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Turnersville Jeep Chrysler Dodge RAM - Service Center

Sicklerville, NJ

3.4
900 Reviews

900 Reviews of Turnersville Jeep Chrysler Dodge RAM - Service Center

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October 30, 2020

They don’t have a clue what they are doing in the service department. They are crooks! This is the second time I have had a poor experience there. I will not have a third!! More

by cmj74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Ciallella
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

We are sorry to hear that your experience with us was subpar from five stars. Normally, we are known for our exceptional attention to detail and customer service, and we regret that we missed the mark as the behavior you described does not align with our team's values. This is unacceptable and we plan to take your feedback as a way to grow our customer service. Thank you for letting us know how your experience went, have a great rest of your day

October 29, 2020

We took our 2014 Town & Country for service. They did a great job of finding issues that we were not aware of and brought to our attention. Saving us a very expensive headache later. More

by marianneney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 29, 2020

Rachel was my service representative kept me informed of the status of the truck and repairs. She was really there for me to fix my truck. She’s a credit to the dealership and Dodge More

by brucelusa1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
October 29, 2020

Superb service on my recent visit! Had my car in for some warranty work everyone from sales to service went above and beyond to make things right. More

by doug.padula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Everyone in the service the department
October 28, 2020

very friendly car was taken on time and service was done in good time and price was resoneable I am very satisfied with turnersville jeep More

by bonvillian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 28, 2020

Very nice customer service but Wait time a bit long for oil change! Also price was very expensive! I price the package due to the price More

by atpitts57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
4.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2020

The people working the service office were friendly and accommodating. They gave a realistic timeframe for my vehicle to be done. Very pleased. However, leasing my car from this location, you would think More

by elake416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 27, 2020

I had 4 free oil changes on my 2018 jeep , but I was told they were expired , I don't drive that jeep to often , so I don't need an oil change on it , so they then told me for $100 , I would get 3 oil change More

by mareferrant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Ciallella
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

On behalf of Turnersville Jeep Chrysler Dodge RAM, I want to extend my sincerest apologies for the negative experience you had with our team. We pride ourselves on giving 100% every day to ensure that our customers’ needs are being met, so I would like to find out what happened and make it right. Please message us your contact info so we are able to get in touch with you. Thank you for your feedback and we look forward to reconnecting with you.

October 25, 2020

My service person was Rachael and she was horrible very disrespectful no customer service at all like I didn’t even matter. From the time I brought my truck in is wasn’t about how can we help you it was ab More

by hughes71688
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rachael
Oct 28, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

We are sorry to hear that your experience with us was subpar from five stars. Normally, we are known for our exceptional attention to detail and customer service, and we regret that we missed the mark as the behavior you described does not align with our team's values. This is unacceptable and we plan to take your feedback as a way to grow our customer service. Thank you for letting us know how your experience went, have a great rest of your day.

October 25, 2020

No complaints. Service advisor was very cordial and professional. Our car was in for service and returned in a timely manner. We will return for future appointments. More

by smbny9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unknown
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