I have NEVER worked with anyone more down to earth, pleasant and helpful than Ed. When I was ready to leave with the car, Ed got in and set up my phone and entered many other settings so that I wouldn't have to be bothered doing it. Making the decision to purchase a car is never easy and usually a bit scary, but Ed went out of his way to make me comfortable every step of the way!! Go to Ed-he won't let you down! More

My daughter was in an immediate need for a car last November, and Anthony was more than great in helping her get one ASAP. He worked with us on the financing, the "type" of car needed, and the best dea November, and Anthony was more than great in helping her get one ASAP. He worked with us on the financing, the "type" of car needed, and the best deal in her price range. Megan, too, somehow made the signing of papers a blast! The car is wonderful....as was every experience within the dealership. More

Bought my car from Steve Shepherd great experience he was professional throughout the entire buying process and I will refer all my friends and family to go see Steve Thanks a lot professional throughout the entire buying process and I will refer all my friends and family to go see Steve Thanks a lot More