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Turner Kia
Harrisburg, PA
276 Reviews
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Showing 276 reviews
October 08, 2020
Last week on Friday -10/2 I made an appointment for my Kia Forte 2014, so, I got it towed in Sunday-10/4 evening. I wanted my car there early. Monday so my car could be there and ready for its service app Kia Forte 2014, so, I got it towed in Sunday-10/4 evening. I wanted my car there early. Monday so my car could be there and ready for its service appointment at 1 pm. Day 1: Monday -10/5 I call to check on my vehicle. A gentleman answered from Service Department but I did not get his name. He stated, “that someone would call me about my vehicle soon”. I got no call. That entire day about my vehicle for a follow up. Day 2: Tuesday 10/6 I called to find out what the issue was and why no one reached out to me on Monday 10/5. The service manager: MARK SCHWENTKER who was RUDE! The question is what happen to my appointment on Monday? No one ever reached out. To even call me back about an update on my vehicle. When trying to explain to him. Why I had brought my vehicle for service in the first place. After having a certified mechanic look at it prior. I towed it there. He told me that the engines have recalls and to take it to the Kia Dealer, so I did just that. MARK SCHWENTKER did NOT want to hear it. What I had to say, rudely talking over me and interrupting in the middle of my sentences. While I was trying to explain to him. Why I was there. I was frustrated! I gave the phone to my boyfriend, so that he could speak with him. He did the same thing talking over him rudely and my boyfriend said, “are you going to let me talk. I guess not.” It was a waste of time and energy. Mark (The xxxxxxxxxxx) said, he would take my e-mail information and send me the information showing proof That my car does not have a recall. I never received that email. The service manager sucks!!!! This guy definitely;+ needs customers service training 101. DO NOT TAKE YOUR CAR THERE FOR SERVICE! Day 3: Wednesday 10/7 Called back to let them know I was sending a tow to pick up my vehicle. I will never return. They just lost my money and my service. More
by ld
Employees Worked With
MARK SCHWENTKER
December 09, 2019
Terrible customer service, poor transparency and willingness to help.. regarding their extended warranties, purchased vehicle less than 2 years ago, no loaner for a 3 day repair. I will not purchase willingness to help.. regarding their extended warranties, purchased vehicle less than 2 years ago, no loaner for a 3 day repair. I will not purchase another vehicle from this dealership. Faulkner GMC however is excellent. Purchased my Denali there and have never had an issue in 2 years. More
by Shane
Employees Worked With
Mitch Koenig, Mike Johnson, Storm Shellhammer, Brant Bishop, Allan Donato, Scott Wenrich, Rick Tennant, Andres Areiza, Gary Hoffman, Dontell Robinson
June 18, 2019
Faulty backup camera I take my 2014 Kia Optima in for service to have 2 unrelated recalls corrected and the backup camera checked, the screen is black. I received a call f I take my 2014 Kia Optima in for service to have 2 unrelated recalls corrected and the backup camera checked, the screen is black. I received a call from the service department stating the camera needs to be replaced for $456.00. My car only has $36,000 miles on it. How/why did the camera break? I’m told it’s frequently a problem and it’s always the same part, there’s not a recall on it at this time. Apparently, there’s an “improved” camera that can be installed for free IF it was still under warranty. The warranty expired 7 weeks ago. Basically, it’s tough luck and then I’m charged $61.00 to be told it’s broken. I won’t go back again unless it’s for a recall (which there’s already been 4 so I’m sure they’ll be more) or buy another Kia. More
by Carmik
Employees Worked With
Neil Muro
June 14, 2019
KIA Crazy This purchase is the Seventh Kia our family has owned! It’s by far the best value on the market. From start to finish Turner Kia really makes you feel This purchase is the Seventh Kia our family has owned! It’s by far the best value on the market. From start to finish Turner Kia really makes you feel like family. We had at least Six associates congratulate us on the purchase. We definitely recommend Turner to anyone looking to purchase a vehicle. I’m sure we will be buying number Eight, Nine, and God willing number Ten, from Turner Kia. More
by Twins55
Employees Worked With
Mena Hanna, Gary Hoffman
May 19, 2019
1st time It was a very friendly and pleasant car dealership to be at finance department, found a way to work with me, car salesman was friendly. It was a very friendly and pleasant car dealership to be at finance department, found a way to work with me, car salesman was friendly. More
by Guilbert
Employees Worked With
Rick Tennant, Gary Hoffman
May 16, 2019
Lease I came from Fred Beans Kia in Mechanicsburg to either trade in my lease or buy it out. Fred Beans was horrible with customer service and helping me ge I came from Fred Beans Kia in Mechanicsburg to either trade in my lease or buy it out. Fred Beans was horrible with customer service and helping me get closer to my budget. But at Turner, Gary was super helpful in helping me get the price I was looking for and made sure I was happy. Definitely going to Turner from now on!! More
by tbevins
Employees Worked With
Gary Hoffman
April 21, 2019
Best car buying experience ever. Very enjoyable customer service. My car buying experience was stress free. Gary Hoffman and Mike Johnson did an excellent job at making sure I got a f Very enjoyable customer service. My car buying experience was stress free. Gary Hoffman and Mike Johnson did an excellent job at making sure I got a fair trade in value for my car, and an amazing deal on my brand new 2019 Kia Forte. I would highly recommend Turner Kia to anybody in the market for a new car. More
by Jessedickenson131
Employees Worked With
Mike Johnson, Gary Hoffman
April 15, 2019
Made me feel like family My salesman, Gary Hoffman, made me feel like family from the moment I walked in the door. He listened to my wishes and needs and found a vehicle that My salesman, Gary Hoffman, made me feel like family from the moment I walked in the door. He listened to my wishes and needs and found a vehicle that worked perfectly for my needs as well as my budget. Job well done! More
by Wheaty65
Employees Worked With
Rick Tennant, Gary Hoffman
April 12, 2019
Fabulous People Great people. Efficient and friendly car buying process! I love my Kia Forte and feel I got a great deal. The whole visit was well organized and timel Great people. Efficient and friendly car buying process! I love my Kia Forte and feel I got a great deal. The whole visit was well organized and timely. Leaving the dealership I felt confident in my purchase and the integrity of those who sold it to me. More
by NewCarBuyer
Employees Worked With
Allan Donato, Andres Areiza
