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Turnersville Jeep Chrysler Dodge RAM - Service Center

Sicklerville, NJ

3.4
900 Reviews

900 Reviews of Turnersville Jeep Chrysler Dodge RAM - Service Center

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November 11, 2020

They are usually quick and efficient with any work being done, even though they are always busy. The employees I talked with were knowledgeable and friendly. More

by yosemitethom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

Thank you for the great review! It's awesome to know continually provides you with quick and efficient service visits. Your needs are important to us and it’s awesome to hear that our service team guided you in the right direction. We look forward to working with you again for any future wants and needs, Turnersville Jeep Chrysler Dodge RAM is here to serve you! Have a wonderful day!

November 10, 2020

This service visit was average in general. No issues. The idea of being sent texts sounds like a good idea and I may utilize that next time. More

by colerpc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

We always appreciate guest feedback and we thank you for sharing your review. It’s unfortunate to see we fell short of perfect but we’re glad you enjoyed your time overall. Please visit us again soon so that we may have another chance to earn your five-star rating! Until next time, take care!

November 10, 2020

The Service department was Quick and efficient! The gentleman I spoke with at the front desk was very friendly and extremely helpful. My car was done within the time frame given. More

by lorealpalumbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

Thank you for the great review! It's awesome to know we provided a quick and efficient service for you during your visit. Your needs are important to us and it’s awesome to hear that our service team guided you in the right direction. We look forward to working with you again for any future wants and needs, Turnersville Jeep Chrysler Dodge RAM is here to serve you!

November 05, 2020

Horrible service. Can't fix a radio. Stops working for hours at a time. Can't connect phone. Change channels, volume etc. Under warranty. Mopar states replace it More

by slbdcarp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service
Nov 10, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

On behalf of Turnersville Jeep Chrysler Dodge RAM, I want to extend my sincerest apologies for the negative experience you had with our team. We pride ourselves on giving 100% every day to ensure that our customers’ needs are being met, so I would like to find out what happened and make it right. Please message us your contact info so we are able to get in touch with you. Thank you for your feedback and we look forward to reconnecting with you.

Nov 10, 2020 -

slbdcarp responded

I received this pre written copy and paste response before. Not only can't they fix a radio, they are predatory dealership. Change payment at end of paperwork stating GAP is required but its not. I will not allow them to touch my vehicle ever again. Buyer beware

November 02, 2020

First time having service work at this dealership. Service agent was very friendly and courteous. I was offered a multi service discount which was nice. Work performed in time as quoted. More

by jackmin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel Thatcher
November 02, 2020

Everybody that I met at the dealership was very friendly and helpful. The Service manager had me come out to the shop to explain want was going to happen and possible damage. I was good with that and when t More

by charleshagerty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joshua Bressler
November 02, 2020

Service is just great! Rachel and Chris are top notch at what they do. Got me in on a last minute appointment and took great care of my jeep! Thank You! More

by jenn.merino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel and Chris
November 02, 2020

We had our Jeep Wrangler serviced for what we described as an overly loud engine. It was revealed that a new radiator was needed and by the afternoon, the service was complete. The person handling the situ More

by jjacob19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure who the man was who helped us, but everyone in the service office was friendly.
October 30, 2020

Thank you for such quick service but the prices are disappointing. I’ve been a loyal Jeep owner since 2003. Could use a little break! More

by mos21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 30, 2020

You could have fixed my thermostat and my idiot lights but you chose not to instead you gave me a bill for $2400 then you Said my car would be out front it wasn’t I had to search the whole lot and found m More

by charcon1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Ciallella
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

On behalf of Turnersville Jeep Chrysler Dodge RAM, I want to extend my sincerest apologies for the negative experience you had with our team. We pride ourselves on giving 100% every day to ensure that our customers’ needs are being met, so I would like to find out what happened and make it right. Please message us your contact info so we are able to get in touch with you. Thank you for your feedback and we look forward to reconnecting with you.

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