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Turnersville Jeep Chrysler Dodge RAM - Service Center

Sicklerville, NJ

3.4
900 Reviews

900 Reviews of Turnersville Jeep Chrysler Dodge RAM - Service Center

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September 07, 2020

This dealer its not honest they dont keep promise and always give you hard time for no reason. I try to work with them they just try to sell and rip you off all promises they make do t keep them even if More

by pentaal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Ciallella
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

On behalf of Turnersville Jeep Chrysler Dodge RAM, I want to extend my sincerest apologies for the negative experience you had with our team. We pride ourselves on giving 100% every day to ensure that our customers’ needs are being met, so I would like to find out what happened and make it right. Please message us your contact info so we are able to get in touch with you. Thank you for your feedback and we look forward to reconnecting with you.

Sep 10, 2020 -

pentaal responded

8563416158

September 05, 2020

They're OK, I pray to God they will help me with my door that rusted completely through and the claim with Dodge. Bad situation. More

by dad73vette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh service
September 04, 2020

Would have rated higher but the mechanic forgot to put my oil cap back on. After a week of driving I popped my hood and noticed the cap laying on top of the engine More

by ranerej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2020

Service department took my vehicle right in. Waiting room is comfortable and nice. Christopher the service advisor was very nice and explained everything about my light on the dash coming on. More

by Idgafam1965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Southard
September 03, 2020

Service center didn’t call me when my vehicle was done. After I called and found out it had actually been done, despite me waiting for it, I requested a shuttle ride back to the dealership and was told 10- More

by mcupaiuolo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Ciallella
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

We are sorry to hear that your experience with us was subpar from five stars. Normally, we are known for our exceptional attention to detail and customer service, and we regret that we missed the mark as the behavior you described does not align with our team's values. This is unacceptable and we plan to take your feedback as a way to grow our customer service. Thank you for letting us know how your experience went, have a great rest of your day.

September 01, 2020

Our Jeep broke down all the way home from the shore. Had it towed to Turnersville dealership. Great job & great customer service! We appreciated the quick turnaround. The car seems to be running like new a More

by refiles
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
August 29, 2020

made an appointment on line(easy).service department was very friendly.comfortable waiting area.used a coupon to service my jeep.thank you for the savings. More

by debclifton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 28, 2020

I was treated with the utmost respect and all covid precautions were taken.Exceptional, Outstanding, they give new meaning to the phrase customer service. Total and complete customer Satisfaction! More

by johndiprospero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rachel Thatcher
August 28, 2020

Very quick and nice,the Waiting room was clean.It only Very quick and nice,the Waiting room was clean. It only took an hour do the service.And I will go. back again . Thao you More

by Marty2617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2020

Sign on the door states that a mask is to be worn in doors. I went for an oil change and many workers without mask, or mask pulled under their nose/chin. Both service and main sales area for cars. Custo More

by sully926
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

We are sorry to hear that your experience with us was subpar from five stars. Normally, we are known for our exceptional attention to detail and customer service, and we regret that we missed the mark as the behavior you described does not align with our team's values. This is unacceptable and we plan to take your feedback as a way to grow our customer service. Thank you for letting us know how your experience went, have a great rest of your day.

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