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Turnersville Jeep Chrysler Dodge RAM - Service Center

Sicklerville, NJ

3.4
900 Reviews

900 Reviews of Turnersville Jeep Chrysler Dodge RAM - Service Center

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October 24, 2020

I had a rental while my car was there.Enterprise took $75.00 out my acct and was not supposed to.They said they are waiting to hear from your office before it's returned. More

by krock856
Recommend Dealer
Yes
Employees Worked With
I don't remember her name.
Oct 28, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

First and foremost, on behalf of the whole team here at Turnersville Jeep Chrysler Dodge RAM, we would like to offer our apologies. Please message us your contact info, we would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. We thank you for your feedback, and we hope you have a great day.

October 24, 2020

Excellent service. The service rep took the time to answer all my questions and was very friendly and understanding. He gave me updates and price quotes before starting any service. More

by mosbyinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

It’s very uplifting to know that we’ve made a positive impact. It’s always been our motto to go above and beyond, in order to provide the utmost customer satisfaction. Please don’t hesitate to reach out if you ever need automotive assistance in the future. Have an awesome day!

October 23, 2020

The service department is very friendly and super helpful however the technician cut my wiring and left it ungrounded then zip tied it after I just had it installed. I had to take it somewhere else to get i More

by xodizzydox32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rachel and I can’t remember his name
Oct 28, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

First and foremost, on behalf of the whole team here at Turnersville Jeep Chrysler Dodge RAM, we would like to offer our apologies. Please message us your contact info, we would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. We thank you for your feedback, and we hope you have a great day.

Oct 29, 2020 -

xodizzydox32 responded

Thank you, I appreciate that. I spoke with your team at length. I was back in for a different issue yesterday. The representatives Josh and Rachel were extremely helpful as always. I was given a different technician and there was not another issue. The problem was resolved to my satisfaction.

October 23, 2020

Techs weren’t able to indicate any systematically errors with my vehicle. I am disappointed that I have to schedule another appointment when I expected it to be addressed when my vehicle was in their care. More

by Iveyalic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Ciallella
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

We are sorry to hear that your experience with us was subpar from five stars. Normally, we are known for our exceptional attention to detail and customer service, and we regret that we missed the mark as the behavior you described does not align with our team's values. This is unacceptable and we plan to take your feedback as a way to grow our customer service. Thank you for letting us know how your experience went, have a great rest of your day.

October 22, 2020

I go between two local Jeep dealerships. When I went in for my last oil change I went to the "other" place. They told me I needed right upper and lower ball joints. I brought my Jeep in to you stating that More

by mquieti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Barnabei
October 21, 2020

Excellent service love bringing my vehicle there because I know it’s in good hands & the job will be done right also had a ride home to & from the dealership!!! Thank you eve More

by rose.mcelwee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 20, 2020

I felt welcomed as soon as I walked in. Rachel provided outstanding customer service from start to finish. A quick wait and I was on my way. Worth the trip from Atlantic City More

by cmackintosh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel *****
October 19, 2020

Rachael kept me informed on what my vehicle needed, and called as soon as the part was in, and was schedule to come in and have the sort installed. More

by hmayland
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rachael
October 19, 2020

This dealership has always been great to work with which is why I keep going back. Everyone is friendly and is looking out for your best interest. It was nice having Patti answer the phone and help me sched More

by lwister685
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti
October 15, 2020

I want to give a shout-out to Turnersville Jeep. Had an oil leak on my 19 JLU. It is moderately modified, lift, 35’s, bumpers and winch. I had no questions asked they just fixed it. I know it’s hard to fin More

by wyantcj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
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