Turner Kia

Dropped.off at Turner Kia for recall problem. Told them when I need it back, it was done on time. Great service department. when I need it back, it was done on time. Great service department. More

Very friendly staff, super easy process. All around an incredible experience from the team at Turner Kia. incredible experience from the team at Turner Kia. More

Sarah was easy to work with, listened to what we wanted and very helpful and informative on the cars she was selling. We will definitely buy from her again!! and very helpful and informative on the cars she was selling. We will definitely buy from her again!! More

Everyone was great from start to finish. Storm was a pleasure to deal with wonderful pleasure to deal with wonderful More

I purchased a car from them 2 years ago. Purchase experience went fine. Fast forward to this year. I traded in their car and contact them about my GAP refund. Over a month later and neither the finan experience went fine. Fast forward to this year. I traded in their car and contact them about my GAP refund. Over a month later and neither the finance or sales manager have returned my repeated calls or emails. You would think the refund was coming directly out of their pockets! Now I'm going to have to drive nearly 3 hours to address this in person. Avoid this dealership. They treat you fine until after the purchase when you don't matter to them. More

Called and made an appointment to test drive a Telluride. Drove two hours and when we arrived they didn’t have one available for us to take out. “We just sold our last one twenty minutes ago”. They could hav Drove two hours and when we arrived they didn’t have one available for us to take out. “We just sold our last one twenty minutes ago”. They could have told us they had a limited inventory and a test drive may not be possible. We won’t be spending $45,000 at Turner’s. More

DO NOT go to this dealership for Service. Had my vehicle towed in last week as CEL was flashing. Said they could look at it, but hadn't two days later. Explained this is my only car- no loaners available towed in last week as CEL was flashing. Said they could look at it, but hadn't two days later. Explained this is my only car- no loaners available and no communication. I called again late on Day 2, and Kyle honestly shared they had 9 vehicles backed up for diagnostics- 2 they've had since the last week in February. Would have never had vehicle towed there if Matt or Mark had communicated the backlog from the beginning. Had the vehicle towed at my expense to Fred Bean Kia on Day 3. They looked at it and all it needed was a computer upgrade. If vehicle was at Turner Kia, I would still be without a vehicle and waiting for service. Apparently, this is how they treat loyal 8 yr customers. I won't be back and will not recommend them to anyone. More

Last week on Friday -10/2 I made an appointment for my Kia Forte 2014, so, I got it towed in Sunday-10/4 evening. I wanted my car there early. Monday so my car could be there and ready for its service app Kia Forte 2014, so, I got it towed in Sunday-10/4 evening. I wanted my car there early. Monday so my car could be there and ready for its service appointment at 1 pm. Day 1: Monday -10/5 I call to check on my vehicle. A gentleman answered from Service Department but I did not get his name. He stated, “that someone would call me about my vehicle soon”. I got no call. That entire day about my vehicle for a follow up. Day 2: Tuesday 10/6 I called to find out what the issue was and why no one reached out to me on Monday 10/5. The service manager: MARK SCHWENTKER who was RUDE! The question is what happen to my appointment on Monday? No one ever reached out. To even call me back about an update on my vehicle. When trying to explain to him. Why I had brought my vehicle for service in the first place. After having a certified mechanic look at it prior. I towed it there. He told me that the engines have recalls and to take it to the Kia Dealer, so I did just that. MARK SCHWENTKER did NOT want to hear it. What I had to say, rudely talking over me and interrupting in the middle of my sentences. While I was trying to explain to him. Why I was there. I was frustrated! I gave the phone to my boyfriend, so that he could speak with him. He did the same thing talking over him rudely and my boyfriend said, “are you going to let me talk. I guess not.” It was a waste of time and energy. Mark (The xxxxxxxxxxx) said, he would take my e-mail information and send me the information showing proof That my car does not have a recall. I never received that email. The service manager sucks!!!! This guy definitely;+ needs customers service training 101. DO NOT TAKE YOUR CAR THERE FOR SERVICE! Day 3: Wednesday 10/7 Called back to let them know I was sending a tow to pick up my vehicle. I will never return. They just lost my money and my service. More