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Turnersville Jeep Chrysler Dodge RAM - Service Center

Sicklerville, NJ

3.9
899 Reviews

899 Reviews of Turnersville Jeep Chrysler Dodge RAM - Service Center

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December 20, 2021

I was not happy with the length of time that is took for my car to be serviced. Due to a parts issue, I had to wait over 48 hours from appointment time to pick-up. Although I did receive 10% off, I was stil More

by artamus0824
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Greg
Dec 21, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

Hello artamus0824, customer satisfaction has always been our top priority and it’s disappointing to hear that you are feeling let down. Turnersville Jeep Chrysler Dodge RAM is known for our exceptional attention to detail and customer service. However, we couldn’t help but notice that during your vehicle's servicing period, although you didn't have your personal vehicle, we had provided a rental car. We’d greatly appreciate it if you could update that for us so it can accurately reflect your experience with our team. We thank you for your feedback, and we hope you have a great day.

Dec 21, 2021 -

artamus0824 responded

While I was provided a rental vehicle, my personal vehicle wasn’t ready in an acceptable time frame. I was not contacted, updating me on the delay.

December 20, 2021

Service department is subpar. I called and let them know my transmission was messed up (put in reverse and the car went in drive, RPM stayed between 5 & 6k) and they wanted to wait over a week to get me in. More

by tlc.reprofessional
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Ciallella
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

We are sorry to hear that your experience with us was subpar from five stars. Normally, we are known for our exceptional attention to detail and customer service, and we regret that we missed the mark as the behavior you described does not align with our team's values. This is unacceptable and we plan to take your feedback as a way to grow our customer service. Thank you for letting us know how your experience went, have a great rest of your day.

December 18, 2021

Went to have a service done. The people were friendly, the price was fair, and wait time was quick! More

by angelcd27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service desk
Dec 20, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

Thanks for leaving such an awesome review, angelcd27! It’s great to hear about our valued customers’ experiences! Our service team is always eager to help and are the very core of what we do at Turnersville Jeep Chrysler Dodge RAM. We hope you would not hesitate to reach out, should you be in need of future automotive assistance! We’re always happy to serve. Have a great day!

December 17, 2021

Happy with them! They are very nice. And I never have to Wait long! Thanks More

by jennjudi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

Thanks for leaving such an awesome review, jennjudi! It’s always great to hear about our valued customers’ experiences! Our service team is always eager to help and they are the very core of what we do at Turnersville Jeep Chrysler Dodge RAM. We look forward to working with you again, we’re always happy to serve. Have a great day!

December 17, 2021

good servicehelpful staffthirteen miles away but worth good service helpful staff thirteen miles away but worth the travel because I know the job they do will be done right More

by aetwj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
do not know
Dec 17, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

Wonderful, aetwj! We delight in creating a space for our Turnersville Jeep Chrysler Dodge RAM customers to enjoy and knowing that you had a positive experience brings us much delight! We all felt you were a pleasure to work with and would love to have the opportunity to assist you again! Feel free to visit us anytime!

December 16, 2021

Bob and company always provide me with the very best service no matter the reason, oul change, multipoint inspection, or a tire rotation. Super service and convenient appointment times. More

by jschnapp1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Barnabei, Chris and Josh
Dec 16, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

Thanks, jschnapp1, we appreciate the kind words! We care tremendously for our Turnersville Jeep Chrysler Dodge RAM customers and it’s exciting to know this passion shines through Bob and the team! Please feel free to visit us anytime!

December 16, 2021

Clean waiting room, timely service, polite and informative staff. Also had phone charging stations available. More

by edw.miller.ii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N/A
Dec 16, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

Wow, thank you very much, edw.miller.ii! Your kind words and five-star rating go a long way! Our service team enjoys going above and beyond in order to provide the top-notch service that Turnersville Jeep Chrysler Dodge RAM is known for! We look forward to working with you again! Take care!

December 16, 2021

The appointment time was kept. The lounge was clean. And they finished on schedule. They were very helpful. More

by reelfinatic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager
Dec 16, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

Hello reelfinatic! It’s great news to know we've provided you with an enjoyable, five-star worthy service experience! At Turnersville Jeep Chrysler Dodge RAM, we care tremendously for our guests and it brings us great joy to know this passion shines through to our customers!

December 14, 2021

I was in and out. There were no hidden charges and I got a card in the mail about a 4000k service and the tech told me it wasn't needed which was so helpful More

by miked6805
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

Hello miked6805, thank you for taking the time to review Turnersville Jeep Chrysler Dodge RAM! It brings much joy to our team knowing you had a five-star experience with us. Please do not hesitate to reach out for any further automotive assistance!

December 13, 2021

They were thorough and efficient with inspecting my jeep and then performing the service. Also were kind enough to help me out with the price. More

by BRITTHUGHESY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan
Dec 13, 2021 -

Turnersville Jeep Chrysler Dodge RAM responded

Hi BRITTHUGHESY! We are elated to receive your seal-of-approval! Our team is glad you had a positive experience here at Turnersville Jeep Chrysler Dodge RAM and hope your travels will bring you back to us again! So until next time, take care!

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