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Turnersville Jeep Chrysler Dodge RAM - Service Center

Sicklerville, NJ

3.4
900 Reviews

900 Reviews of Turnersville Jeep Chrysler Dodge RAM - Service Center

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December 14, 2020

I took my Cherokee limited in for a transmission shifting problem,waited 3 hours and the Cherokee still has the same problem.The problem was not repaired. More

by marcel.pelletier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Ciallella
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

First and foremost, on behalf of the whole team here at Turnersville Jeep Chrysler Dodge RAM, we would like to offer our apologies. Please message us your contact info, we would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. We thank you for your feedback, and we hope you have a great day.

December 14, 2020

Excellent service. Courteous staff. Appointment was easy to make, and service was done in a timely manner. I plan to use this dealership for all of my scheduled service needs on my 2015 RAM. More

by fps862
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

Wonderful, fps862! We delight in creating a space for our Turnersville Jeep Chrysler Dodge RAM customers to enjoy and knowing that you had a positive experience brings us much delight! We all felt you were a pleasure to work with and would love to have the opportunity to assist you again! Feel free to visit us anytime!

December 14, 2020

My experience was great. Sent my vehicle in for service and it was diagnosed and fixed within the same day. I was given a rental in the time needed for fixing. More

by anderson.rhesa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

Hi, anderson.rhesa! It’s very uplifting to know that we’ve made a positive impact. It’s always been Turnersville Jeep Chrysler Dodge RAM’s motto to go above and beyond, in order to provide the utmost customer satisfaction. Please don’t hesitate to reach out if you ever need automotive assistance in the future. Have an awesome day!

December 12, 2020

Staff is very helpful and professional. Shop is always clean and I am in and out fast! I highly recommend Turnersville Jeep for anyone looking for a new car at a great deal! More

by oz_112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

Hi oz_112, we’re really happy to hear about your positive experience with us! This makes Turnersville Jeep Chrysler Dodge RAM stand out from the rest because your feedback reflects on our team. Our staff appreciates the review and looks forward to assisting you in the future!

December 11, 2020

Service was good and they followed good COVID safety protocols. Everyone was friendly and communicated well regarding the work. However, the labor costs seemed a bit high More

by joshuabkarl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

Wonderful, joshuabkarl! We delight in creating a space for our Turnersville Jeep Chrysler Dodge RAM customers to enjoy and knowing that you had a positive experience brings us much delight! We all felt you were a pleasure to work with and would love to have the opportunity to assist you again! Feel free to visit us anytime!

December 11, 2020

My 2013 Ram (24,330 miles) was towed to Turnersville Dodge, because the steering rack stopped working on 11/17/20. Service was poor in response in communicating with me They called me that day; saying t More

by bbrettman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service only
Dec 14, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

We are sorry to hear that your experience with us was subpar from five stars. Normally, we are known for our exceptional attention to detail and customer service, and we regret that we missed the mark as the behavior you described does not align with our team's values. This is unacceptable and we plan to take your feedback as a way to grow our customer service. Thank you for letting us know how your experience went, have a great rest of your day.

Dec 14, 2020 -

bbrettman responded

Start with making your folks more customer responsive and more friendly. After more than 40 years in customer service, I know some things. Customers (no matter where they purchased their product) are no less important, than your regulars. Tell your people to put down their cell phones, customers are the reason for business, not an interruption.

December 10, 2020

The services team did a great job, keeping the vehicle clean. The service Desk was very helpful in explaining the Diagnostic and providing options. Quick and easy to drop off and pick up and pay. More

by thomas.kraemer86
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rachel
Dec 10, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

That’s magnificent, Thomas! One of our passions here at Turnersville Jeep Chrysler Dodge RAM is to create a welcoming and outstanding experience for all of our guests and it brings us much joy to know it shows! We are filled with gratitude to have been able to serve you and hope you feel free to visit us anytime!

December 09, 2020

Josh and the service department were great. I had a loaner waiting there for me, and my Jeep was done in one day! THANKS, JOSH! More

by paulexa
Recommend Dealer
Yes
Employees Worked With
Josh
Dec 09, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

Great news! Reviews like yours inspire our Turnersville Jeep Chrysler Dodge RAM team to continue going above and beyond for our customers and Josh is a wonderful person who exemplifies this quality to the fullest! Know that, whether it be for a car-buying or service experience, our team is always more than happy to assist you!

December 09, 2020

the young woman who helped me in service was outstanding! you should give her a raise since it appears she knows more than her co-workers. Thank you More

by mjbarb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 09, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

That’s magnificent, Mjbarb! One of our passions here at Turnersville Jeep Chrysler Dodge RAM is to create a welcoming and outstanding experience for all of our guests and it brings us much joy to know it shows! We are filled with gratitude to have been able to serve you and hope you feel free to visit us anytime!

December 09, 2020

Service department was quick and efficient with my vehicle. Staff was kind and courteous and answered any and all questions I had about the process. More

by Lchambers9444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Ciallella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Rizzi III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Turnersville Jeep Chrysler Dodge RAM responded

Wonderful, Lchambers9444! We delight in creating a space for our Turnersville Jeep Chrysler Dodge RAM customers to enjoy and knowing that you had a positive experience brings us much delight! We all felt you were a pleasure to work with and would love to have the opportunity to assist you again! Feel free to visit us anytime!

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